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Reviewed 4 March 2017

Stayed here late February 2017,midweek so very few other guests
Room very clean,bed comfortable,new fixtures and fittings including kettle,air conditioning unit,television,new decor,newly tiled shower room,wifi good,maid room service very good, buffet breakfast very good with small choice of English or local items ....again restaurant very clean.overlooking the sea,staff very helpful,
Quiet area on the beach,which was cleaned each morning,swiming pool area very nice in the sister hotel adjacent
Would definitely stay again
If you like busy it's not for you

Room Tip: Stayed in the courtyard area,newly refurbished room
  • Stayed: February 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Gareth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort H, Người quản lý at Hai Duong Intourco Resort, responded to this reviewResponded 3 November 2017

Dear Sir/ Madam,
Thank you for taking time to give comment to us.
Hope to serve you again and make you satisfied more than in the future
Your faithfully,
Le Thi Ngoc Trang
Head of Customer Service
Hai Duong Intourco Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2012

I went to Bimexco Resort on Mar 31, 2012 without pre-booking. It was a holiday. They charged me around USD 100 / night. It is way too high as compared to other hotel, but because it was holiday, and I didn't have a booking. So, I accept it.

However, the room was terrible. Water in the toilet is as black as that in the street drainage system. I called the reception who told me to keep the tap on for 10 minutes for the water to wash out. So I did. But half an hour later, the water is still the same.

I try to gave a shower to my 7 years old daughter, but had to stop because the water was terrible. When I use the towels provided in the hotel to wrap my daughter, she exclaimed that many ants bite her. I looked carefully at the towel and found many ants on the towels.

I got so angry that I wanted to check out immediately. The hotel insisted that I pay USD 80 if I want to leave even though I just used the room for around 4 or 5 hours, and it was around 4 pm at that time.

I told the reception that if they dared to take a shower with the water in my room, I will pay them the full price and leave, but they begged me to stay. After that the hotel people came cleaned my room and fix the plumb. It took them around 3 hours to fix it. We had to wait outside the room and take showers in the public shower area.

In short, never ever risk your holiday by venturing into this so-called resort Bimexco.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Toan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAIDUONG_INTOURCO, Người quản lý at Hai Duong Intourco Resort, responded to this reviewResponded 30 September 2016

Dear honor guests, that’s true terrible services.
We would like to say sorry sincere with your family, although we are not BIMEXCO RESORT. We are HAIDUONG INTOURCO RESORT, we have bought BIMEXCO on 6th January, 2016.
From there: We have rebuilt all of items (as new rooms, new villas, new sea view restaurant…), replace all by modern equipments , increase area of room by building private balcony, redesign garden area for nature close feeling… ; Supply more comforts as wifi for all areas, internal telephone & high-definition television for all of rooms, free parking, free umbrella & chair services on the beach many time per day, free swimming pool, free bottle of water and coffe pack ien room for standard guests per night,…; Special, we are in system with VUNG TAU INTOURCO RESORT – a 4 STARS RESORT. So we have a team of staff with several year’s experience in serving tourists. With all sincere, we hope to bring to you a enjoyable trip. Let’s given us a chance to serve you!Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2012

Depending which room you have at this hotel, it can be a good or bad experience!

I have friends who stayed at this hotel prior advised to ask for room in the recently built building. It is new and clean. The design is very modern with basic amenities. The bathroom has a hugh standing shower with glass and very clean. Very satisfied with the room I had in the new building.

Rooms in the older building can be a "hit or miss" when you get one. Compared to Cap Saint Jacques Hotel (few hundred yards from this hotel), rooms in the older building are very much the same.

The restaurant on site has a wide selection of food for a very reasonable price. I found the food here was very good compared to other restaurants in the area.

Room Tip: Ask for a room in the new tower/building as it is recently built. All rooms in the new building have either partial or full ocean view.
  • Stayed: November 2011, travelled solo
    • Value
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3  Thank Gauxtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort H, Người quản lý at Hai Duong Intourco Resort, responded to this reviewResponded 3 November 2017

Dear honor guests, that’s true terrible services.
We would like to say sorry sincere with your family. We are HAIDUONG INTOURCO RESORT, we have bought BIMEXCO on 6th January, 2016.
From there: We have rebuilt all of items (as new rooms, new villas, new sea view restaurant…), replace all by modern equipments , increase area of room by building private balcony, redesign garden area for nature close feeling… ; Supply more comforts as wifi for all areas, internal telephone & high-definition television for all of rooms, free parking, free umbrella & chair services on the beach many time per day, free swimming pool, free bottle of water and coffe pack ien room for standard guests per night,…; Special, we are in system with VUNG TAU INTOURCO RESORT – a 4 STARS RESORT. So we have a team of staff with several year’s experience in serving tourists. With all sincere, we hope to bring to you a enjoyable trip. Let’s given us a chance to serve you!Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2012

we stayed one night at this hotel. This was like a motel. The shower had running black water. We asked why, and they said that they were fixing plumbing issues. The water continued to be black for 20 minutes. We came back a few hours later, and the water was brown, black, and finally white. The nozzle was either too low or too high with no curtains so water was everywhere in the bathroom. The faucet didn't have any running water and when it was finally running, it was black initially. The toilet water was also black. The towels were dirty so we had to request for new ones. The sheets were stained. I would never stay at this place again. They did not give us a discount for these problems.

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Monita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAIDUONG_INTOURCO, Người quản lý at Hai Duong Intourco Resort, responded to this reviewResponded 30 September 2016

Dear honor guests, that’s true terrible services.
We would like to say sorry sincere with your family, although we are not BIMEXCO RESORT. We have bought BIMEXCO on 6th January, 2016.
From there: We have rebuilt all of items (as new rooms, new villas, new sea view restaurant…), replace all by modern equipments , increase area of room by building private balcony, redesign garden area for nature close feeling… ; Supply more comforts as wifi for all areas, internal telephone & high-definition television for all of rooms, free parking, free umbrella & chair services on the beach many time per day, free swimming pool, free bottle of water and coffe pack ien room for standard guests per night,…; Special, we are in system with VUNG TAU INTOURCO RESORT – a 4 STARS RESORT. So we have a team of staff with several year’s experience in serving tourists. With all sincere, we hope to bring to you a enjoyable trip. Let’s given us a chance to serve you!Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago
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  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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