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All reviews breakfast and friendly staff stayed two nights huangshan mountain hongcun village ancient town tunxi
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Reviewed 10 October 2019 via mobile

This hotel is definitely beyond my expectation of the Crowne Plaza chain. The service is a lot better than some ICs and second to none. Check in was smooth and all member benefits were guaranteed. The lounge was closed due to refurbishment so I was given buffet vouchers instead, which could also be redeemed at the lobby bar. My upgraded room was spacious and had a very nice river view. Abundant delicious food choices for breakfast and dinner.

Staff were very nice and had good knowledges of the IHG program and the hotel, as well as the city. The concierge offered very useful advices for my visit. Booked two tours with them on separate days. I also enjoyed my breakfast and dinner, because of not only the tasty food but also the great service I received. I felt I was truly a valued guest here since every member of staff was so welcoming. Thank you all for making my stay so delightful.

Date of stay: September 2019
Trip type: Travelled solo
1  Thank EverlastingSong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katherine C, Public Relations Manager at Crowne Plaza Huangshan Yucheng, an IHG hotel, responded to this reviewResponded 10 October 2019

Dear EverlastingSong ,
Thank you for taking the time to share your valuable feedback with us. The hotel is located in the center of Huangshan city,located by the xin 'an river with beautiful scenery, the geographical position is superior, the traffic is developed.We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager

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Reviewed 17 September 2019

This is probably the best international standard hotel in Huangshan city! However, only a few staffs speak good English like Wil so it's kind of a struggle to communicate with other staffs even though they tried very hard to be helpful. Thanks to Wil, we got our train ticket booked and travel to mount Huangshan arranged! The hotel is very big and elegant. Room was nice and clean with nice view of the river. The seafood pizza we tried was good. However, the so called "mandarin fish" that I ordered at the Chinese restaurant was terrible. It smelled like rotten fish! Anyhow, this is probably the closest to international standard hotel as it gets. The hotel is about 5 min taxi ride to Tuxi Ancient street!

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank Nathantran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katherine C, Manager at Crowne Plaza Huangshan Yucheng, an IHG hotel, responded to this reviewResponded 17 September 2019

Dear Nathantran,
Thank you for choosing Crowne Plaza Huangshan Yucheng and taking time to share your stay experience. It's great to see your love of hotel rooms and seafood pizza. At the same time, it is also a pity to see that some of the staff's English communication skills are not satisfactory to you. The hotel has reported the problems you mentioned to the management and will train the staff in English to continuously improve the service level. About the “smelly mandarin fish”, it is a unique huizhou local dish. This dish has a unique method of preparation. It smells smelly and tastes delicious. The meat is tender, mellow and smooth.Many people are not used to this taste,the next time you stay in the hotel, you can ask the service staff to recommend dishes to you.
Welcome to stay at Crowne Plaza Huangshan Yucheng again!
Marcom Manager

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Reviewed 17 September 2019

Crown Plaza Huangshan delivered the usual solid 5 star level known from this brand. Check-in was efficient, the room clean, modern, functional and spacious. Everything worked as it should, the beds were soft and comfortable, and our non-smoker room seemed to be a true non-smoker room - all that is not necessarily the case in other so called 5 star hotels in China...
The breakfast buffet was extensive and of good quality, with enough variety also for those guests who do not prefer Chinese food for breakfast.
We only stayed one night and therefore did not have the opportunity to use some other hotel features like gym or pool, but based on our experience, we do not hesitate to recommend this hotel for business and leisure travellers alike.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Fotomate88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katherine C, Manager at Crowne Plaza Huangshan Yucheng, an IHG hotel, responded to this reviewResponded 17 September 2019

Dear Fotomate88,
Hello! Thank you very much for your favorable comments and love of Crowne Plaza Huangshan Yucheng ! The hotel is located in the center of Huangshan city. It is located by the xin 'an river with beautiful scenery. The Riverside Restaurant on the third floor has a buffet breakfast with a variety of Chinese and Western cuisines, as well as local snacks, which will help you start your day full of vitality. We will continue to provide you with efficient service, clean space and comfortable rooms, so that you can enjoy a more quality stay experience. We look forward to seeing you again and have the opportunity to experience the swimming pool with xin 'an river view.
Marcom

