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“OK but definiately not 5*”

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Sol Nessebar Palace
Ranked #1 of 35 Hotels in Nessebar
Certificate of Excellence
Reviewed 25 August 2009

Just returned from a week's stay at the Sol Nessebar Palace. Firstly, this is Bulgarian 5* so really nearer to 3/4 stars in terms quality and service etc. All inclusive at this hotel is actually just full board with snacks of pizza, chips, cakes and sandwiches filling in the gaps...not that anybody honestly needs to eat all that anyway. Only the local spirits are part of the all inclusive package and the wine is absolutely terrible!!! The mini bar in the room is not part of the all inclusive package and you have to pay to use the room safe. The bar shuts at 11.00pm for all inclusive drinks.

The animation team worked really hard and if you have children then this is an ideal holiday for them with all the chips pizza, icrecream and endless entertainment.

The beach is very disappointing and not as good as the beaches in Nessebar or Suny Beach. The swimming pool is fantastic and we never had a problem getting a sunbed and this was at the busiest time in August. However, the adjoining 3/4* sister hotels were allowed to come in and use all the facilities of our hotel which was a bit of a gripe really as they had probably paid a lot less than we did and they were able to use all of our facilities. The food seemed OK to start with but got progressively worse as the week went on. The cold buffet and salad was always very good,, lots of fresh fruit but that's where it stopped really. The hot buffet was not very interesting, the fish was always hard and overcooked and the meat was usually very tough. We were given sausages on 3 nights running!!! A lot of the stuff that you thought was hot was in fact cold when you got it to the table. We always managed to get a table outside which was much nicer than being stuffed inside. They have no dress code so don't bother taking your nice clothes because people were coming into dinner wearing the same shorts and T shirts that they were wearing around the pool all day long. One evening a very fat 50 ish year old guy turned up for dinner in just his shorts and no top!!! It was disgusting and the staff did not challenge this....I personally found it to be very offensive.

The general cleanliness of the hotel was very good but they were very laxed about clearing the tables of glasses and snack foods all over the public areas...it was not unusual to sit down with a drink to a table full of dirty stuff. A lot of the carpets had stains on and once again is not 5 star standard. You had to queue for all your drinks and they provided no waiter service - sometimes giving you an evening drink in a plastic cup.!!

Most of the staff were very pleasant, especially the pool bar where they made a half decent capuccino coffee.

Would I recommend this hotel....maybe if you got a last minute cheap rate it would be good value but it was not good value for what we paid.

Nessebar is only 20 minutes by foot if you are fairly fit but there is a bus stop right outside the hotel.

  • Stayed: August 2009, travelled as a couple
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Thank Remy8000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 August 2009

Dont drink the water and the juices in the "all inclusive" area of the hotel,you might get diarrhea,young children especially.It is tap water and not a botted one.If you want to enjoy a descent cup of coffee that is not your place.Parking is charged 5 euro/night.Also if you want your room to be nicle cleaned better give a tip.Everything else is fine.Food also.Try the hamam and the thalasso centre you can get anice relaxation

  • Stayed: August 2009, travelled with family
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Thank CreativeSofia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2009

I was in this hotel not in season and it was perfect. This hotel looks very good, also all inclusive services. The rooms are very big and have everything you need. You can eat anything you can imagine. You are very dainty if you can say that the food is not good..
Even it was october and the time was not favourable to swim in the sea, we manage to swim in a great swimming pool.
10 -is for the swimming pool
Hotel was 100% occupied.
It's a very nice hotel to spend your holiday to your family, for recreation....

  • Stayed: October 2008, travelled as a couple
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1  Thank S_Nicolae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2009

