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Reviewed 17 August 2021 via mobile

Enjoy the view. Very Nice staff members, specially Mrs Michelle and Mariana ;)
Very Nice room with an awesome view.
We could enjoy each corner of the hotel. The swimming pool has also a great view of Rio de Janeiro.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank PacaRio
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Equipe Guest ProdigySDU, Outro at Prodigy Santos Dumont, responded to this reviewResponded 22 August 2021
Google Translation

Prezado Hospede,
Nós do Prodigy Hotel Santos Dumont não poderíamos estar mais satisfeitos por nos permitir ter um positivo impacto na sua hospedagem. Agradecemos por escolher nossa propriedade e por compartilhar seu feedback aqui no Trip Advisor!

Atenciosamente,
Equipe Prodigy Santos Dumont

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021 via mobile

Nice and convenient location but…. The front desk staff were less than helpful. We had to ask how to get to our room and not only did no-one help us with our luggage there were no luggage carts. The windows in our room were filthy, and for a higher end hotel the tv was not a smart tv. The bedsheets were too small for the bed and we could see the mattress. It only had one thin topsheet and no bedcover or quilt was available. I think the close proximity to the airport is what saves them. Spend your money on an Uber and find a nicer hotel nearby that will give you better service.

The breakfast staff were a welcome contrast to the front desk staff. Very friendly and helpful.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Stay292738
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Equipe Guest ProdigySDU, Outro at Prodigy Santos Dumont, responded to this reviewResponded 7 August 2021

Our main objective is to seek excellence in services for the satisfaction of our guests and we regret that we did not meet all your expectations
We will take your notes further to
that we can always improve our services and structure.
We hope to see you again in a future stay and we are at your complete disposal.
Graciously,
Prodigy Hotel Santos Dumont team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2021 via mobile

Hotel is old but is good, excellent location, good restaurant, don’t remember the name but has the best meat! all good apart from the case that our room smelled like someone had been smoking there since the 80s. We asked the maid to spray some good smell but didn’t help..

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank pauloa715
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Equipe Guest ProdigySDU, Outro at Prodigy Santos Dumont, responded to this reviewResponded 27 June 2021
Google Translation

Prezado Hospede,

Agradecemos o tempo dedicado em compartilhar a sua experiência conosco.
Ficamos felizes em saber que tenha gostado da nossa estrutura e da atenção da equipe!
Em relação ao odor de cigarro no apartamento,reforçaremos essa questão com todas as equipes envolvidas e intensificaremos essa limpeza nesses casos de violação das regras,pos nosso é 100% não fumante, para evitar quaisquer tipos de resquícios.

Esperamos ter a oportunidade de recebê-la novamente para revertermos as suas impressões!

Atenciosamente,
Equipe Prodigy Santos Dumont

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020

Amazing hotel with great roof top view brilhante service at #orla21 , friendly and professional staff , I really appreciate the hospitality of their staffs, I definitely recommend this hotel and you can not miss the #orla21 ⭐️⭐️⭐️⭐️⭐️

Date of stay: December 2020
Trip type: Travelled on business
Thank 607mauricioo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Equipe Guest ProdigySDU, Outro at Prodigy Santos Dumont, responded to this reviewResponded 29 December 2020

Good evening!
Our greatest joy is to make our guests' stay astonishing, and to be able to help them discover something new. Prodigy Santos Dumont is synonymous with being differentiated. We are very happy that you felt that way, and we hope that you marveled at something new.

We hope you will return to the hotel soon,

To the next,

Prodigy Santos Dumont team.

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Reviewed 15 October 2020 via mobile

The guy at the reception Elvis offered us exceptional attendance. The hotel is great overall and is woth the $$. Will be back there soon. And Veloso was very comprehensive during breakfast time he is a very great guy.

Date of stay: October 2020
Trip type: Travelled with family
Thank larisk2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Equipe Guest ProdigySDU, Outro at Prodigy Santos Dumont, responded to this reviewResponded 17 October 2020

Good afternoon!
Dear customer,
We appreciate your time sharing your comments regarding your last visit. We are very happy that we loved your experience with us! For excellence in services for our guests is really one of the pillars of our hotel!
We hope to be able to welcome you again soon for another GJP experience.

Best regards,
Prodigy Santos Dumont team.

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