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PortoBay Buzios
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Reviews (733)
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Reviewed 2 October 2012

It seems a shame to give this hotel 3 stars because the staff are so nice and helpful, however I feel that in reality the hotel was not as good as it should be and considered even 2 stars.

The good points:
The staff: All super friendly and outgoing, trying to help in every way possible.
Breakfast: Don't expect an American breakfast (you're in Brasil) but do expect fresh bread, fruits, eggs, pastries and coffee in a great relaxed environment.

The bad points:
The staff: But not really, more a lack thereof, the hotel clearly seems to be lacking staff.
Location: There was building work going on opposite the entrance, a private residence so sure to not take long but not a pleasant first impression.
It is also fairly noisy, which surprised us being further up the hill but the main road was pretty close by. Certainly better than being in town I'm sure.
Maintenance: Our hot water in our shower kept stopping (not as in go cold, just stop), the shower head was so clogged with calcium it barely worked, the handle on the balcony door fell off, greasy fingerprints on bathroom vanity which would take a fight to open or close and kitchen curtain rail balanced on each other so wouldn't dare touch them. Saying that, the rest of the hotel was clean and seemed in great shape.

Would I stay here again? I doubt it, there are so many great places bay-side that I felt were a better location and probably in better shape. I will however return to Porto Bay Rio (see other review)

Room Tip: 1001 offer a bus service to and from Rio. Extremely comfortable and surprisingly pleasant experience. Way cheaper than the cabs or car services offered by Porto Bay.
  • Stayed: September 2012, travelled as a couple
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1  Thank mycaptainchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luciana M, Gerente at PortoBay Buzios, responded to this reviewResponded 23 October 2012

Dear Mr. Chris,
Thank you very much for your coments regarding our Hotel Porto Bay Búzios.
We are glad to know that you enjoyed our breakfast and to receive your positive feed back in relation to our staff . We always do our best to offer an unique service and making each stay the best experience to our guests.
I appologise for the incovenience regarding some maintenance issues.
We hope we can see you soon so that you can get a different prespective!
Best regards,
Inês Menano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2012

We got the royal suite and the rooms were very spacious and comfortable. We spent one week at this hotel and it was a truly great relaxing place. This was also the first time we experienced this brand (Porto Bay, a Portuguese hotel chain).
We had one unfortunate experience with the housekeeping service but the hotel made an effort to minimize the situation and made a solution that we found acceptable.
We will definitely stay there again once we are in Buzios as it was very convenient, a good value for the price paid, and very private.
We stayed in suite 01 and 07 and we found suite 01 to be nicer and had a beautiful view. The breakfast was typical Brazilian fare, the fruits were excellent and there was a full supply each morning, no hot food however due to the size of the hotel breakfast is very private as you dine by the pool in a beautiful tropic setting.

  • Stayed: June 2012, travelled as a couple
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5  Thank R_H-Bonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luciana M, Gerente at PortoBay Buzios, responded to this reviewResponded 21 August 2012

Dear Mr. Ricardo,
Thank you very much for your comments regarding Porto Bay Búzios.
We are very glad to know you have enjoyed your stay with us and that we were able to minimize your unfortunate experience.
It would be a pleasure for us to have you here once again.
See you soon!
Best regards,
Inês Menano

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Reviewed 11 July 2012

A short walk to town, but a longer one to the beach.
Very quiet but nice place, nice pool. Good food etc.
Not overly helpful service.

  • Stayed: June 2012
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3  Thank Girlbrunno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luciana M, Gerente at PortoBay Buzios, responded to this reviewResponded 17 July 2012

Dear Mr. Brunno,
Thank you very much for your comment regarding Porto Bay Búzios.
We are very glad to know that you enjoyed our facilities and service.
We hope we were able to create good memories from your vacations spent in Búzios.
See you soon!
Kind regards,
Inês Menano

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Reviewed 29 May 2012

Travelled here as part of our honeymoon.

Was a little apprehensive on the outside of the place, the hotel website certainly makes it look a lot more luxurious that it is. Nevertheless, the hotel was very welcoming, the lobby was lovely, and the pool was quite nice.

The room was clean, tidy with a nice large balcony - perfect for wine and cards in the evening on the balcony. Maid service came in once a day to clean. Make sure they tell you how to use the coffee machine in the room, as we managed to have 2 broken coffee machines.

The location was good, it was just away from all the noise, a little far to walk though but taxi's very cheap and the hotel had no trouble booking them for us. The area is fantastic, with bars, shops and amazing restaurants just a short taxi drive away.

Service was quick for drinks and anything we needed, but the lack of hotel dining was a total shame, as we are massive foodies. However the breakfast option was good.

  • Stayed: December 2011, travelled as a couple
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3  Thank ellyclarke1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luciana M, Gerente at PortoBay Buzios, responded to this reviewResponded 19 June 2012

Dear Mr. Clarke,
Thank you very much for your comments in relation to your stay at Hotel Porto Bay Búzios.
We are delighted to know that you enjoyed our facilities and services. It was a honor for us to be able to provide you good memories of such special occasion.
We all hope to have the pleasure of welcoming you again very soon!
Best regards,
Inês Menano.

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Reviewed 11 May 2012

We stayed in the Hotel for 4 nights starting Feb 10th 2012. We were pleasantly surprised with the excellent level of service provided by the reception staff at all times, day and night. They were always very helpful in terms of giving us advice on where and how to go and went out of their way to answer our queries. In the morning shift there was Alexandre Baroni and in the night shift there was another very helpful lady but I can't recall her name. Our room was very spacious and with a marvellous view (Royal suite) and was exactly like the pictures they have of it on their website. The location of the hotel was also excellent. For lazy people like us, it was a 2 minute drive to the city centre, but for the more active people it is less than a 10 min walk, so you can enjoy the peace and quiet of the area where the hotel is located but be in the bustling downtown area in just a few minutes drive or walk. I would definitely recommend the hotel for any couple planning to stay in Buzious.

  • Stayed: February 2012, travelled as a couple
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3  Thank ShamelAbaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PortobayRI, Gerente de recepção at PortoBay Buzios, responded to this reviewResponded 4 April 2013

Dear Guest,

It is a pleasure to hear that you were satisfied with our frontdesk service that's always trying our best to assist all the guests with their doubts and their needs. It is encouraging as our guest’s satisfaction is our primary concern.
We all hope to have the pleasure of welcoming you again very soon!

Warm Regards from Búzios!

Porto Bay Hotels & Resorts

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