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All reviews top floor excellent service hot towels fresh fruit free laundry beyond expectations chinese and western food shopping mall roman holiday smoking room on a daily basis interior design housekeeping staff wide selection of food key chains little touches small hotel
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3 - 8 of 236 reviews
Reviewed 17 June 2018

The service at Christian's Hotel was unbelievable! When we checked in they offered us a list of fruit, beverages, and gifts from which to choose. Through out the visit they also left delightful little surprises for us! Everyone from the housekeeping staff (one of which saw us walking to the elevators, stopped cleaning the room she was cleaning, and rushed to help us with our luggage) to the receptionists to the restaurant staff was very courteous and went very far above and beyond expectations.

For example, we did not know where to exchange our currency, so the bellboy lead us to the bank. After we were not able to exchange currency (apparently due to an issue with our passport!?), the bellboy brought back his manager who used his own identity card to exchange the currency for us! Without their help, there is no way we would have successfully exchanged currency.

Our room was very large. It had a kitchenette area with a dining room table. And the breakfast was amazing! There were so many dishes to try, we could have easily spent an hour just sampling everything!

Overall, a very comfortable hotel with staff that absolutely go out of their way to make guests feel welcome.

  • Stayed: June 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank JourneyOn102030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

This Hotel is unbelievable. Very good and friendly staff, super service, stylish and big rooms, very clean, excellent breakfast in the hotel restaurant with a huge variety of Chinese and western food. Very good buffet in the evening. A lot of little things like every day fresh fruit, free laundry and, and, and....Only thing missing is a good hotel bar

Stayed: June 2018, travelled as a couple
Thank Mirjam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2018

I have stayed in different hotels in China and I need to say that what I have found in this country is that service is never they strength, however Christian's hotel is the exception, I have stayed in 5 different occasions while visiting Luoyang and I can tell that is one of the hotels with the best service that I have experienced anywhere in the world, the staff try extremely hard to spoil you and meet every single of your requirements, and they are also extremely proactive and friendly, CONGRATULATIONS!!!!, the rooms are also nice and well maintained, my favorite are the Indonesian style rooms.

Stayed: September 2017
Thank Dream321991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018

Stayed here for one night on our way from Beijing to Xi'an and the hotel was nice, staff very friendly and was pretty comfortable for what we needed. Fully appreciate that Luoyang is not westernised and this was the best hotel available - our guide was very enthusiastic about it!

I would have given this a higher rating, but despite booking the trip and hotel many months ago we were given a smoking room... which with a 9yr old staying in with us wasn't. None of us smoke and the room just stank of cigarette smoke. Ash trays everywhere and packs of cigarettes available to buy from the mini-bar service. We asked reception to change rooms as this wasn't what we had booked and they did their best to accommodate us, but the only other available room as another smoking room which has not been used for a while - so we didn't have much choice and had to go with it for one night. So, smoking room... smoking in the lobby... and people smoking in restaurant... not ideal.

The lighting in the room is also slightly random... sensor lights in the bathroom, which every time my daughter moved on the roll up bed caused the lights to come on, and no way to fully turn them off.

Also, no privacy for a family of three sharing a bathroom as no opaque film on the toilet stall door - so be prepared to know your travelling partner intimately!

We ate at the hotel restaurant / buffet and it was perfectly good... wide selection of food and we managed to order stuff with some help from the friendly staff and some broken English / Chinese and pointing :-)

  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank GuyWoodhouse007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

The service of this hotel is worth their room rate for being the most expensive hotel in Luoyang. When landed from an early morning flight, the hotel picked us up and brought breakfast just in case we didn’t have any. The staff that showed us to our room made site and restaurant recommendations. The staff at every turn were courteous and ask if we needed anything else. The hotel has water everywhere for their guest to take. They serve afternoon fruit. The minibar is about the price of the grocery store, a coke is only RMB 3. Their breakfast is definitely about quality over quantity. The hotel’s surpasses many of the well known chains and super high end hotels with their gracious welcoming of their guest. It’s a pleasure to stay and definitely recommend it for anyone coming to Luoyang.

Stayed: April 2018, travelled with family
1  Thank Cathrene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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