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“Almost perfect”

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Bagus Place Retreat
Ranked #2 of 20 Hotels in Pulau Tioman
Certificate of Excellence
Reviewed 20 September 2017

I'd love to put a 5 star review on this review, purely based on how good a time we had. It's a paradise location with wonderful staff that are warm and helpful. We stayed at the same time as a previous reviewer and have to echo the few minor issues they highlighted. Sarah arrived during our stay and seemed well on the way to sorting them while we were still there.
The bar did run out of wine and beer at one stage which really should have been anticipated and dealt with, and yes there aren't really enough loungers and the few padded covers are old and split so when it rained they became soaked through internally. Food at dinner wasn't always hot but I have to say overall it was pretty good - the chicken ham mentioned was alongside other great food so you didn't have to eat it. In addition the kitchen prepared some wonderful fresh squid during our stay as well as snapper we caught from the jetty using hand lines and bait they provided free of charge.

The accommodation is pretty basic but it's not marketed as 5-star luxury, we finished our holiday at the Marina Bay Sands in Singapore to get our fix there! It is clean and the aircon and ceiling fans keep it comfortable in the heat. The only issue with it is monkeys breaking in to raid the fridge, which is a minor inconvenience but makes a great story for the kids to tell their friends.

Snorkelling is excellent right off the jetty with turtles, fish and sharks among the coral. Sand flies and mosquitos weren't a problem, but we did spray ourselves every evening to keep them at bay.

Nothing to do with Bagus, but the only downside with the stay is the ferry to and from the mainland.

Overall I'd highly recommend it as a holiday for relaxation, exploration and getting the kids off the ipads and phones.

Overall




Room Tip: Monkeys can open the fridge, so keep any snacks locked in your bag/case or the safe!
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Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
2  Thank bestman2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliza S, Manager at Bagus Place Retreat, responded to this reviewResponded 21 September 2017

Dear Steve,

Thank you for leaving an honest review as we highly appreciate every word you say in regards to Bagus Place Retreat. I have to say that it was a pleasure to bump into you during my visit to the retreat and i would like to apologize for the inconvenience caused. The matter highlighted would be brought up to the management to ensure that bar is constantly stocked with alcohol for our guest to enjoy and if you ever plan to re-visit, i will ensure that the lounges and covers are in better condition compared to your last visit. That would be my promise to you.

It was a pleasure to host you and your lovely family as our guest during your stay with us despite not reaching to your expectations. We are still in the mist of planning to standardize our standards and we hope that you would see our improvement the next time you visit as our doors will always be open for our returning guest to enjoy our humble paradise. If you have any other personal suggestions on how we could improve, please feel free to contact me at sara@bagusplace.com. Thank you for giving us your honest feedback and if you ever need a break from the world, you know where to find us. At Bagus Place Retreat, its always another day in paradise.

Warm Regards,
Aliza Sara
Operation Manager
Bagus Place Retreat

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14 - 18 of 348 reviews

Reviewed 11 September 2017

I am rating this resort average for the following reasons. The food is poor 4/10. The bar is inadequately stocked 4/10. Seating availability and comfort 4/10.

I think there is room in the resort for more than 40 people. In contrast the resort proves 12 sun lounges of which only 5 have uninterrupted sun and 9 have cushions. On the deck by the bar there is seating for 13 and only 6 tables of which none have cushions. There are 3 bar stools so seating for 16. On several occasions during our stay the deck was packed and people were not able to find a space to sit and enjoy a drink after dinner. The sun lounge issue was a topic discussed among the guests and seems a simple thing to fix. It caused the beach-towel reservation system to be deployed by some guests which created competition and was a pity.

The location of the resort is fantastic, it is peaceful and the beach is nice. The resort next door helps out with diving and the diving is awesome on Tioman. The snorkeling from their jetty is pretty good with lots of sea life to be seen without going far.

The food. The food was poor. Every evening the meals were cold and one night we were even served 'chicken ham' as a dish (sliced chicken loaf - sandwich chicken). It is an island so we expected to see issues with fresh ingredients but this is really menu a-la-what-have-I-got-in-the-freezer. A simple heating system to keep the buffet warm would be good. There is no alcohol except beer served with meals. Or you can take the 10 minute round trip to the bar.

