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Copacabana Suites by Atlantica
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Reviews (966)
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2 - 7 of 966 reviews
Reviewed 30 January 2018

We arrived to a dirty room: hair all over the bathroom floor/sink/walls. The safe was broken/tampered with. Staff speaks no English. Very thin walls, from 8th floor you hear everything in other rooms and street noise.

  • Stayed: January 2018, travelled with friends
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Review collected in partnership with this hotel
Thank Hanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2018

It is necessary to renew the water boilers and the air conditioners and pay more attention to the cleanliness of the rooms - the staff is very kind anyway and always provided great availability for every request

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Nicolaitalymilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

Rooms are very old and shower doesn't work very well.
The feeling staying there is that the room wasn't cleaned in a while. The curtains super old and almost falling.
I had the itches in the room
If it wasn't the company paying, would choose this hotel and don't recommend to anyone.

Stayed: November 2017, travelled on business
Thank Juliana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copacabana S, General Manager at Copacabana Suites by Atlantica, responded to this reviewResponded 9 December 2017

Hello, Juliana!

First of all we would like to thank you for taking time to give us your valued opinion.

We are really sorry that your experience at Copacabana Suites was not 100% satisfactory. We would like to express our sincerely apologize for the incident that happened and as the Hosting Supervisor of the hotel I would like to take responsible for it. I already toke the necessary procedures with our Maintenance Manager to make sure that this kind of situation won’t happen again.

We want to offer our guests the best of our services and I hope to be able to express, In the name of the Copacabana Suites Team, once again our sincerely apologize. I know that is not possible to come back on time, but I would like to ask you for an opportunity to surpass your expectations on your next visit to Rio de Janeiro. Anything you need, do not hesitate to contact me, it is going to be a huge pleasure to receive you again as our guest.

Sincerely,

Tiago Barbosa
General Management
Copacabana Suites Interim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2017

The property is located close to Copacabana Beach and metro station. There are a lot of restaurants and stores around. Our apartment was big and clean. There was a fridge and microwave in the kitchen. The staff was friendly and helpful. Breakfast was delicious.
There should have be some cups, glasses, plates and flatware. It would be good to have a coffee maker or at least a cattle. They should fix the shower since it was leaking through the shower door.

  • Stayed: May 2017, travelled as a couple
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Thank Megi68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2016

We stayed here for 4 days. Staff was super friendly and helpful with any questions we had about the area. Rooms were very spacious which was awesome! Internet kept cutting out which was annoying. Located near grocery stores and the beach which is also great!

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
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    • Rooms
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Review collected in partnership with this hotel
Thank kcarr629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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