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1 - 6 of 336 reviews
Reviewed 23 November 2019

We stayed in the old wing and, if we ever stayed here again, we would definitely book the new wing. In our building, the corridors smelt musty and smoky, there's no view from the room and the bathroom, although providing all you needed was small and was a pre-fabricated compartment within the room. Fortunately we found the plug-in radiator early on, as the room felt damp and was cold even though the outside temperatures were very warm.

The only place to eat up the mountain is in the hotel (or at another hotel, I guess). The

Room tip: Book into the new building.
Date of stay: October 2019
Thank Sue D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 November 2019 via mobile

There are only a handful of hotels on the mountain, all owned by the same company, some currently closed for renovation, so there are few choices.

Location:
In the “back mountain” section of Huangshan, it is well placed near the Xihai Grand Canyon and within 30min’s hike from the nearest cable car or 1.5 hours’ hike from the more popular Yunge Cable car.

Rooms:
- Beware when you book, there are 2 buildings - Block A (also called the South Tower) which is the newer one, Block B is relatively older and dilapidated. Prices naturally differ.
- Then there are suites, deluxe, superior, and standard rooms. Photos in this review are of the Deluxe rooms in Block A on a high (but not top ie 7/F) floor. Best rooms are on 5th and 6th floor, as the lobby is on 4/F, the top floor has slanting and low ceilings.
- Rooms in Block A facing Block B have a better open view, ie odd room numbers; those with even numbers face a wall to the back of the hotel. However, it’s very noisy, as the podium outside is wooden and people with walking sticks going in and out (and pass) the hotels make a raucous noise. Windows have poor sound insulation. Bring earplugs if you have trouble sleeping.
- Rooms are clean, sheets crisp and white, more international 4-star Standard than 5-star though. Hardware 4-star, service 3/4-star if you speak Chinese and you’re nice to the staff, but they’ll have trouble understanding English well. We’re in the mountains after all.

Issues to be prepared for:
- Due to shortage of water, there’s only running water supply between 05:30-9:30 and 17:30-22:30. There’s no water at other times.
- Water is a slight yellow tinge. The water is from the mountains, not sure if it’s grit or what.
- There’s no minibar and no water supplied in the rooms. There’s a shop on the lobby level that sells bottled water CNY12 for a 570ml bottle) or soft drinks at CNY20 for a 220ml can.
- All 3 meals are very Chinese/local.
- Not much to do after dark, drinks at the bar are expensive (CNY70 for a shot of spirit, CNY20 for a soft drink).
- To conserve energy, lights in public areas are very dim at night after 10pm, corridors outside room almost pitch dark. There are supposedly torches in the room but I couldn’t find them. Good I had my headlamp (for early morning hiking) with me, used it in the hotel more than hiking.

Summary:
It really is a decent hotel given this is the mountain and everything has to be delivered by these poor men carrying everything up the mountain. I have not written more, check out my photos, pano mode for the rooms, usual mode for others, taken with my phone.

Date of stay: November 2019
Trip type: Travelled with family
2  Thank alphalau
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 November 2019 via mobile

There are only a handful of hotels at the top of the mountain so supply is limited for the thousands of daily visitors. Hotels are not cheap and tend to sell out so booking in advance a must. All the hotels at mountain top are owned by the state and all the resources being used at the hotel are carried by people up the mountain. It is pretty amazing when you know that everything to construct the hotel was transported manually.
Xihai hotel has 2 wing. A new wing and and old wing. Building A is the new wing. Be careful when you book. Don’t expect much of a window for the basic room. Not even the obligatory bottled water in the room. There is a small shop at the lobby to buy water and snacks. Once you are at the hotel, you are locked in to eat there as there are no other alternatives. Remember all the people in the few hundred rooms in the hotel are the same so breakfast and dinner can be a bit chaotic. We choose to eat early at the Chinese restaurant and opted for a la carte instead of buffet. While we expected poor quality and taste, the food was piping hot and tasted ok. A pleasant surprise. There is a lobby bar but as the service person is busy with dining area and bar, you might have to rely on self service at times. Don’t expect very friendly service at lobby as they are not in need of customers so there is no need to be friendly and most guests only stay one night. There are some amenities in the room but very basic. There are not even spoons to make your instant coffee. We had to use the end of the toothbrush. There are heavy coats in the room in case of sudden change of weather. There are also foot massage service in the hotel. This is good if you spend the day walking and need some muscle relaxation. The girls are pretty good. It is what it is. Don’t expect much and you might be pleasantly surprised. Choices are limited at top of the mountain.

Date of stay: November 2019
Trip type: Travelled as a couple
4  Thank XP-Traveler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 October 2019 via mobile

We stayed in the new section which offered a very comfortable bed and furnishings. We were on the 7th floor and there were small windows due the overhanging eave. But that did not matter since all that could be seen outside were clouds! The buffet dinner was cold when we ate at 7:30 but adequate. Breakfast was also uninspiring but adequate. The location close to the spectacular west canyon is a plus. All in all, this was a far more pleasurable experience than we expected near the top of the mountain.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank 4PeterV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 October 2019

We got a non-smoking room but there is zero enforcement in ensuring no smoking in other rooms. There is zero waking moment in the evenings where there is no one smoking. Do not book unless you enjoy smoking all night long yourself.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank NigellaNuova
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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