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All reviews the executive lounge swimming pool great hiking mini golf course nice hotel shuttle service chinese restaurant western choices tourist spots taxi ride construction site breakfast was excellent old town cangshan mountain large bathroom mountain view limited choice
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Reviewed 12 November 2016

We spent a couple of nights at the Dali Hilton at the end of October. It is located to the south of the Dali Old City, at the foot of the Canshan Mountain on the western side of the Er Lake. The hotel is quite new and is located near a huge luxury housing development. However, it appeared that more than half of the houses were vacant. There’s basically no shop or restaurant near by, the nearest ones are probably more than 20 minutes away on foot.

The hotel building consists of two wings with inner courtyards and in seven storeys, but the main entrance is on the fifth floor as it is built on a slope. While the interiors are quite nice, the corridors are not well decorated and give the impression that one is in a cheap motel.

Our room was quite spacious with a transparent bathroom so that you can see the eastern shore of the Er Lake sitting in the bathtub. Luckily you can get the screen down to preserve your privacy in the bathroom.

Breakfast was decent with many choices, though Western options were a bit limited. The service, however, was not up to par and the waitresses certainly needed more training. One morning, a waitress came and tried three times to collect a plate from my wife even though there was still some food on it, but at the same time completely ignored the other plates or bowls that we had clearly finished with.

Overall, it’s a decent hotel, especially since there is no other international hotel brand in Dali.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank allanng2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDali, Manager at Hilton Dali Resort & SPA, responded to this reviewResponded 17 November 2016

Sincere thanks for your kind and details comments.

Your valuable comments have been shared within the Team and will help us to continue offer consistent level of service to all guests.

Thanks again and wish to see you in Dali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2016 via mobile

The service is top notch and it was very touching to be greeted by the hotel manager at arrival. Check in was speedy and level of English was very good. The hotel is vast and spacious with well designed layout making it blend naturally with its surroundings. The lake views were truly spectacular and gave the hotel that "special " feeling. Facilities were impressive with a modern indoor swimming pool, smoker tables and a rooftop mini golf course (not yet open ) but should be completed soon. The shuttle bus to old
Town saves you a taxi ride and is a luxury mini bus. Value for money perhaps as visited off season but would stay again for sure.

Date of stay: October 2016
Trip type: Travelled as a couple
1  Thank calum a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDali, 經理 at Hilton Dali Resort & SPA, responded to this reviewResponded 21 October 2016

Dear Guest.
Sincere thanks for your kind and warm comments. We are happy to hear of the many pleasant discoveries you made while staying at Hilton Dali. We truly believe that our location and unique environment, overlooking magnificent Erhai Lake, is perfect for relaxation and for enjoyment.
Your valuable comments have been shared within the Team and will help us to continue offer consistent level of service to all guests. Our thanks for taking the time to share and for recommending us so highly.


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Reviewed 9 October 2016

The Dali Hilton is a new hotel and we stayed there as part of a group of 60. I was upgraded to a terrific looking suite which was very much appreciated. The hotel is set on a hill with a beautiful view of the lake against a mountainous backdrop. Regretfully, the view from my suite overlooked a dump, quite literally. The hotel is somewhat isolated and there didn’t seem to be anything within walking distance. The old town of Dali is 8-10km away. The hotel would thus favour the traveller who loves the comfort of a high-end hotel with serenity and seclusion.

The room was very spacious and had a very comfy bed. There was a walk-in wardrobe and a large bathroom.

The service staff were helpful and courteous.

My only complaint about the hotel was that the pool was shut for maintenance for the week as was the mini-golf and recreational facilities.

I will recommend this hotel.

Room tip: Definitely ask for a good view (lake view)
Date of stay: September 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank golftravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDali, 經理 at Hilton Dali Resort & SPA, responded to this reviewResponded 21 October 2016

Dear Guest.
Sincere thanks for your kind and warm comments. Your valuable comments have been shared within the Team and will help us to continue offer consistent level of service to all guests.
Our thanks for taking the time to share and for recommending us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2016

Good international hotel. New ( visit in Oct 2016). some glitches and imperfection but I am sure that the young team will work towards perfection. Good breakfast and Diner experience ( both Chinese and Italian) Very friendly staff. Nice hotel but however no local charm.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Stephane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDali, 經理 at Hilton Dali Resort & SPA, responded to this reviewResponded 21 October 2016

Dear Stephane,

Sincere thanks for your kind and warm comments. We are happy to hear of the many pleasant discoveries you made while staying at Hilton Dali. We truly believe that our location and unique environment, overlooking magnificent Erhai Lake, is perfect for relaxation and for enjoyment.

We did take good notice of your comments about the local charm. There are some nice ancient temples only 10 minutes walking distance from the hotel, also the hotel is located on Cangshan Mountain and you can take cable car to beutiful sights on Cangshan. We hope you can visit us again , then we can show you more about Dali.

Your valuable comments have been shared within the Team and will help us to continue offer consistent level of service to all guests.


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Reviewed 30 September 2016 via mobile

The hotel/resort is lovely and very beautifully situated with a view of Erhai Lake and the mountains. We had booked a King suite and were upgraded to the King premier suite! The suite was enormous with a large living dining room complete with a separate study room and pantry. The bathroom was also large and well laid out. The front office manager, David and his assistant Jasmine were especially helpful and David even arranged a very nice freelance English speaking guide with a van for us to tour around Dali. The club lounge is spacious and with an excellent over to the lake. Service at the lounge was also very attentive.
This would be 5 stars but we had an unfortunate incident on our drive back to Kunming airport. 4 hours into the trip we were informed the highway is closed due to some landslide that happened because of heavy rain last night. We had to turn around and go back to Dali as there are no other roads. I'm surprised that the hotel knew/didn't know about the road closure however we were not informed anything from them although we were in a van/driver that had arranged via the hotel. Even when we called the hotel at 10pm, we had left at 5pm to book a room for the night, they didn't seem to know about the road closure. I would like to believe a large 5 star hotel (400 rooms?) would be more alert of unexpected closure on the main highway to/from the hotel, especially if a hotel guest is travelling on it!
We didn't get the upgrade for our "additional" night and were in a King suite and this room is very nice as well. The hotel is very nice and I would recommend it highly. They are still new, just open 7 months and need to get better organised.

Date of stay: August 2016
Trip type: Travelled with family
Thank kovitss1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDali, 經理 at Hilton Dali Resort & SPA, responded to this reviewResponded 21 October 2016

Dear Kovit,

Sincere thanks for your kind and warm comments. We are happy to hear of the many pleasant discoveries you made while staying at Hilton Dali. We truly believe that our location and unique environment, overlooking magnificent Erhai Lake, is perfect for relaxation and for enjoyment.

We did take good notice of your comments about the highway closure issue which cuase your some unpleasant travel experience. Your valuable comments have been shared within the Team and we will train our TMS better. That will help us to continue offer consistent level of service to all guests.

Our thanks for taking the time to share and for recommending us so highly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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