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All reviews mamak restaurant room amenities two nights nice room turtle island kinabatangan river stir twin maintenance harbour
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Reviewed 17 September 2018

We left 2 days before the booking ended due to car accident. They promised to transfer 2 nigts money back but never did. Neither do they aswer to emails about it. And they also did not return the deposit(said it will be bank wired with the rest).

  • Stayed: May 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank TrailBlazer816151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CindyLSP, Manager at Hotel Sandakan, responded to this reviewResponded 2 weeks ago

We apology for any inconvenience caused. It is appreciated if you can write to us directly in order to retrieve your booking. Thank you

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Reviewed 3 September 2018 via mobile

Needed to stay overnight in Sandakan before Turtle island.

Paid £19 for twin incl breakfast. Hotel advised booking via booking.com using free wifi in lobby to get best rate (?!)

Room was clean, comfortable, en-suite good 3star standard

Breakfast was excellent including omelette cooked to order

Hotel well located with 5 min walk to harbour front restaurants

Sandakan not worth visiting other than turtle island

Stayed: August 2018, travelled with family
Thank Hugh_Risebrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CindyLSP, Manager at Hotel Sandakan, responded to this reviewResponded 28 September 2018

It is great to hear that you're enjoyed to stay with us! Hope to serve you again!

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Reviewed 12 August 2018

4 days 3 nights booked 5 rooms. Advance booking requested much earlier for 3 Twins & 2 Double rooms ended up getting all twin rooms. A bit disappointing when our parents need to sleep on a twin bed.

Room was clean daily. Staff indeed helpful and cheerful. Key card was always a problem need to go down to reception to get it fix. 2nd night maintenance have to come over to help open the door as it was like locked from inside in one of the room. Room amenities minimum. When one of the room kettle is out of order they send a new one straight from the box. Only one downside is the television set. Its time for the hotel to invest by getting new LCD/LED TV. Its funny hotel in this era still using that bulky TV. Its like the 80's
Breakfast buffet was OK. Laundry service (dry cleaning) is good. & cheap.
During my stay parking is not a problem.
Business centre internet connection is really bad siting nearly an hour just to do some web check in for me flights. Internet connection need to improve. Was told the connection is using Wifi instead of LAN connection.

Location is good not too busy. Walking distance to town area. Just across the hotel a mamak restaurant open 6-10pm.

Tips: Always request room facing the ocean.

Stayed: August 2018
1  Thank Hirmee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CindyLSP, Manager at Hotel Sandakan, responded to this reviewResponded 30 August 2018

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of our lacking that need updating.

We hope that we have chance to serve us again. It would be such a pleasure from our entire team to welcome you again to our improved hotel. Thank you

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Reviewed 17 July 2018

We only stayed one night here but enjoyed our stay. Very friendly staff, clean and comfortable rooms. Very good breakfast included for the price. Only a 2 minute walk to the shorefront for food and shops.

Stayed: July 2018, travelled as a couple
Thank ozmaclassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CindyLSP, Manager at Hotel Sandakan, responded to this reviewResponded 31 July 2018

It is great to hear that you are enjoyed to stay with us! Hope to serve you again!

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Reviewed 11 July 2018 via mobile

Stay in junior suite the room are acceptable but dont expect too much. Clean and the staff especially the good looking bellboy are very attentive and very soft spoken thumbs up to him. And the front office staff was very kind offering me to check in earlier as my flight reached sdk very early . Recomended for the hospitality but in terms of room the management should improve on the room coz it looks very old .

Stayed: July 2018, travelled on business
1  Thank reginald r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CindyLSP, Manager at Hotel Sandakan, responded to this reviewResponded 31 July 2018

Thank you for your comments and we are starting to conduct the minor touch up of our rooms. Looking forward to seeing you in future..

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