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All reviews private beach leblon beach tennis courts bene restaurant dry martini the club lounge spg status casa da direct beach access pool area corner suite guest services nice property great pool the upper floors top floor ocean front
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Reviewed 15 August 2016

With 272 hotels in Rio, the traveler has no shortage of options. For this traveler, however, I always stay at the Sheraton Grand Rio Hotel & Resort, which is in a great location between Barra da Tijuca and Ipanema Beach. It is a little secluded from the hustle & bustle of the beach area, although it has some excellent views of the ocean.

Typically, when flying in from the United States, you arrive early in the morning. That means when arriving at the hotel, your room might not be yet available because of the hour. For those that are members of the Starwood Preferred Guest program, that gives you a better opportunity to check-in early.

This is an older property, but nicely maintained. It is also a busy hotel with aircrews, business people, tourists and travelers. They have a very large swimming pool, which is a nice way to spend a weekend, should one have a layover. There is also beach access.

The size of the rooms varies. The standard rooms are not that large, but the deluxe rooms can be quite nice, especially if they offer an ocean view. One of my favorite amenities of the hotel is their Sheraton Club Lounge. They serve a very nice complimentary breakfast in the morning and when I return later in the day, I am back for complimentary cocktails and Hor d’oeuvre’s between 6 p.m. to 8.pm, and then it is off to discover a great dinner somewhere in the area. The hotel concierge is very helpful in recommending and reserving restaurant tables.

This is a very nice hotel with friendly and professional service.

  • Stayed: December 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel S, Quality Manager at Sheraton Grand Rio Hotel & Resort, responded to this reviewResponded 16 August 2016

Dear Robert V,

Thank you for your review and for having our hotel as preferred destination in Rio. Also, we highly appreciate your loyalty as a frequent Starwood traveler.

We are happy to have your words and opinion about our staff and facilities, especially your feedback about our Sheraton Club. It is great to know that our Club services helped us to exceed your expectations and maintain your loyalty.

Do not hesitate letting us know, on your future stays, in case you have any special request or need any extra assistance. We are entirely at your disposal.

Once again, thank you for your preference and wish you a lovely weekend!

Cordially yours,
Isabel Soares dos Santos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2016 via mobile

They should change the loud music by the pool. Once you get to Rio all you wanna hear is a nice bossa nova or an slow mood music and in this hotel there's always a loud Brazilian north style loud music by the pool, a big contrast with the amazing view and location for the hotel. Not classy at all, makes it look like a cheap family hotel and not an stylish resort as it is.

Stayed: July 2016, travelled on business
Thank Leonardo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel S, Quality Manager at Sheraton Grand Rio Hotel & Resort, responded to this reviewResponded 16 August 2016

Dear Leonardo K,

Thank you so much for choosing our hotel and for taking your time to share your opinion.

I am so sorry that you were not pleased by the music playlist at the leisure area. We´ll certainly take it into consideration for future options, once provide you with an enjoyable experience is our main goal.

Please, do not hesitate letting us know when you have a new reservation with us. We´ll be happy to welcome you again and show you the improvements implemented.

Once again, thank you for your preference and we remain entirely at your disposal.

Cordially yours,
Isabel Soares dos Santos

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Reviewed 8 August 2016 via mobile

Incredible location and the same high standard of service and facilities we know and love. Located right on the beach with a lovely pool and heaps of car parking in a huge underground building. The staff are all pleasant and willing. Highly recommended.

Stayed: August 2016, travelled with family
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel S, Manager at Sheraton Grand Rio Hotel & Resort, responded to this reviewResponded 12 August 2016

Dear David T,

Thank you so much for your review and for choosing to stay with us!

We are extremely happy with your feedback!
We are looking forward to welcome you back in a near future and we remain entirely at your disposal for any special request or assistance you may need!

Have lovely weekend!

Cordially yours,
Isabel Soares dos Santos

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Reviewed 6 August 2016 via mobile

What a wonderful place to stay for 8 days or more. Superb condition with friendly staff. Main employees speak English but room attendants very little. Far enough out of Rio to be away from crowds but close enough to walk. Amassing pool overlooks beach for two styles of swimming.

Stayed: August 2016, travelled with family
1  Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel S, Quality Manager at Sheraton Grand Rio Hotel & Resort, responded to this reviewResponded 12 August 2016

Dear Peter T,

Thank you for choosing the Sheraton Grand Rio and taking your time to review our hotel.

We are truly happy with your words and to realize that we exceeded your expectations!

Let us know when your future plans bring you back here and we will take a special attention with your reservation.

Thank you, once again, for your preference and we are looking forward to welcome you back!

Cordially yours,
Isabel Soares dos Santos

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Reviewed 5 August 2016

The grounds at this hotel are spectacular and of a very high standard the views are pretty good too, our room looked back along the beach to Copocabana. There was a choice of pools all well serviced with seating, shade umbrellas and drink waiters plus a selection of places to eat within the hotel grounds. Breakfast and dinner were of an excellent quality.

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank doddx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel S, Quality Manager at Sheraton Grand Rio Hotel & Resort, responded to this reviewResponded 12 August 2016

Dear doddx4,

Thank you so much for this lovely review! We are truly grateful and happy with your words. That means a lot for us to know that you enjoyed your stay and we exceeded your expectations.

We are looking forward to welcome you back and please let us know if you have any special requests on your future stays.

Have a lovely weekend!

Cordially yours
Isabel Soares dos Santos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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