If you have any issues or you about to die as long as the room is pay they don't care even if about to die. They not help or call the emergency. I do not recommend this place at all. You never know what can happen and it's really important to have people who can support you when you need it

Really really REALLY BAD EXPERIENCE with this hotel, especially the staff who clearly consider you more like a CREDIT CARD than a human. Know that if you have any problems at all, the staff AND the manager will sit quietly behind his desk, your problems (and your health) are none of their business.
The staff is disobliging and haughty, the services are not at all up to what this hotel claims. A word of advice: there are a thousand times better places in Rio! Foreigners, Brazilians, GET OUT! Your life depends on it.

This is the worse hotel you could ever think of staying in! The service is poor. The worse thing is, I stayed there with my friends, one day one of us got sick, she was feeling weak and couldn't see or hear anymore. When we tried to alert the receptionists about what was going on, they ignored us, they didn't care whether someone is dying or not. All they care about is money. Can you imagine that they gave us a random ambulance number to call and we waited for almost an hour the ambulance never came, and none of the receptionists bothered to come and see what is going on. We ended up calling an uber to bring our friend to the hospital.

I AM WRITING THIS REVIEW TO LET EVERYONE KNOW THAT THIS HOTEL IS HORRIBLE. IF YOU STAY HERE AND BY ANY MISFORTUNE YOU GET SICK, THEY WILL LET YOU DIE. THEY DON'T CARE ABOUT THEIR CUSTOMERS ALL THEY WANT IS YOU MONEY TO FEED THEIR GREEDY MOUTH.