This hotel was amazing - the room could not have been nicer and the staff were all extremely friendly and helpful. They speak English, Mandarin and Taiwanese. The spa was quite nice and overlooks the lake. It had a cold pool, a hot pool and two types of steam rooms. The food at the Chinese and Western restaurants was excellent, breakfast in particular. My only improvement suggestions are that the gym could be more extensively appointed and that it could use a Wifi connection. But, those are minor. You won't be disappointed if you stay here - we loved it!