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10 - 15 of 817 reviews
Reviewed 9 February 2020

Busy,busy,busy hotel. Be aware you have to wait at the reception anytime for a longer period of time, bring some more time for the breakfast buffet because you do not find a free table or silverware;-) especially after 8.30am,maintenance is kind of poor e.g. a lot of lights didn't work on the way to the room so dark corridor walk :-(
Stuff really tries to show it's best but it's like a overtourism thing...?
Price unbeatable
For business travellers I would recommend to consider the reviews

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank CaminoTraveller
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 January 2020

Stayed here for one night.
It was busy and we arrived before the check-in time, so we got to leave our bags in the luggage storage (bellman was helpful and friendly!).

When we returned later and saw the room, we noticed dirty and stained sheets and moldy AC. We went to the reception and got a new sheets and pillow cases. When we came back to the room we noticed that most of them were dirty as well.

We went to the reception and were told that there was no other room available and that there was no other sheets and pillows available.

In the morning there was a long queue for the breakfast, but in the end we got in and got to eat. Super busy, missing items and limited places to sit. But it seemed like everyone got to eat in the end, even if it went past the closing time for the buffet.

After the stay we sent an email, but got no response. The email is pasted below.

Very disappointed. Would not stay there again.

"Dear Sir / Madam,

I would like to inform you about the disappointing and disgusting experience we had at your hotel when we visited earlier this month (5th - 6th of October).

When we arrived right before 14, we were told we could not check in, but that we should pay for the room to guarantee the room. This was ok, however, the problems later would have been solved if the receptionist had allowed us to check in a few minutes early.

When we arrived back, we were given a room as promised. The problems started when we arrived in the room. The sheets were dirty and stained, the room smelled, the air condition was full of dirt/mold, and the shower was growing mold.

When we contacted the reception to at least get clean sheets (sheets, towels and pillow covers) we were told that we had to go down to get it. When we got it we were told that they only had sheets available at the reception. The rest were locked in a room that it was not possible to access. When asked if we could get a different room, we were laughed at and told that all rooms are full every single night. Finally we were told that all of this was our problem because we were arriving late.

To top it off, one of the sheets that we got from the reception was even worse than the ones in the room.

In the end we had to use the least stained sheets, and share one almost clean pillow.

The combination of the unclean sheets and the attitude of the staff is thoroughly disappointing and unacceptable for a hotel with marketing such as yours.

When checking out we did not have time to bring it up because of the long time it took to get to check out and that we had to catch our transport. However, I would like to offer you the chance to respond before I post my reviews online."

Room tip: pick another hotel. Or at least check the room you get thoroughly right after check in
Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank sngmd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 December 2019 via mobile

This hotel do not offer the kind of services you can expect from a 4 stars hotel. Always over busy at the reception, you have to wait minimum 15min to ask any question, you can not find someone speaking english, credit card terminal do not work, ATM in the lobby do not work, we had to walk 15min to get cash and they do not have change for bresilian R$... never an apology or a smile.
The first room they gave us was not done (still all the garbage from previous occupant, towel on the ground, bed not done...) back to the lobby, still no apology. The second room they gave us : the AC is dripping, the sheets and towels are dirty, half of the lights are out of service... but we were so exausted after waiting 1 entire hour with payment and room issues that we decided to not say anything, stay in that room and sleep in our sleeping bags...
The only advantage of this hotel is the great location in Lapa, near restaurants and bars, not far from the metro station. But do not expect a 4 stars service, only a 1 or 2 stars max, and be patient !

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank Marion A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 December 2019 via mobile

The hotel is clean and modern and quite inexpensive.
Room and bathroom were nice and clean and i had no issues staying here at all.
Staff are friendly.
Breakfast is included in the price i payed and was pretty decent.
I would stay here again.

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank A_J_B_92PRT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 November 2019 via mobile

Property is located at downtown Rio, a not so good looking neighborhood.
Hotel staff are arrogant and unfriendly, I had an issue with my shower and requested a new room and I was told that they would not change rooms only because I didn’t like the water temperature (cold water). Font desk clerk exact words were: I will not change rooms just because you find your water temperature inadequate.
This was rude and unprofessional.
Earlier that day I called front desk (ext 100) at least 10 times and they just won’t pick up the phone. I also tried calling the landline and no luck there either.
Towels that a supposed to be white ant GREY and full of stains.
It seems like that they don’t wash them properly.
I am sorry for choosing this hotel. I do not recommend it to anyone.

Date of stay: November 2019
Trip type: Travelled on business
Thank ALEX DJ E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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