well well well where do i start, firstly cannot fault the hotel cleanliness, room fabulous, cleaners brilliant, animation team deserve medals, thats where the the complments stop, some of the staff were friendly, but others I found ignorant, and its no good them saying that they dont under stand you, because they do, the food was not up to standard my partner and I are not moaners we go along with the flow but, we did moan alot during our 2 week stay at the palace, the food was horrid,they just catered for non english, we couldnt even get a decent cup of coffee the machines where always empty, we did complain to our holiday rep, who was coincidentally bulgarian (balkan holidays), she told us that the management said there was a power cut, thats why the machines were,nt working, funny they must have had a power cut for three days on the trot 24/7 [--], they were ok for a couple of days after that,but then went back to being empty again, our rep didnt give a damn, they want our money, that where it stops, we where also told, by first choice who we booked with that the palace had its own private beach, not so, you have to pay 6lv each for sunbeds, 6lv for umbrella, and you also have to pay for your drinks at the beach bar, so dont be fooled, we where also told by first choice, that we could also use everything the other sister hotels which are joined to the palace, the mare and the bay offered, including meals, again we were disappointed because you cant, you can only eat in the hotel that you are booked into, every thing is shared by the other hotels, entertainment pools, the main bar, so if you dont like the food at the palace you are stuck, we went into the mare and the bay not knowing that we couldnt eat there, their meals were 100% better than the palace, as we wre going into the mare one night we got stopped by one of the hotel managers, who told us we couldnt eat there we had to eat in our own hotel, we complained about this as first choice had told we could eat anywhere in the complex, not so we were made to feel inferior and humiliated, you are out in the middle of nowhere, and stuck, the nearest place you can go is old nessebar, which is a 10-15 mins bus ride away or a steady 40 mins walk, but you have to think about getting back, you can never go on the times of the buses,they turn up when they want, all I would say for anyone booking a holiday like this is please look into everything before you book, and dont take it for granted that your travel agent is always right, please be very very careful dont be taken in like we were, go to sunnybeach, half board then you are not stuck, enjoy your holiday!!!!!!!!!!!!!!!!!

  • Stayed: July 2009, travelled as a couple
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1  Thank MINNIE125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2009

first time to Bulgaria, not sure what we were going to get, read the mixed reviews about the Sol Nessebar Palace and was starting to get cold feet.
This was quickly dispelled when we arrived. From check in to porterage, room was a pleasure. Slight downside was we had not booked sea/pool view and we overlooked an old Military camp with old tin huts, not great but certainly improved at night. Again I was not here to spend all my time in a hotel room! All areas I found to be clean and maintained to a high standard. The room was cleaned by Dora, who I wish we could take home with us, every day she made a different theme with the quilts and towels and was always a surprise coming into the room to find it clean and tidy (even round our son's not so good tidying habits!).
The Dining room had charts up indicating busy times which was helpful, though we never struggled at peak times for a table or freshly cooked food, though demand sometimes meant a small time waiting, hey I'm on holiday whats the rush! Food selection was very good, at times too good, felt I needed to try a bit of everything! even fussy eaters were more than happy with the selection. Tables were cleared quickly and reset by busy waiting staff, sometimes a little eager to clear as soon as you had finished but always polite attentive and not too intrusive.
Animation team need a special mention, they were pretty much attuned to the guests in understanding that a lot of people come on holiday to relax, and when and if they are ready will join in attend the activities, they wer all very friendly and were happy to stop and chat and give you the time of day letting you know they were there. A real cheery bunch of good dancers and performers, my Son was so impressed by them he wants to do an animators job when he is older during the summer breaks. Salsa dancing lessons and Bulgarian dancing during the day, keep fit and water aerobics were popular and pitched at the right level for beginners and intermediattes to join in, and basically fun. Snack food available at the pool bar kept you going during the day between meals cooked fresh at the time, chips pizza burgers and others fine once you realised that waist lines were expanding with all the dining room delights were showing! The water park nearby was excellent we had a really good day there, laughed at the sign going in, no food or drink animals or guns hey something different. Old Nessebar was a bus or taxi trip away, good shopping and good restaurents and a really nice ambiance no overly pushy people trying to part with your cash.
All in all we were not sure what to expect, and this was exceeding our expectations we chilled out, son was kept entertained, we ate well, drank well an had a thouraghly good time in a comfortable vhotel with a great atmospere an kind and pleasant staff, thank you!

  • Stayed: July 2009, travelled with family
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3  Thank Tony_Josey_Robbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sol Nessebar Palace

Address: 7B Aurelia Boulevard, Nessebar 8230, Bulgaria
Phone Number:
Region: Bulgaria > Burgas Province > Nessebar
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nessebar
#1 On the Beach Hotel in Nessebar
#1 Luxury Hotel in Nessebar
Price Range: €81 - €460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sol Nessebar Palace 5*
Number of rooms: 333
Official Description (provided by the hotel):
New Management for Sol Nessebar Resort by Sol Hotels as per 2008. Kids pool area and castle refurbished for safety and quality reasons. New and extended food offers and resort entertainment & sports follow Sol Hotels quality standards. Gardens and Park upgraded. Resort Manager for Sol Nessebar Palace,-Mare, - Bay is Mr. Lubo Lipchev. ... more   less 
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Also Known As:
Sol Nessebar Palace Hotel Nessebar
Sol Hotel Nessebar
Sol Melia Nessebar

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