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All reviewsfood courtmall del solclose to the airportalmond milkupscale mallroom servicepleasant hotelshuttle bussteam roommini barnext morninglocation is greatcomfortable bedsbuffet breakfasthot watergalapagosgym
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Reviewed 9 June 2018

We used a conference room and where guaranteed that the access to it would be open. Finally it was not and guests had to walk on the street to get to the venue. Also I left my bag before check in, and when I got back it took forever for them to bring me my bag. I will not return to this hotel.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank BGriesbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this reviewResponded 10 June 2018

Dear Guest,

Through these lines I would like to apologize for the inconvenient occurred with the conference room and delayed time for delivering yur bag.

We are formally recognizing that this has been an unfortunate mistake.

Allow me to extend our apologies on behalf of our entire team. Being our first value, High Importance to our Guest, it is our duty to make the corrective measures now, so that in future situations this does not occur again.

Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

Service, cleanliness, location, sleep quality and the room were very good, Value was average. Way-finding was confusing. Being connected to the mall was convenient and we appreciated not having to leave the hotel for our evening meal. We also appreciated access to the MegaMaxi and other shops for the convenient purchase of necessary items. The staff member who helped us learn how to access our room was very efficient and friendly.

  • Stayed: May 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank oberdacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this reviewResponded 10 June 2018

Dear Mr. Oberdacker,

Greetings from Sonesta Hotel Guayaquil.Thank you for sharing your opinion on tripadvisor.com.

We are delighted to hear that you had a great time at our hotel and that you enjoyed the service, location, sleep quality and cleanliness of our rooms. It is amazing to know that you find our hotel complex as very convenient for entertainment and comfort.

Once again thank you for your comments and we are looking forward to see you soon again.

Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018

First I want to say that I have stayed here before and would stay here again. It is conveniently located right next to the mall. The rooms are neat and comfortable and the staff is friendly and helpful. The breakfast buffet works well for our family. However, we are considering staying elsewhere next year. The reason is that we were told upon check-in that children over 10 cost an additional $30 per night. Since we have a teenage son, this would put the price out of our budget. This extra fee was waived for us this year. We travel to attend an annual 3-day Convention. We were disappointed to learn that the pool closes at 8:00pm Sunday night and it not open on Monday. While our son was able to enjoy the pool a little each night, he hoped to stay later on Sunday after the convention had ended. One more thing that was a problem for our purposes was the music that started at 9:00pm just as we were going to sleep. Since we have to get up early in the morning to attend our convention, getting a good night’s sleep is important to us. So, depending on the reason for your visit and your family makeup, this may or may not be the best place for you.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kimberleyann2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this reviewResponded 10 June 2018

Dear Guest,

We are glad for sharing with us your experience during your stay.

Thank you for writing us and let us know your comments about check in, pool area and because of the noise they are are extremely important because they help us to detect those details that need to be improved.

We will always be at your disposal, we are looking forward to see you soon, remember that we are always to provide the best service.

On behalf of our team , thank you very much for your opinion.

Warm Regards,
Roberto Díaz
General Manager

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Reviewed 16 May 2018 via mobile

Good breakfast , comfortable beds. Good place to go. Front desk can be improved. If you ask for late check out , make sure they change you key code. I went out for a minute and they blocked my entrance.

Stayed: May 2018, travelled on business
Thank Karenyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this reviewResponded 17 May 2018

Dear Mr.John and Mrs. Karen,

Thank you for preferring Sonesta Guayaquil. We are very glad of your comments about the experience in our hotel, they are extremely important because help us to continue providing the best service that our guests deserve.

On behalf of our team, thank you very much for choosing us.


Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

We arrived into the bus station ( short tazi ride) and left via the airport (courtesy shuttle bus) and had a great stay here. The buffet breakfast had a large choice and lots of fresh fruit. The rooms were very quiet and a good size with a large bathroom and shower. If you want to go shopping the hotel even has its own entrance directly into the Mall del Sol.which has several restaurants inside or just across the road. Free juices and coffees are available in the foyer and all the staff we met were very smiley and helpful. There is also a sauna, steam room and outside swimming pool but make sure you do not stay on a Monday evening as it is always shut then for cleaning. We would return here if in the vicinity again.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank LondonNefertiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonesta H, Director General at Sonesta Hotel Guayaquil, responded to this reviewResponded 24 April 2018

Dear Guest,

We are grateful for having the time to let us your pleasant comments. It is very impotant for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves.

We hope to see you soon. If you have any question, suggestion or additional requests, please contact us, we will be happy to assist you.

Warm Regards,
Roberto Díaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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