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Reviewed 16 August 2020 via mobile

Newer hotel with pleasant accommodations. Staff was attentive and polite, friendly. Room was immaculate. Stayed in Business Executive Suite on 22 floor. Area has many restaurants, a small mall, and atop the medical center building floor 40 is the Roof Top Gra Restaurant. Expensive by Brazilian standards, affordable by American standards. Enjoyed the stay and would reccomend.

Date of stay: August 2020
Trip type: Travelled as a couple
2  Thank martys987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariane Singolane, Guest Services / Front Office at Clarion Goiania Orion, responded to this reviewResponded 8 January 2021
Google Translation

Prezado, Martys987

Muito obrigado pelo seu review, com riqueza de detalhes. Fico muito feliz que tenha gostado do nosso hotel. Nosso esforço diário busca a satisfação de nossos hóspedes e seus comentários nos motivam ainda mais.

Estamos ansiosos para o seu retorno!

Cordialmente,

Geraldo Zarpelon
equipe de Recepção

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2019

i was there for a business trip, thankfully i wasnt there long. the beds were hard and uncomfortable, the breakfast was limited and didnt taste good. water was either super cold or super hot. and weak flow

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Desmondlmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGoiania, Sênior de recepção at Clarion Goiania Orion, responded to this reviewResponded 11 November 2019
Google Translation

Prezado Sr. Desmondlmt,

Agradecemos o seu sincero feedback, que é extremamente importante para nós.

Primamos por proporcionar aos nossos Hóspedes o mais alto padrão de serviços, desta forma, agradeço pela sua preocupação em nos reportar a sua experiência. Acredito que ter este contato com nossos hóspedes é a melhor maneira, de conhecer nossos pontos fortes e fracos e assim poder aprimorar nossos serviços e instalações visando sempre a excelência em nosso atendimento.

Peço desculpas por nossa cama não ter lhe agradado e espero que tenhamos uma próxima oportunidade para lhe proporcionar uma melhor experiência e também para conhecer e desfrutar de nossas acomodações e serviços!

Esperamos recebe-lo novamente em breve em nosso hotel.

Cordialmente,

Paiva - Sênior de recepção

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Reviewed 8 October 2019

This hotel is located in the tallest building in town. While the facility itself looks good and is conveniently located right beside a mall, customer service needs urgent help. The check in process is slow (and they need extra staff there!!!!) as it takes an eternity to get checked in. The AC in the room did not work well, but since it was a short stay I didn’t bother to change rooms. Other co-workers who were in the same hotel complained about the same thing. Breakfast was good.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Cannuck1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGoiania, Sênior de recepção at Clarion Goiania Orion, responded to this reviewResponded 14 October 2019

Dear Sir Cannuck1964,

Thank you so much for sharing about your stay at Clarion Goiania Orion.

All your comments have been very important to us and will help us improve our services. I apologize for the discomfort regarding AC in the room and check-in service during your stay. I wish I could know more details about the arrest. If you don't mind, please contact me at recepcao.clmc@atlanticahotels.com.br.

We look forward to seeing you soon so that we can undo this impression and give you a great experience.

Sincerely,

Paiva - Senior Reception

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Reviewed 24 July 2019

We stayed in this hotel during a family reunion in Goiania and were very satisfied with the quality of the rooms and the food, which was exceptional during breakfast. The staff is professional and attentive and the the service is great. Recommend it!

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Tami D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGoiania, Sênior de recepção at Clarion Goiania Orion, responded to this reviewResponded 1 August 2019


Hello,

Thank you for your review of Hotel Clarion Goiânia Orion.

It was a pleasure to welcome you and your family and it is very gratifying to have such a positive return on our services and care .

Hope to see you again soon.

Sincerely,

Paiva - Senior Reception

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Reviewed 22 June 2019

I love staying with you guys. I think you have the best hotel in town. We had a little problem but were help quick and super kind. Professional staff and super sweet. Very thoughtfully. I will come back for sure ! I work for hotels in the Netherlands myself so I know what good service is. I think your more stars worthy we loved it ! Thanks, obrigado to all the staff ! Kind regards, kenny and Robson

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank knny_b91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarionGoiania, Sênior de recepção at Clarion Goiania Orion, responded to this reviewResponded 25 June 2019


Dear Mr. Kenny,

Thank you for taking the time to tell us about your stay at Clarion Goiânia.

We love being able to receive it and we are very happy for the compliments about our service .

We hope to see you again soon.

Sincerely,

Paiva - Senior Receptionist

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