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Reviewed 25 April 2010

After hiking the Inca trail for 4 days and working up quite an exercise funk I was shocked (literally) by a cold shower when I checked into my room at this hotel. Infrastructure glitches can happen, the sloppy staff response made me wonder how the hotel achieved its"5 star" rating. I was offered a massage the next day which wasn't available until after I was supposed to check out. When I asked for drinks instead with my dinner as an exchange I was initially told "no, thats not possible". After I pointed out that this was a considerably less expensive alternative and one I was asking for, the staff realized the mistake and capitulated. 5 stars for the location, look and amenities, 3 generous stars for the staff. I didn't see anything above average during that stay.

  • Stayed: April 2010, travelled with friends
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1  Thank bench275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2010

Nice palkce to stay when staying overnight near Macchu picchu but very expensive. Rooms all in bungalow groups set in very nice sub tropicla gardens. Hotel does free guide walks of its bird life and plant life and the guide are very good. Alos has a check out time of 11.00am which is unusual for macchu picchu as most hotel there it is 9.00am but it is the most expensive hotel in the village but still cheaper than the Sanctuary lodge at the ruins having stayed in both a number of times I prefer here. Very nice htel brand toiletries as well. Meals normally included in the price and are very good.

  • Stayed: September 2009, travelled on business
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2  Thank tmbobSlough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2010

After spending a full day site seeing and hiking around Machu Picchu, this hotel was the perfect retreat to retire! The hotel is very charming as its location is right on the river, and its beautiful grounds and gardens make you feel very relaxed. The rooms are nice and comfortable, but are very minimalistic. There are no televisions, etc, but they do have great bathrooms and a large fireplace. The staff delivers wood to the room each night so that you can build your own fire.

This is truly a unique experience that completes the trip to Machu Picchu!

  • Stayed: October 2009, travelled with family
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2  Thank Jackietree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2010

Beautiful hotel, located in lush rainforest. Restaurant is okay, but they make a mean pisco sour. Hotel fees include access to fun and informative nature walks, educational programs, and the use of their lending library. Our 2nd floor superior room was spacious, comfortable, and well-lit.

  • Stayed: June 2009, travelled as a couple
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1  Thank arispect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2010

Lots of steps but interesting grounds. Large room with a fireplace, very well presented.
Food good but very expensive drinks.

  • Stayed: October 2009, travelled as a couple
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1  Thank Hemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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