This was our 7th visit and everything was up to the usual high standard you expect from this hotel. All staff are so welcoming and friendly. The pool water temperature was lovely and warm and yet refreshing. Room was lovely and they left a delicious chocolate cake for my partner’s birthday. My only criticism was the sauna and steam rooms were closed…we have stayed at a few hotels in the last months in Europe and they were all open. More
Hilton
Taking safety measures
Booking.comBooking.com
Service need to be improved. If the hotel wants to be considered luxury needs to train better the team. Also the water of the bath tube is not clean. Its for sure because the hotel is old and tubes are old too
Dear vit0rs0uza,
Many thanks for your visit and contribution to this forum.
We love to hear from our guests and I really regret reading about your perception. Training and development of our people is one of the key pillars of our hotel and one of the areas we invest in on a daily basis. Your comments will make us reinforce even further our training actions. All the structure of the hotel is constantly maintained and renovated. Will check if any additional procedures must be in place to improve the quality of the water.
With best regards.
ULISSES MARREIROS
GENERAL MANAGER
We really enjoyed our stay at the Copacabana Palace. We had a serious service issue upon check-in ( hence 4 stars) but after involving our travel agent and the GM, we felt that it was satisfactorily addressed. The location is fantastic as we were able to walk or bike all over the city with the beach right across the street. Belmond even provided beach loungers for guests on Copacabana beach.
Our favorite part of the hotel was the pool. It’s a great party on the weekends and very relaxed during the week. The temperature was perfect and our kids loved it! The service throughout the hotel was excellent and we really enjoyed ourselves here.
Dear Traveler227,
We really appreciate the many compliments and highlights of your recent stay with us.
We could see that he was impressed with our swimming pool and, among the examples cited, youmentioned the bike ride that enhanced his experience even more.
And regarding the situation, although it has been resolved, I would like to take this opportunity to reiterate our sincere apologies.
Once again thank you very much for the recognition and preference and I hope you always come back.
With best regards,
ULISSES MARREIROS
GENERAL MANAGER
Super attentive staff in a fantastic atmosphere. we had a memorable New Year's vacation in Rio de Janeiro that exceeded our expectations. The Manager of the Hotel and Staff did everything they could to make your stay unforgettable.
Dear familia_do_porto,
I would like, on behalf of our entire team, to convey my gratitude for your amazing and sincere feedback.
Our commitment is really to constantly provide an unforgettable experience and the New Year's Eve was very special for all of us to have this opportunity.
Thank you very much again and I hope you to come back soon!
Yours sincerely,
ULISSES MARREIROS
GENERAL MANAGER.
Great trip to brazil! Copacabana made it a 10 out 10. restaurants were amazing. Overall vibe was great! NYE party lived up to the reputation. Only request was that the couch in the suite was a pull out. Would of liked more options for family of four. other than that, staff, food, drinks, value were top notch.
Dear rbrown2022,
Thank you very much for your amazing feedback. I coud notice the hightlights to our service, cuisine and drinks. And regarding your two observations, I will follow up to the respective managements.
Happy new year!
Yours sincerely,
ULISSES MARREIROS
GENERAL MANAGER
Our stay began not so nice as we expected to be attended faster than it was... Mrs Amanda dealt with the issue professionally and kindly that's why we want to thank her. SPA is amazing. Pergola restaurant has variety and excellent options for lunch and snacks. Breakfast is wonderful. Congrats
Dear Sergio H,
Firltly thank you very much for your feedback. I take the opportunity to express my apologies for any inconvenience. I will requested to be verified.
And I truly appreciated the compliments addressed to a member of our concierge, the SPA and Pergula Restaurant.
Best wishes and happy new year!
ULISSES MARREIROS
GENERAL MANAGER