The meal serving times are far to rigid and there are no other options if you skip or happen to miss a meal time.

The resort managed to run out of beer and wine despite early warnings from guests. The beer fridge runs at about 4 degrees below ambient and is not restocked by staff. We did this ourselves.


I think there are some very simple and small improvements that can easily be made that would lift this from a so-so resort to a fantastic experience.

Room Tip: Closer to the water is best!
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank FussyDave12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliza S, Manager at Bagus Place Retreat, responded to this reviewResponded 12 September 2017

Dear Dave,

Greetings from Another day in paradise. Thank you very much for your candid review of your recent stay at our retreat. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our standards need to be updated and it is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months (which so, we hope you would give us a second chance).

Our resort will be getting new sun lounges with cushions, bar seating areas, and much more to ensure that valued guest such as yourself would be provided with a very well-maintained and comfortable atmosphere. We will also inform our team to spice up the dishes in the kitchen, so please do expect for something so much better soon! I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly by emailing sara@bagusplace.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved retreat!

With much appreciation,
Aliza Sara
Operation Manager
Bagus Place Retreat

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Reviewed 20 August 2017

It is a magical place! We stayed in the hotel next door, but often went to visit Bagus Place retreat for a drink or to eat. The place has wonderful seabed for snorkelling, a lovely little Beach and a very rare calm. the kindness of the people who keep this place really touched us. The bungalows are really in nature with a remarkable view for some of the sea. We ate one evening on the terrace and the meal was delicious, traditional cuisine
very refined.
If we return, we would certainly go past a few days in this hotel.
We were there between the 7th and July 20, 2017.
Thanks a lot for the very warm welcome!

Philippe and Anne-Marie

  • Stayed: July 2017, travelled as a couple
    • Service
Thank pdrag0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliza S, Manager at Bagus Place Retreat, responded to this reviewResponded 23 August 2017

Dear Philippe and Anne-Marie,

We have to say that your review made our day! Thank you for expressing your thoughts about us through Tripadvisor and we shall look forward to your next visit to Tioman Island. Our Chef is extremely happy to know that you enjoyed his traditional cuisine.
Please feel free to contact us as we will always have space for you at our humble retreat. if you're looking for paradise, everyday at Bagus Place Retreat is Another Day In Paradise :).

Warm Regards,
Aliza Sara
Operation Manager of Bagus Place Retreat

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Reviewed 7 August 2017

Bagus is great to recharge your batteries. Fantastic local kitchen, super friendly staff. You can do jungle trekking, snorkeling and diving. And after a full day of adventures, enjoy a sundowner on the jetty bar. Thanks to Afzan, Mirul and the whole Bagus Team for the great time

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
1  Thank C2682UEpeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliza S, Manager at Bagus Place Retreat, responded to this reviewResponded 8 August 2017

Hello,

Thank you for choosing our retreat, and for taking the time to write a review! We are so glad to hear that you enjoyed your time with us and i really cant wait to share this out to the team. We look forward to welcoming you back to our retreat when your batteries need a recharge. :)

Warm Regards,
Aliza Sara, Operation Manager (On behalf of Afzan, Resort Manager)
Bagus Place Retreat

