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Reviewed 10 June 2009

I beleive some people just like to moan and are never satisfied and often are out to make a complaint or try to get compensation when its not really deserved, this is my opinion of some of the other reviews i have read in respect of this hotel. If you are expecting a buzzing place this is not for you. If you are expecting a clean, spacious, bright and airy hotel to relax and unwind then this is for you. depends what you want from a holiday!

We arrived at night and after disposing of our luggage in our large bedrooms facing the fantastic pool we were offered the use of the restaurant with a selection of breads, salads, cold meats and cheeses, cereals, yoghurts fruit etc and drinks.

If you so desired you could eat virtually from morning till night and the food was lovely. it should not be expected to have the type of food that some british people are used to bearing in mind this is a bulgarian hotel, in bulgaria, catering for many different people from various countries in the world therefore the food is diverse. Also its worth remembering bulgarian people would be offended to cause harm by scolding with very hot food and as the saying goes when in Rome........

Breakfast included a large variety of foods including freshly made pancakes, cereals, fruits, yoghurts, biscuits, croissants, cakes, continental and cooked breakfasts, fruit juices, cold drinks and hot. The pool bar served chips! pizza, chicken nuggets, meatballs (which were lovely) and many ice creams as well as beers, wines, teas, coffees, cocktials (angels kiss is very nice) and other alcoholic drinks. The lunchtime and dinner menu was very similar consisting of great salads - very fresh, cold meats, cheeses, pasta dishes, hot main courses, a fish dish, a carvery of one either meat or fish; breads, soups, a large variety of cakes,desserts and ice creams along with fresh fruit. beer wine and soft drinks were availble too. In the lobby bar they served drinks and cakes for afternoon tea and from 10pm the animation room bar served drinks and sandwiches (with butter!) usually cheese and meat and biscuits.

My only gripe about our whole stay would be too few bar staff and only very occasional diet / light drinks being available.

The pool area is very clean and tidy with people cleaning and tidying regularly. This also applies throughout the entire hotel from morning to night but it does not impinge on any of your personal space and they are very quiet. you can hire towels for the pool or use your own but not to use the ones from the bathrooms, Which is fair enough.

We had a leaking shower on the first day which was reported and fixed immediately. The bathroom was a great size with walk in shower, corner bath, toilet, sink, hair dryer and towels provided.

The bedroom was large with adjustable aircon, tv with many channels inc some english ones, minifridge to stock youself if you wished ( there is a small supermarket outside the hotel, turn left and opposite the Nessebar Mare's entrance).

The beach was accessed down some metal steps to the right of the kids/ fun pool or down a ramp to the left side of main pool area. the beach was sandy and had some seaweed. and you could even pay to have a massage there in a tented gazebo.

The hotel has a gym and a pay extra spa facility and hairdressers also an indoor pool of a reasonable size and a few small shops to buy souveneirs. You also can access the Nessebar Maresand the Nessebar Bays Hotel bars shops and pool - but to be honest the palace is the better.

Sunny beach can be accessed by taxi from outside the hotel (Not sure of price) but its as easy to get the bus from bus stop past the Nessebar bay on right hand side at a cost of 1lev 20 each(60p) each way. It would be a very long walk to Sunny Beach (approx 2.30 hours+) Its a bit of a dive there with fresh sewerage on the beach and street sellers (fresh cherries and strawberries 27 levs - i think not!) and promotions people attracting you to their bars/ restaurants - cheap as asda price! cheap as chips and all that. Not my cup of tea, But some ok shops try bargaining gets you everywhere.

Also McDonalds and KFC here - very bulgarian!

Old nessebar penninsulla is a nice walk round again try bargaining again. it costs 1 lev each each way to get there on bus from the same bus stop as Sunny Beach as its on the way.

Nothing much else around the hotel so its eat drink and relax. take some playing cards or a good book cos not much to do at night time either. there is a night club next door but didnt go. there are pool tables air hockey and table tennis.

The animation team are good trying to get you to salsa evey lunch time; they also arrange football games, aqua aerobics stretching, darts, chess, quizzes, amongst others. and their signature dance and song is very catchy you find yourself singing along unintentionally!

Relax and enjoy some time away from it all.

  • Stayed: May 2009, travelled with family
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2  Thank trish9626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2009