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Reviewed 21 August 2019 via mobile

Stayed at Crowne Plaza Yucheng for 2 nights. Staff courteous and very service-oriented. The rooms are very clean and spacious and served with fruits such as orange, banana, pear, cherry tomatoes. impressed with the wide range of food served in its breakfast and dinner international buffet and the local food is very tasty. One of the much better buffets I have so far and the price very reasonable. The hotel is not too far from 老街, though you would need to take a cab there from the hotel. Cab fare around CNY 10-13. Cabs here charge by meter. No Didi here. Journey to the nearest huangshan north railway station is about half an hour or less and cab fare is between CNY 49-68.

Date of stay: August 2019
Trip type: Travelled with family
1  Thank KLTOH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katherine C, Public Relations Manager at Crowne Plaza Huangshan Yucheng, an IHG hotel, responded to this reviewResponded 21 August 2019

Dear KLTOH ,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . The hotel is only 3 minutes away from the urban expressway exit, 15 minutes away from the airport, 10 minutes away from Tunxi Old Street and 50 minutes away from Huangshan Scenic Spot.The cafeteria offers authentic pizza, a wide range of Chinese and western cuisines, fresh and delicious seafood, various kinds of steakstall with rich flavor, delicate and delicate fresh fruits, as well as on-site cooked spaghetti and delicate and delicious desserts.
We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Marcom Manager

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Reviewed 23 June 2019

My wife and I stayed overnight at the hotel on arrival from Hangzhou on 12 June 2019, before returning (from an overnight stay at the summit) to stay for another two nights, all pre-booked. We were delighted with the upgrade, as an IHG member, to the 10th floor, and the welcome drink, which offered a range of choices. We shared the red and white wines and they were good. The ambience of the hotel, outside and inside, looked impressive, including the superior room, with a strong shower and bathtub. The two single beds, though comfortable at first, sags later into the night, which affected our sleep. When we checked-out, we asked for a firm bed for our return stay. The following evening, we met the affable Duty Manager Fiona, who was apologetic over our last stay, and has upgraded us to a river-view room. It was nice of her to follow us to the bedroom to check the bed condition. We were all surprised that a wooden platform was instead placed beneath the bedsheet; the request for a firm bed was mistaken for a wooden bed! We opted then to reverse one of the beds, after removing the wooden platform, in the absence of any firm beds in the hotel. Unfortunately, the bed sags on the reverse side as well. Bed aside, we were pleased with the services rendered during our stay, although the command of English at the front desk to cater for English speaking guests need improvement, including the wanting smiles. We took buffet breakfast and a buffet dinner at the hotel for the three nights stay, and the range of offerings are satisfactory, although it would have been necessary to vary some dishes, especially those for breakfast. We ran out of variety! We, however, must commend on the services rendered by Winnie Huang. She was a delight; full of enthusiasm, energy and cheerful in welcoming guests and recommending dishes to savour, besides getting us the regular coffee and red tea. The other person we found pleasant and welcoming was Leo Huang, during our second night stay, who attended to us during the welcoming drink. It is the people that make the organization, and that made the difference for our stay with the hotel. We did not use the indoor swimming pool, although we noticed that it is compulsory to wear a cap before you can swim. The hotel is also within walking distance of the riverside walkway, where there are many night activities on both sides of the river, which the hotel could take advantage of to promote to first time guests.

Room tip: Join the IHG membership, but avoid two consecutive buffet breakfast, and try the night riverside circle walk.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jtkfoch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Katherine C, Public Relations Manager at Crowne Plaza Huangshan Yucheng, an IHG hotel, responded to this reviewResponded 23 June 2019

Dear jtkfoch,
Thanks for taking the time to share such a thorough review of your recent stay experience with us! We appreciate your detailed comments, as we use our guests' feedback to understand what we could improve to make their stays more enjoyable. I am pleased to hear that service rendered by Winnie Huang and Fiona made your stay experience more memorable.Still, your comments for the guest room have been noted for our review, and we are planning for improvements to our bedroom in the coming months. I hope that we have the opportunity to welcome you back soon. Should you have any further comments or questions, do not hesitate to PM us directly. At the same time, we look forward to seeing you upon your next visit!
Sincerely,
Marcom Manger

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