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“Customer service excellence!”
Review of Coco's

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Coco's
Ranked #38 of 64 Ko Phi Phi Don B&B and Inns
Reviewed 18 February 2017 via mobile

Stayed 2 nights here and wanted to write to praise Kayla for her excellent customer service and attention to detail. Watched her busy all day but look after every guest with a smile (even a very difficult one) and payed special attention to our daughter!

Rooms are basic but were clean. Bathrooms could do with an upgrade. We had really good wifi all stay. All staff smiley and helpful; definitely ask for the porter service to meet you at the ferry as it's just out of the village - worth it to be a bit more peaceful though, especially as we had a child.

Overall, accommodation as expected from phi phi with reasonable value for money given the location but made excellent by the staff.

Thanks again Kayla!

Lucy, Dan and Oonah

Stayed: February 2017, travelled with family
1  Thank lucyjonas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 23 of 208 reviews

Reviewed 31 January 2017 via mobile

Good things:-

Amazing staff - the lady on reception was so helpful. Arranged a brilliant boat trip, sorted ferry tickets and help to take bags to the pier. Gave us a map and pointed out good beach etc.

Clean room - rooms cleaned twice during our 4 day stay with fresh towels

Location - 10 min walk from party area. Not much noise at night. Right opposite nice restaurant for breakfast and 2 mins from shop.

Cheap - for Koh Phi Phi standards anyway.

Bad things:-

Mosquito central - I think this area is particularly bad for mozzies due to stagnant water. All staff working this area have zappers. We sprayed deet under the door and all over us every day but still got eaten alive. Woke up to a massive spider in the bathroom one morning, which was removed by the staff quickly. Not the hostels fault about the creatures but location plays a part here.

Water quality - the water was a cloudy brown colour and the bathroom smelled of raw sewage. When I questioned this I was told that the water comes from a very old well system. For fear that it was actually sewage leaking into the water system, I showered elsewhere all week which was a pain. My friend didn't, and got sick. In other places on the island that we went to, the water was clear, so not sure if the septic tank needed changing or something because it's not an island problem (had a lovely clean shower at a pool I had paid to use the facilities for down in Tonsai) no restaurants I visited had brown running water either. Definitely isolated to
Cocos, or that part of the island at least.


On balance probably wouldn't stay again unless they sorted the water issue (deal breaker). Otherwise, really really good value for money.

Stayed: February 2017, travelled with friends
Thank Lucy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zzzppcoco, Public Relations Manager at Coco's, responded to this reviewResponded 15 February 2017

Lucy V,

Thank you for such a detailed review mentioning our friendly and helpful staff and saying it was good value for money. Also for mentioning the cleaning routine and location near the shops, a restaurant and far from the bar noise.

Like you said, our part of the island , next to the mountains will be influenced by the mosquitoes from the jungle.

As to the water, this is the first I have heard of it and I will get onto it straight away.

Thank you once again for your detailed review.

Regards,
Phil

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Reviewed 23 January 2017 via mobile

Stayed here for one night after 4 nights elsewhere in phi phi and this was just not up to our expectations. For the price you pay for this guest room you get no tv no hot water and the rooms and very dull looking dirty stained sheets. That we didn't see till we left and the wifi was non-existent!

From the other reviews I know now then with the basic fan rooms you get no hot water but not once was this mentioned when we booked and for a lot less money our other 4 nights we stayed we got hot water air con and brilliant wifi!

Overall I would not stay here again purely because from my experience you can get a lot better places for less money!

Stayed: January 2017, travelled as a couple
1  Thank Zenon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zzzppcoco, Public Relations Manager at Coco's, responded to this reviewResponded 15 February 2017

Zenon R,

Thank you for your detailed review.
The cold water shower is normal for the Old Traditional Thai guesthouse rooms and this is clearly defined in all our website and with all other selling website like booking.com. They also mention that there is no TV in the fan room. If you walked off the street and took the room then you had plenty of opportunity to see there was no TV and that the shower was cold.

As to pricing of rooms in peak season when the island is full, Koh Phi Phi prices are considered high but do reflect the cost of doing business on a remote island.

All room have wi fi and as with all guesthouses on Koh Phi Phi they come from one source and one supplier. If a couple of guests start downloading movies it will slow the connection down for everyone . This is why we ask people to use the wifi considerately.

Kind regards,

Phil

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Reviewed 15 January 2017 via mobile

I stayed here for 4 nights first we staryed in a room with a fan and it was evil my own fault i thought i could handle it. Then we moved to a room with A/C it was amazing. Rooms was clean could do with up dating. Good location not to far from anywere. Shower was standard
Would stay here again

Stayed: January 2017, travelled with friends
1  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zzzppcoco, Public Relations Manager at Coco's, responded to this reviewResponded 31 January 2017

Tom M,

Thank you for your kind review. It's great to read when a guest gets Coco's. Out air con rooms are really cool in the hot season. It was a smart move to upgrade.
Happy travels,

Kind regards, Phil

twitter ... @ppcoco1
instagram ppcoco1
facebook /ppcoco1
google+ Coco's Guesthouse

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Reviewed 23 December 2016 via mobile

We stayed in basic room with fan. Room was old and needed complete renovation - ugly walls, broken sink. Water in bathroom was dirty and only cold. You can hear all the noises from other rooms - speaking, bathroom, even a fan. We both get stomachache and what we heard through the walls we weren't the only ones. We cannot be sure if it was because of dirty water, but it happened to us first time after two weeks in Thailand. To say something nice, they picked us up from the pier and took out baggage. They also get our baggage back to the pier, but in time they had to pick up somebody else so we had to wait two hours for our boat. Next time we will choose different accommodation.

Stayed: December 2016, travelled as a couple
Thank Michal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zzzppcoco, Public Relations Manager at Coco's, responded to this reviewResponded 6 January 2017

Michal M,

Thank you for you room.

Our fan rooms are from the oldest part of our 1 star traditional guesthouse. They are as seen in the photos in our website and on the websites of our agents.

Im sorry you got unwell during your stay and hope this didn't colour your view of the guesthouse.

Kind regards,

Phil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coco's

Address: 224 Moo 7, Ko Phi Phi Don 81000, Thailand (Formerly U.S. Guesthouse)
Region: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Airport Transportation
Hotel Style:
Ranked #38 of 64 B&Bs / Inns in Ko Phi Phi Don
Price Range: €22 - €222 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Coco's 1*
Number of rooms: 29
Official Description (provided by the hotel):
Coco's Guest House is 250 m from Loh Dalum Bay. It offers clean and comfortable rooms with free Wi-Fi. For guests' convenience, the property has a tour desk and airport shuttle service. All rooms are equipped with a seating area and en suite bathroom. Simple backpacker 1 star fan rooms over look the public road. 1 star Standard air con rooms are set back from the public road and though cosy have excellent air conditioning. Superior rooms have a flat-screen cable TV. The Superior air conditioned rooms offer the best quality accommodation and can be classed as 2 star. 4 people Family or group superior rooms are also available. Local restaurants, cafes can be found 3 meters from the property. LOCATION In the quiet end of the Phi Phi Don Village Coco's has a village charm, surrounded by other low key guesthouses, cafes and shops. Cashpoint ATM are 30 meters away from reception. Coco's is 30 meters from the start of the famous Viewpoint walk. The property is 2.2 km from Long Beach and 800 meters from Ton Sai Bay. Phuket Airport is 66 km away. DIRECTIONS On arrival at the pier, pick up our free trolley service and walk 12 minutes through the center of the village, past the Dojo and Reggae Bar central night bazaar area. ... more   less 
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