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Reviewed 31 July 2017

Simply AMAZING. A place in heaven!
Like their website says: "A peaceful sanctuary of breathtaking natural beauty", no other definition could be more suitable for this structure!
We arrived by ferry at Genting Jetty and were immediately taken to Bagus Place (15mins Boat ride). I just had to text them after I boarded on the ferry that took us from Tanjung Gemok to Tioman Island. They were there waiting for us!
Once arrived in "paradise" we were immediately received by the SUPER friendly and accommodating staff of Bagus. Mirul, Mata, Erik and all the other guys of the staff have been super nice and helpful throughout our whole stay.
We had the "Boat House" with Half-Board package (Breakfast and Dinner).
The "Boat house" is really stunning. I personally consider it the best "room" of the whole resort. Surrounded by the trees, with monkeys jumping on them, just a few meters from the sea. Enjoying the amazing view from the deck of our house was really charming and relaxing. We were very lucky in finding it available!
Food was simply surprising. We had a super tasty BBQ at our arrival. Then, the following days, we felt in love with the Malaysian food provided us every night at the "Twin Peaks" Restaurant. We had, every evening, a very impressive selection of local food, which we really enjoyed. Breakfast is rich as well (so rich that we didn't even use to have lunch!).
Nature is the masterpiece of Bagus Place. Snorkling and diving in a "coral garden" with turtles, black fin sharks, bumper heads and plenty of others colored fishes was an astonishing experience.
Chilling out on the jetty having a dive every now and then, having a drink (really well made) at the beautiful stilt bar enjoying the sunset was really relaxing.
Wi-Fi signal is ok if you just want to send text messages via WhatsApp. We were told the signal is not that good but we had no need to use it in other ways!
If you're staying for 5 days I definitely suggest you to have a walk to the Waterfalls and the small village of Kampong Mukut. The village is about 4km from Bagus, while waterfalls are about 2 more km far away from the village. Walking there you'll meet funny cheeky monkeys, really impressive lizards and typical jungle fauna. We went to the village by boat (service provided by the structure). From there we walk to waterfalls and all the way back to Bagus Place, thoughout a really lush jungle, for a total of about 8km trekking.
I would define Bagus Place as one of the best places I've ever been and We'll definitely come back there as soon as we'll have another chance to travel to Malaysia!

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Stefano P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliza S, General Manager at Bagus Place Retreat, responded to this reviewResponded 1 August 2017

Dear Stefano,

It is great to hear that you had a memorable stay with us and thank you for praising our service. The boat house indeed has a special character of its own to surprise our guest in so many ways possible, even the monkeys in Tioman Island has an attraction to it too. We invest a lot of time in effort to train our team to ensure the highest level of personalized service and we are glad that they are able to make you feel at home. As we are a retreat, we believe that nature can be as impressive as wifi at our place because we encourage our guest to enjoy the jungle breeze and the sound of the sea, which is something hard to find when you're living in the city.

Once again, thank you so much for your feedback. We will take your comments for further encouragement within the team to ensure personal service and warm welcome is assured during your next visit. Please do not hesitate to contact again when you plan to revisit as you can prepare yourself for a relaxing welcome at our humble paradise at Bagus Place Retreat. We are looking forward to welcome you again soon!

Warm Regards,
Aliza Sara
Operation Manager
Bagus Place Retreat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bagus Place Retreat

Address: | No 1C, Pasir Sarang, Kg Mukut, Pulau Tioman 26800, Malaysia
Phone Number:
Region: Malaysia > Pahang > Rompin District > Pulau Tioman
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Suites
Hotel Style:
#1 Top resorts Hotel in Pulau Tioman
#2 On the Beach Hotel in Pulau Tioman
Price Range: €121 - €300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bagus Place Retreat 3*
Number of rooms: 10
Official Description (provided by the hotel):
Bagus Place Retreat is nestled quietly on one of the most beautiful islands in the world called Tioman. A peaceful sanctuary of breathtaking natural beauty, we invite you to rejuvenate body and mind and be enchanted by the sights and sounds of nature. Our guests will find luscious and unspoiled paradise. Clear waters and lush jungles provide plenty of opportunities for outdoor activities such as jungle trekking, snorkeling, kayaking and diving. If you're lucky enough, Mr. Bagus our sea turtle mascot will come by and say HELLO at our long wooden jetty. It also provides exciting sunset walks and a fascinating look at coral fish. Snorkellers will be rewarded with views of the living tropics reefs of Tioman Island. Bagus Place aims to work in harmony with the environment and the local community, offering a unique holiday experience to our guests. The only ALL-INCLUSIVE RESORT in Tioman Island. Another Day in Paradise. ... more   less 
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Also Known As:
Bagus Place Retreat Hotel Pulau Tioman
Bagus Place Retreat Pulau Tioman

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