We so wanted to give this hotel 5 stars after they rescued us from a horrible experience at Bocas Condos. The positives of Palma Royale are the cleanliness, the rooms are spacious and decor is attractive, there is in-room coffee including a grinder. They offer a safe, tv with many stations, the hot water works and breakfast is decent: fresh fruit, coffee, egg dishes and other options that cost a little extra. The staff is very nice and the owner lent us her umbrella one night during a downpour. The location is good too - near the pier and everything in town is walkable.
Now for some of the issues: first and foremost, the wifi doesn't work. It was really frustrating and the hotel won't fix it. Second, in the studio rooms, the toilet is right next to the shower head with no barrier in between, so the toilet gets soaked during showers. Very bizarre layout. Lastly, while the staff is really nice, we had a lot of interactions with a new employee who was not able to work their computer system to check us in (or several other guests). We waited for almost an hour while she tried to check us in the first day, and after 2 days we finally checked-in with the manager. This new employee also had some sort of communications mix-up about the laundry service, and our clothes were not laundered as we had requested (and the hotel allegedly offers) the day before we left.
All in all, this is a nice hotel and if you don't need or want wifi, we would still recommend it.
- Official Description (provided by the hotel):
- We would like to sincerely welcome you to the Hotel Palma Royale located in the heart of Bocas Del Toro,Panama. Upon your arrival into the quaint Bocas airport, we will meet you with a smile and personally take you to our residential refuge where we offer the best possible service and amenities. With a main street location on the water, you will enjoy a truly stunning view of the city, sea and mountainous terrain. The Bocas archipelago attracts visitors from all over the world; crystal blue water, tropical rainforests, jungle rivers, white sand beaches and amazing coral reefs are all part of the majesty that Bocas has to offer. We will personally arrange a host of Eco-Adventures in order to ensure that your experience is a success. Furthermore, all the rooms at the Palma Royale are designed with the perfect mix of quality marble, bamboo flooring, handcrafted cedar doors, high ceilings, tropical artwork and floor to ceiling windows. Come and experience something truly amazing at the Hotel Palma Royale. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Palma Royale Bocas Del Toro, Panama - Bocas Town