I stayed in this hotel for two nights, and the hotel was selected by the organisation that I visited. Upon arrival and check-in, I was given the key card to a room on the 5th floor. When I arrived there with my luggage, the door of the room was wide open, a ladder leaned against the wall, the fridge had been pulled out of its normal position -- clearly there was maintenance work underway in the room. I returned to the reception, where the news seemed to cause surprise. After a bit of phoning around, they gave me another room on the 10th floor.
The morning after my first night, I had some time to catch up with homework (the wifi in the hotel works reliably and at decent speed), and so I stayed in the room the whole morning. This appears to have irked someone, possibly the housekeeping staff. When I returned from a somewhat late breakfast, I noticed that the "do not disturb/please make the room" sign had changed from "do not disturb" to "please make the room". But I was not entirely sure if I had not put it the wrong way round when closing the door. Then, on two occasions maybe 90 minutes apart, the phone rang and when I picked it up and said "hello", the person at the other end hung up. Finally, the door opened, and a cleaner came in. When I indicated I was surprised, she pointed to the sign which was in the position "please make the room" again. This time I was sure someone had turned the sign. I don't know whether it was the housekeeping staff or another guest who turned the sign, and I don't know whether the phone calls came from the housekeepers who wanted to check whether someone was in the room. In any case, I would not want to wish the experience on anyone who needs to get work done in their room.
Conclusion: this is not the hotel for business visitors, or perhaps for any visitors.
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- Also Known As:
- Arcos Rio Palace Hotel Rio De Janeiro, Brazil