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All reviews river view candle light dinner dj night wooden flooring recreation area open restaurant camp fire top floor memorable stay games room the hotel staff nice stay room service in house welcome drink visited munnar nice view
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Reviewed 21 November 2016

Rooms were Good , Clean and Services were also Good .
They have good amenities .
Games in games room are not maintained .
Most of the arrangements are are on request , like camp fire or Discothec etc.
Food is very good .
Views are also very nice .

Room Tip: Speak to hotel staff and get confirmation of facilities before booking
  • Stayed: November 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank alliancemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2016

The hotel is not a 3 star as the travel websites mention. It is a one star hotel or at best two star. The rooms don't even have a tea/ coffee maker. The fridge was not working properly. The toilet in the rooms is very small and the bathing area is almost non-existant. For the price we paid, we could definitely have got a much much better hotel.

The breakfast spread was small and didn't taste great. Dinner buffet was bad. Will recommend if you are on a tight budget and get it cheap.

Stayed: November 2016
3  Thank Amrender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016

Horrible Management, Did not see such useless staff do not know how to speak to customers.

I was traveling to Munnar on 23 to 25 Decemeber and had taken the Dinner package from them, and as it is Christmas they are charging the 1500 for the Gala Dinner Charges.

I called them to explain that I have already taken Dinner package and I have paid extra for that, I did not say not to charge Gala Dinner charges but as I have paid the some 1000 extra for my Dinner, please Adjust that amount in the Gala Dinner charges, or provide us the some complimentary lunch for that, first of all it very difficult in getting touch with those people, One was traveling, other was at some said busy, it took 1 day to get in touch with their management and finally the answer was too too rude and the answer was "No and you are asking the same things again and again?"

I tried to convince them a customer can not pay for your Dinner two times.

Finally I have cancelled the hotel, can provide the recording of the conversion and the booking details if anybody want to know.

Thanks god it was Christmas which created the confusion and was able to cancel on time and got to know their attitude and their service.

Cheers!!
Chinmoy

  • Stayed: November 2016, travelled with family
    • Service
4  Thank chinmoy85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2016

Room was awesome. Location is good. In a quite and calm place with nice view outside yet very close to main market. Very nice behavior. Worth a visit. Very nice food. They provide complimentary breakfast of vast variety and tasty items. Has a parking lot and drivers rest room. Overall very nice experience.

Room Tip: Good food. Awesome rooms.
  • Stayed: November 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank soumikkgpiit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2016

it is bit expensive hotel breakfast is good and even the diiner buffet enjoyed with the families and lovely scenic view from balcony but they should make play area for kids enjoyable trip we stay here for 3days

Stayed: November 2016
Thank SOFIAIKHAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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