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Reviewed 24 October 2018

we came late - pricing walk-in was same than in Agoda inclusive tax - great concierge - very helpful - room super clean, they gave us excellent corner room - thanks to them ! just to recommend if you are over there

Room Tip: corner room - bigger ! with balcony
  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank juergen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID I, Manager at Hotel Ibis Ouarzazate, responded to this reviewResponded 26 October 2018

Dear juergen p,

We very much appreciate your comments regarding your stay at the ibis Ouarzazate Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018

Least favorite of our tour. The rooms are no frills...hair dryers request from front desk, it is just a stopover, drop your bag as and body on the bed sleep place for an early departure. I did like how my window opened over the poolside.

Room Tip: Ask for a room overlooking the pool
Stayed: October 2018, travelled with friends
Thank OlaTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID I, General Manager at Hotel Ibis Ouarzazate, responded to this reviewResponded 18 October 2018

Dear OlaTravels,

Thank you for taking the time to tell us about your experience at the ibis Ouarzazate Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2018

This was a one night stop between Erfoud and Marrakech. Ended up in a corner room in one of the towers. It was typical of an Ibis room -bed, desk and shower but with a bonus of two opening windows. Great to get a through breeze. Dinner was a buffet in usual Moroccan style - with a bit better chicken than we had been used to. One thing to improve the buffet would be to let people get a cup of tea or coffee from the machines that they have there for breakfast

Room Tip: Get a corner room in the tower
  • Stayed: October 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID I, General Manager at Hotel Ibis Ouarzazate, responded to this reviewResponded 15 October 2018

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

We stopped in for one night. The room were small for 2 people and the beds sat close to the floor. But otherwise, they were comfortable. We ate in the restaurant and had the buffet. The salads were fine but I’d fore-go the rest of the selections. The plastic spoons for the desserts were in a container and appeared to already be used.
The man at the front desk during check in was very pleasant and friendly. But the lobby reeked of cigarette smoke.
This hotel could be far superior than it presently is, with a little work.

Stayed: October 2018, travelled with family
Thank KF804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID I, Manager at Hotel Ibis Ouarzazate, responded to this reviewResponded 15 October 2018

Dear K F,

Thank you for taking the time to tell us about your experience at the ibis Ouarzazate Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 10 October 2018 via mobile

The desk attendant was polite and helpful. We ate at their restaurant and it is disappointing Buffet food was cool to lukewarm. We were seated about twenty minutes before being recognized. There were two servers working.

The rooms are small. There was a sewage odor in the hallway. Extremely disappointing.

Stayed: October 2018, travelled with friends
Thank path409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID I, General Manager at Hotel Ibis Ouarzazate, responded to this reviewResponded 15 October 2018

Dear Pat H,

Thank you for taking the time to tell us about your experience at the ibis Ouarzazate Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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