I recently moved from Washington D.C. to São Paulo for my job and spent this last weekend in Rio while attending business meetings. My company's travel department booked me at the Golden Tulip and I was pleasantly surprised with how convenient the location was to all the beach action and beauty that is Rio de Janeiro.
After a very pleasant stay, I checke d out and returned to São Paulo and realized that I had forgotten one of my suite coats in the room. Thinking that it was lost forever, I called the front desk and inquired if they had found it. The front staff was very cordial and put me in contact with Sylvia, the head of housekeeping. Sylvia immediately took all my information and tracked down the room I was in, the person on her staff that serviced the room, and my suit jacket. After locating my jacket, she went out of her way to return the jacket to me in São Paulo. Her attention to customer service is remarkable and I would like to recommend the housekeeping staff as being a truly professional bunch. If you stay here, the staff will go out of their way to make your stay as pleasurable as possible.More
- Free Wifi
- Breakfast included