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All reviews lawrence of arabia movie theme exquisite hotel boutique hotel morning breakfast luxury guest house every request the owner would highly recommend this hotel staff was very friendly and helpful welcoming place rooms are spacious stayed one night albert cleopatra gladiator suite
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Reviewed 26 June 2018

We had a decent night's sleep in this quiet hotel, but didn't find it to be special. Our room, the "Gladiator," was dark with limited natural light and insufficient lighting. There was a leak under the sink, which they fixed the second day. The shower had no curtain and no real shower rose - just a handheld nozzle that sprayed water everywhere - and no handrails, making it tricky to get in and out of the tub since it had steps up and down. Breakfast was mostly bread products, although eggs were available. Staff tried to be helpful but didn't seem especially well trained or knowledgable (e.g., they couldn't transfer an incoming call to our friend's room since only one staff member knew how to do this and wasn't there). It was located a bit away from town, which was good because it was quiet but also meant driving into town for dinner. While I woudn't not recommend staying here, I didn't find it a very good value for the price.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank WandereringWayfarers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

A terrific place to get away and have quiet time. The entry doors are gorgeous. A door within a door. Rooms are spacious and cozy. The pool area is peaceful and the bougainvillea are gorgeous. I had a massage and she was great. Good pressure and lots or argan oil. The food was very good and they are very receptive to whatever you need.

Stayed: May 2018, travelled as a couple
Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert E, Propriétaire at Hotel Temple des Arts, responded to this reviewResponded 7 May 2018

Thank you very much for your concise appreciation.
You summarized in 3 lines our purpose in terms of Guests satisfaction! Great !
As each room has a different story to tell, please return to see us 6 more times ...
Cheers and hoping to welcome you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We enjoyed our stay at this hotel. Omar was really wonderful, nothing was too much trouble and he was more than helpful with every request we made. The doorman was also very lovely and couldn’t be more help - service levels here were exceptional. The hotel itself is set in a lovely quiet location, nicely decorated rooms with a pool for sunbathing & complimentary breakfast.

Stayed: April 2018, travelled as a couple
Thank AmandaND1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018 via mobile

We just stayed one night but it was excellent in all possible ways.
The staff is absolutely THE BEST!
They even washed our car!
Really enjoyed every minute of our stay
We can recommend this to everyone!
Thank you for making our stay memorable

Stayed: March 2018, travelled as a couple
Thank Marion E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert E, Propriétaire at Hotel Temple des Arts, responded to this reviewResponded 8 March 2018

Dear Madam,
Thank you very much for your kind comments
We are glad that you could enjoy every moment spent with us.
I will share with our staff your appreciation.
Do not hesitate to recommend this little palace to your friends
Looking forward to the pleasure of welcoming you again soon
Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

This was the only hotel that ripped us off during our 10 day 4 or 5 star stay all across Morocco. I know they were desperate for money because there was only one other suite occupied, we were the only ones who ate dinner and the entire hotel - including our room - was freezing cold and not heated but it doesn't excuse the rip-off behaviour.

The staff was excellent - especially our restaurant server who came in earlier the next day to give us breakfast a little early - but they were obviously being bullied by the owner. The receptionist couldn't accommodate anything for us without asking his boss, the owner. The stay started out pretty well because we asked for - and got - some basic and not-so-basic accommodations such as: a) a heater in our room because it was so cold (they put it in there while we ate dinner but we had to give it up by 9 pm due to the "danger"), b) breakfast a little earlier at 7:45 am instead of 8 am because we were being picked up for the desert by 8 am and c) a request to leave our car one more night while we were in the desert.

As for the hotel - the food was pretty basic and lower-middle of the road compared to other places; not much variety and expensive for Morocco. The decor is fine, fairly new, although the rooms look a lot smaller in person compared to the pictures. Our Lawrence of Arabia room only had a tiny window. The room was freezing cold. And of course, the service was definitely not 5 star, at best 2 star. Asking for basic necessities - such as heat - or breakfast being served 15 minutes early is not a 5 star experience. In contrast, the last Riad we stayed in before leaving Morocco served us breakfast at 5:45 am.

But the kicker was charging us 200 dirham for one plate that was broken during our stay. The cheap white ceramic plate broke on the floor and they said we broke 2 plates @ 100 dirham each. We disputed the number of plates broken and they did not cost 100 dirhams - maybe 5 or 6 dirhams. And on top if it all, the owner sent the receptionist (whom we had tipped about $25 USD over the 2 days) to do his dirty work. Just as we were driving off, the receptionist leaned into the driver's window and demanded the money. He then tried to block us leaving the parking garage by stepping in front of our car. We couldn't believe it! We threw 200 dirhams at him and drove off.

We felt very bad for the staff and tipped them a lot during our stay, including the bellman, who unbeknownst to us washed our car while we were away. We definitely felt betrayed by the incredibly poor, rip-off behaviour that we hadn't experienced at any other hotel in Morocco and by this time, we had been to Casablanca, Tangier, Chefchaouen, Sale, Rabat and Marrakech. We couldn't believe that this so-called 5 star in Ouarzazate would do this and were very sad because this type of behaviour is what makes many people afraid of visiting Morocco. Maybe the broken plates constituted the "parking fee" they would have liked to have charged us but if this was the case, they should have been upfront about it rather than sneaking it in last minute and blocking our car from leaving.

The staff obviously got their direction from the owner as the receptionist had to ask him about anything, so I don't blame them but I feel bad for them.

If you're thinking about staying here before or after a desert tour, my recommendation is to go to Ait Ben haddou and stay there in a real 5 star, not this one. Ouarzazate is a nice town but pretty touristy and suburban compared to the real kasbahs about 20 minutes drive away.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank CCLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert E, Propriétaire at Hotel Temple des Arts, responded to this reviewResponded 14 February 2018

Dear guest,
I am shocked by the series of various incidents that you relate.
Could you let me know on which date you stayed so that I could investigate further on what happened and why.
Sanctions will be taken accordingly.
Being myself the Owner, and not being in Ouarzazate during these unacceptable incidents, please accept my apologies.
As you may read from other guests comments on TripAdvisor site, we are not at all used to such comments and I hope you will help me in investigating that Unique case.

Best regards

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