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Reviewed 16 October 2015 via mobile

We stayed here with our 6 month old baby. Ferry trip is about 3 hours from the main land on the way there and 4 hours on the way back. We stayed in one of the beach huts, size was fine for our family. The surrounding gardens and beaches are beautiful and so well kept. The staff are very hard working here, from the maintenance to the waitresses, everyone was friendly and helpful. Great selection of food and a different themed buffet each night. There is a convenience shop at the hotel but no ATM nearby, this is in the main area of Phi Phi. Very secluded hotel, not near any shops/restaurants but there are plenty of boats to take you to the main area of the island.

Stayed: October 2015, travelled with family
Thank CrossTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 19 October 2015

Dear CrossTravels,

Thank you very much for a very nice review about our resort.

We are happy to hear that everything was up to your expectation and thank you for recommending our resort.

We are looking forward to welcome you back again soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2015

We stayed here for 5 days and it was wonderful. We paid extra for the beach front room with deck and it was SO worth it. We walked right out our door and onto the beach! Yes, the rooms are a bit dated, but the location was totally worth it and what you are paying for.

Food- Don't waste your time eating at the hotel, the food was ok but as many others have said its overpriced and the service is awful. When I say awful, I mean like waiting 45 min to get one drink and over 1.5 hours to get lunch when there were only 2 other tables. They automatically add gratuity so they don't care how bad the service is. INSTEAD walk right down the beach and eat/drink at Jasmines. The food, drinks, service, prices, etc were all amazing! Try their bbq grilled squid and fresh made mojitos... delish!!

We would definitely stay here again as it was perfect, we would just not bother eating at their restaurant again.

Room Tip: Beach Front is a must!!
  • Stayed: March 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank KAtravelstheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 16 October 2015

Dear KAtravelstheworld,

Thank you very much for a very nice review and high rate about our resort.

We are glad to hear that the services was to your expectation and you really had a wonderful time during your holiday with us here.

We are hope the good experienced you had with us will bring you back to visiting us again soon.

Best regards,

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Reviewed 12 October 2015 via mobile

Booked to stay at this hotel for 4 nights after having staying at three other hotels in other parts of Thailand. Compared to the other hotels which were cheaper than the holiday in the standard was very poor. The room was very dark and dingy and not particularly clean. The bathroom suite was very old and the shower barely worked. The pool areas and bars are nice, however the room spoiled the experience. We ended up checking out early as a result (still had to pay for 4 nights) however when informing staff of this they were not interested. The resort of quite isolated - it takes about 25 minutes to walk to the village which has various shops and restaurants all of the ones we went to were great. Overall the experience in the holiday inn was very poor and not at all what we expected when we booked. I would not recommend this hotel.

Stayed: October 2015, travelled as a couple
2  Thank Stacey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 15 October 2015

Dear Stacey F,

Thank you for sharing your comment about our resort.

We are sorry to hear that you had not had a wonderful time during your stay with us.

We have share your comment with the management team to improve our services.

If you considering to come back to Phi Phi Island it would be my pleasure to assisting your booking personally.

Best regards,

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Reviewed 11 October 2015 via mobile

Very friendly staff and beautiful location.very peaceful place and beautiful rooms. If u are flying back from Phuket back to home country please book late night flight because there are only two ferry from there one at 7 am and second one 1 pm and that takes at least min 3 to 3.30 hrs depends in weather.

Stayed: October 2015
1  Thank nilangs2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 15 October 2015

Dear Nilang S,

Thank you very much for a very nice review about our resort.

We are happy to hear that you had a wonderful time during your stay with us and we looking forward to welcome you again soon.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2015

We were looking to go to Phi Phi even when we knew that it would be crowded as the island is famous. We choose this resort as it was in a more remote place of the island.

The beach and the water are stunning, perfect for snorkeling.

However the service is not up to standard except few members of the staff ( Poky was a great help - as Gold member of the reward group IHG, it is the worst have been too)
1. no one to help us to get the lugage ( we arrived by private boat and ask different people to know where reception was).
2. waiting at reception: no greeting - no warm welcome, room not ready at 3 pm
3. table in reception area was not cleaned and when they give us back the passport they were wet
4. cleaness of the room : average. we had to call as the sink was plunged
5. suitcases not in room when we arrive. We had to call 3 times to know where they are and reception ask us the color of our suitcases, that finally arrived 2 hours later...
6. check out: asking for lugage pick up that never came so we carried our suitcases to the departure boat
7. we had to leave the hotel earlier for personal reasons and as the experience was not thr best, we wanted to check out earlier. They wanted us to pay 1 extra night as they claim they were fully booked but after checking on booking.com, there was availability which we told them so we were able to leave early without extra payment.

the food is average.
summary: nice resort but service is very poor and price very high compare to other resorts you can find in Thailand ( but this is Phi Phi..)

  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Alice V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 15 October 2015

Dear Alice V,

Thank you for sharing your comment about our resort.

We are sorry to hear that you had not had a good experience about our resort. We have share your comment with the management team so we can improve our services. The compliment to our staff will be deliver to cheer them up for their good works.

We are looking forward to welcome you back again soon.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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