We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (273)
Filter reviews
273 results
Traveller rating
198
53
11
4
7
Traveller type
Time of year
LanguageAll languages
More languages
198
53
11
4
7
Show reviews that mention
All reviewshorse carriagebedroom villachinese restaurantjade dragon snow mountaininternational dishesweek stayold townadvance bookingbbq dinnerfood for breakfastoffice arealarge bedroomthe studyperfect holidayrecommend this hotel to anyonelocated minutesbeautiful snow
Filter
Updating list...
16 - 21 of 273 reviews
Reviewed 15 April 2017

Lovely villa and really appreciated the underfloor heating in the cooler mornings , especially in the bathroom.
Staff were all really friendly and helpful, especially Super, Shaun and Mike who got us to some lovely restaurants

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank GillMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded 17 April 2017

Dear GillMD

Thank you very much for taking the time to prepare your review about your recent stay here at Pullman Lijiang Resort and Spa. I am happy to read that you enjoyed your stay in our Villa and that our team members could be helpful in finding the right places to dine and enjoy the culinary part of Lijiang. Rest assured that your encouraging comment have been shared with the mentioned team members.
We are looking forward to welcome you again soon here in our Resort.

Kind regards
Michael Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

Pullman Lijiang has a very nice location where could get a marvelous view of Yulong Mountain. Pretty decoration of all buildings and rooms. Everywhere is beautiful in the hotel. All staff are professional. Cherry and Mike of Front Office are very friendly and enthusiastic.

  • Stayed: April 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank fbiyangpeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded 11 April 2017

Dear fbiyangpeng

Thank you very much for writing down your review after your stay with us here at Pullman Lijiang Resort and Spa.
Your kind words have been passed on to our team and in particular to Chery and Mike who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work.”
We are looking forward to welcome you again soon here at Pullman Lijiang Resort and Spa.
Kind regards
Michael Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2017

On our (four elderly gentlemen from Norway)travel around the Yunnan province we arrived in this paradise of a hotel/resort, run by the magnificent Michael Schumacher from Germany and his higly qualified staff who spoke good engish. We will give this Hotel our best recomandations. Good food and a staff with an eye for service and quality.

  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Stein12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded 7 April 2017

Dear Stein12

Thank you very much for taking your time to review your recent stay with us here at Pullman Lijiang Resort and Spa. It was truly a great pleasure to have you and your friend as our guest. I am very glad to read about your feedback in regards of our team members level of english as well as their quality of service and food. Rest assured that your great feedback will be shared within the team and will be a future motivation to exceed our guests expectation on a daily basis.
I am looking forward to welcome you back here in Lijiang somewtime soon in the near Future.

Kind regards
Michael Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

Check in and out: Smooth and quick, except need to bring my credit card to somewhere to make the transaction, claim that my card is international credit card and could not be done the transaction right away on the front desk.
Room: Villa is nice and clean
Bedding: Bed sheets are not soft enough, could be better for a five star resort.
Staff service: Overall, all staff are very polite and wear smile, especially Lisa and Lena, they provide good hospitality and make us feel comfy.
Restaurant: Atmosphere is good while the food is average.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank simonclchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded 23 March 2017

Dear simonclchan

Thank you very much for your time to write this review and your comments about your recent stay here at Pullman Lijiang Resort and Spa.

It is good to see your positive feedback about the check in/ check out process, the cleanliness, service quality and our staff friendliness. Rest assured that your motivating praise for our Team members has been shared with them.
The feedback in terms of the bed sheets and the food quality will be discussed with the relevant managers to be a base for further improvement in this fields.
In regards to your comments on the credit card handling i will send you a detailled email and explanation shortly.

Please feel free to contact me directly for any further booking or inquery. I am looking forward to welcome you back again soon here at Pullman Lijiang Resort and Spa.

Kind regards
Michael Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2017

We stayed 3 nights in a villa at this well located, nice, and quiet resort during the Chinese New Year. There is a fabulous direct view on the Jade Dragon snow mountain from the inner court of the resort. We were very well served from all the staff there. They were very warm, kind and polite, always available, paying lot of gentle attention to us. There is a free horse-carriage to carry tourists to the Shuhe old town's main entrance. We also rented bicycles for free (2 hours). We enjoyed very much our stay there and highly recommend this resort.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Lui K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7231-GM, General Manager at Pullman Lijiang Resort & Spa, responded to this reviewResponded 1 February 2017

Dear skam20172017

Thank you very much for taking the time to sit down and review your recent stay here at Pullman Lijiang Resort and Spa.
It is with great pleasure to read how much you enjoyed your stay with us during Chinese New Year and that the Team has been able to go the extra mile to make you feel welcome at any time.
Additional i am pleased to learn that you enjoyed both our free Horse Carriage as well as our 2 hours free Bycicle Rental.
Even on busy times such as the recent Chinese New Year our Resort is a tranquil island in Lijiang, close to Shu He old town, giving our guest the right mix of peaceful atmosphere combined with stunning views towards the Jade Dragon Snow Mountain.

We are looking forward to welcome you again here at Pullman Lijiang Resort and Spa.

Kind regards
Michael Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews