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4 - 9 of 649 reviews
Reviewed 31 May 2018 via mobile

A cancelled flight left me in this hotel for a day. I'm not likely to willingly go back. Bad neighborhood, poor service levels. What's the point. The rooms were ok, but somewhat tacky in decoration...

Date of stay: May 2018
Trip type: Travelled solo
Thank R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vendas G, Gerente at Monaco Convention & Hotel, responded to this reviewResponded 12 June 2018

Dear Mr. RR,
Your time dedicated to us motivates us greatly to increasingly seek to improve the art of hospitality.
Sorry have not met your expectations and apologize for the failures in their stay, we know how much training, monitoring and development of our employees is necessary and important.
His comments were passed on to the teams to share and reflect on the experience you experienced during your stay.
Thus we value the opinions and feedback from our customers indicating their impressions about your stay and how we can improve. This helps us to offer a superior experience both for you and other guests in the future.
We look forward to welcoming you soon to undo the bad impression.
Sincerely,
Mônaco Convention & Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

LATAM cancelled a flight and I needed to find a sleepover in São Paulo. The airline recommended this hotel. Room was adequate though the single bed was a bit unusual for my 2 metre length! Had a late dinner and my choice was not available. Caesar Salad was ok. Breakfast buffet had a reasonable variety from scrambled eggs to fruit, toast and pastries. I would not rush back though ok as a sleepover.

Date of stay: March 2018
Trip type: Travelled on business
Thank aquarianmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vendas G, Gerente geral at Monaco Convention & Hotel, responded to this reviewResponded 6 April 2018

For us it is an honor to receive your comments and compliments about your stay in our Hotel.

We carry out our business with commitment and transparency, so your comments are very important for the improvement of the services and products we offer.
His dedicated time motivates us enormously to increasingly seek to improve the art of hospitality.
We are sorry, we have not fulfilled your expectations and we apologize for the failures in your stay, we know how much training, monitoring and development of four employees is necessary and important.
Therefore, we value the opinions and comments of our clients that indicate
your impressions about your stay and how we can improve.
This helps us offer a superior experience for you and for other missions in the future.

Sincerely,
Monaco Convention & Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

A very poor place which is not worth the money spent.
Room service was long and food quality disgusting ...
Reception does the minimum and service personal speaks merely English ...
Conclusion this place works mostly due to low prices accessible for locals.

Date of stay: May 2017
Trip type: Travelled on business
Thank David_F1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2017

The restaurant was surprisingly very good, given my experience with the very poor hotel infrastructure. It goes back to what I wrote in my hotel review. - physical hotel property, leaves a ton do be desired (not good). The people and the actual food were great.

Room tip: The restaurant and friendly staff helped to make up for the shock of the poor hotel property
Date of stay: April 2017
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank see_all_world
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2017 via mobile

We got this hotel last minute through a Hotel Advisor at Guarulhos Airport!!! Although it meant to be a four stars place, I am afraid this hotel is more like a two stars accommodation only!!! There are lots of small faults and unfortunately the hotel's pictures shown online do not match with the real state of this establishment!!! Perhaps it is in need of a good renovation works or make the room rates a little bit more affordable!!! Most appreciated!!!

Date of stay: February 2017
Trip type: Travelled on business
Thank mr_rubenschmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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