My boyfriend and I stayed here for 3 nights and it was a terrible experience. To begin our stay we were taken to our hotel room by a steward who opened the door and then shut it straight away. Instead of explaining why when I asked what was wrong he shoved a hand in my face and said bluntly "wait" before walking away. We waited at least 5 minutes for him to come back and when we asked again what was happening we received the same blunt response "wait". 5 minutes later a cleaner arrived with a towel. This was because there was a giant puddle of water in our room from a roof leak. The hotel manager came in looked at the pool of water and asked us "what is the problem?" We said there is a roof leak and water all over the floor. He said that this was fine and they would clean it up. I then asked what would happen if it rained again and his reply was "the roof would leak". He didn't understand the problem and seemed confused when we asked to change room as it "doesn't always rain". We refused to stay in the room as it was forecasted to thunderstorm for the next three days and didn't find the idea of an indoor pool very appealing. We then moved to our second room where we had a worse view from the first and NO hot water. The room was poorly cleaned and had a uncomfortable smell to it. To add to this already unwelcoming experience we then discovered that a "10 minute walk" to the beach was actually a hike down approximately 300 very steep steps.
The staff here are absolutely shocking (besides the friendly restaurant staff) and are very difficult to communicate with as there is a massive language barrier. I would not recommend this "resort" to anyone! We have been traveling through Indonesia and Thailand for the last month and this is by far the worst and most expensive hotel we have stay in. Do not stay here!
- Official Description (provided by the hotel):
- Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more less
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