Hi all

Just got back from this Hotel after two weeks all inclusive from 18th May 2009-2nd June 2009. To be honest we originally booked in at the Nessebar Mare part of the hotel but Thomas Cook(bless em) upgraded us for free to its main hotel the Palace and i am very greatful for it too.
This hotel has a mix of European visitors mainly from France,Belgium,U.K,Germany,Holland,Norway,Sweeden and Bulgaria so after a few days working out who was from where you kinda sat in the areas around the pools in groups of nationalities but still made conversations with our European counterparts anyways.
The Hotel in my opinion is not a 5 star hotel but maybe for Bulgarian standards however don't let this put you off because it is a grand hotel compared to others in Bulgaria. One thing i have learned is that if the locals use the hotel then it must be good as there where many Bulgarian students celebrating their prom holiday in the sister hotels and thats why i reckon we got moved to the main Palace hotel just incase the fruitful 19 year olds got out of hand. We also witnessed a wedding at the Hotel which the staff decorated and also it was the Venue for "THE BEST CHILD MODEL OF THE WORLD" competion complete with national TV cameras,so it must be held as a good hotel in Bulgaria.
All inclusive finished at 23:00 hours which was a little dissapointing midnight would've been better because the evening entertainment show doesn't finish until 22:30 and there isn't a bar in the conference room but it was only 50m away from the lobby bar. The bar staff work tirelessly serving and cleaning the glassware themselves so a little patience is required in the Lobby bar however on the lower floors another bar is availible which only gets busier later on in the night after the entertainment show has finished.In the lower bar there's 3 pool tables a Air Hockey table and a Striker Soccer table all at a cost infact the Pool table works out at £1:50 a game(ouch).
The entertainment group(Animation Team) are fantastic and they are really really good at their job.They would give the Redcoats a good run for their money anyday,Dancers,actors,comedy,sports,child carers you name it they do it and all are genuinely there for you.I mainly took part in the Volleyball,Football and the Park games and there was no pressure when i declined it either. If you have younger kids 3-9 there's plenty of stuff for them in the mini castle area and don't worry i would trust them with my life.
When i first got there the Hotel had only just opened for the season and the Beach was kinda scruffy but after two days in the holiday they had cleaned it up,screened the sand and put sunloungers out(at a price).The restuarant catered for all and if you looked you could find what you liked although i doubt many Brits went for the baby octopuss lol.The cakes all fantastic and made in house and the drinks where all self service apart from the sipirits and Cocktails.Wine and beer was self service-yippeeee.
The rooms cleaned everyday and although it was 5 star hotel there wasn't any Tea and Coffee facilties in the rooms,The decor was satisfactory and hot water at all times and air con when required. English Football was on the TV channels in your room and in the lobby bar area but no big screens.As for the location,it was secluded but not remote Old town was 10 min drive away and Sunny beach about 15 mins drive away.If your wanting a cash machine ther is one in the MARE hotel as i discovered on leaving the hotel having tripped to the old town previously looking for one costing taxi money but hey i got a look around the beautiful old town.
I would go again and the wife's already contemplating going again this year but just for a week.....P>S the food can be cold but if you look there is a microwave knocking around.

worth a visit and there's still loads more i could write regarding the Spa,shops,and reception etc

  • Stayed: May 2009, travelled with family
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2  Thank steven_burns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2009

Having read previous reviews about this hotel, we were not looking forward to our holiday. How surprised we were. The hotel is spotless, the rooms are gorgeous/very comfortable, and the food is really good. The staff are really friendly and the animation team are superb with both children and aults alike.
Complaints have been made about the food on previous reviews but over our 14 day stay, there was always something good to eat and I, in particular, am a fussy eater.
The pools are lovely and well maintained, as are the gardens and the play areas. Cleaners are active all day long around the pool area, as are the pool bar staff. The reception staff were very friendly and most pleasant.
Overall, this was probably one of our best holdays, and we have had some! The only downfall (although it did not really affect us) was the beach. It is only about 10' wide, and the sand is really nice, but the bar area was not ready/looked ramshackle, and did not appear to have any toilet facilities, and with all the steps back up and a good walk to the toilets, could be a problem for little ones or older people. The bay is really nice though.
The location of the hotel is a little out of the way, but all you need is on site. It is only a 5-10 min bus ride away to Nessebar (which is absolutely delightful) and only costs 1 lev (40 odd pence). At the time of our stay, pick pockets were operating on the buses, so if you are going on holiday this year, beware the gypsy girls who would go in your pocket for your wallet, or slash the bottom of your bag hung over your shoulder.
All in all, a fabulous holiday and one which we will have no doubt in repeating.

  • Stayed: May 2009, travelled as a couple
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2  Thank gkjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2008

We had a terribly ugly experience with this hotel. We had a group there (it was a corporate event) and we had a lot of troubles. the rooms were booked by a local travel agency but when we got there we had less rooms than we had paied for. The staff was horrible, unpolite and they did not care about anything. Actually the whole Melia Chain is awfull (even the 5* hotels). We will not use these hotels ever!

  • Stayed: September 2008, travelled on business
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Thank MonaBucharest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2008

Just back from Sol Palace, stayed a week. We knew before we went that this would be a relaxing sun bathing holiday and that was exactly what we got. Room quality was excellent and the Hotel was very very clean. We had no problems with the reception staff, they dealt with us in a friendly and efficient manner. Maintenance problem was sorted within 10 mins. We didn't have to queue very long at the bars.
The restaurant food was ok, but not fantastic. Breakfast could be a bit of a bun fight especially if you left it to the last minute.
The Animation team work very hard but the Hotel obviously doesnt want to spend any money in this area as the evening entertainment was pretty naff. They work hard for the kids though and the kiddies pool is shaped like a castle with slides etc. The volleyball court is not good quality, playing surface is gravel. Tennis courts always looked full. Pool is lovely although pretty cold. The sea was warmer and beach had a lifeguard although the sea seemed safe and calm.Nothing much outside the hotel and you felt a little isolated, especially in the evenings

Stayed: August 2008
4  Thank ParkViewExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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