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Reviews (1,542)
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6 - 11 of 1,542 reviews
Reviewed 25 March 2017 via mobile

Hotel has great location and great infrastructure, however is truly not being well kept. Rooms are torn up and hotel is in really bad shape.
Despite being summer, floors are not being kept refrigerated and the overall feeling is of a cheap one star hotel.
The room originally designated to me had problems with the air conditioning and when i tried calling the front desk to complain found out that the phone was also broken. The room they changed me had a better ac system however smelled like mold.
I had an overall negative impression of this property and do not recommend for anyone.

Stayed: March 2017, travelled on business
1  Thank PedroM0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, Gerente geral at Comfort Suites Vitoria, responded to this reviewResponded 31 March 2017

Thank you for taking the time to share your recent stay with us. The feedback from our guest is very important so that we can improve our services every day. We are undergoing a retrofit throughout the hotel to keep the hotel more and more competitive.Please contact us whenever you need, we will be happy to help.

Sincerely,

Daniel Matoso
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2017

I've been very satisfied with Comfort Suites in Vitoria during the New Year.
The staff takes great care of guests, the food in the restaurant and for the breakfast is always fresh and with quality ingredient.
The open swimming pool on the fourth floor has been my place in the morning, when the sun was shining there, and the beach at a five minute walk the place to relax in the afternoon.
On occasion of the New Year, we appreciated so much the fireworks along the beach from the 10th floor of our room !
Good value for money as well.

Room Tip: Ask for rooms with view to the beach
  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank sylvia720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, Gerente geral at Comfort Suites Vitoria, responded to this reviewResponded 2 February 2017

Its been a pleasure to receive your review. Hope to see you coming to visit us, soon. Best Regards,

Daniel Matoso
General Manager

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Reviewed 22 September 2016

The hotel is well localized, near a supermarket and some restaurants. Its quite comfortable, but they wrongly charged me for two bottles of water I did not consume. The problem, however, was immediately solved as long as I refused to pay for it.

  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LutherBlissett666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 10 October 2016

Thank you for your stay. Wait to see you again.


Regards,

Daniel Matoso

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Reviewed 18 September 2016

The hotel is ideally situated near the beach, bars and shops of Vitoria (but we didn't have any issues with noise!). Rooms are slightly dated, but clean and comfortable. The staff were friendly, with a swift check-in and check-out.

The only downside to this hotel was the breakfast, which we found disappointing. The selection was good, but we found the quality of the food to be poor. Despite this we would stay here again, and the hotel to be good value for money.

  • Stayed: June 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank katierobyn13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, Gerente geral at Comfort Suites Vitoria, responded to this reviewResponded 27 September 2016

Thank ou for chosing our hotel.We hope ypu had a good time and waiting to see you again.

Regards,

Daniel Matoso
G. Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2016

Stayed in this hotel when it was still Novotel and overall not much has changed. Rooms are almost the same and are the least attractive part of this hotel. The furniture looks tired but the bed is OK. The breakfast (included) is excellent and the greatest asset of this hotel is its location. Very close to the entertainment district of Victoria.
Maybe not the top hotel of Vitoria but certainly has the best price/value ratio.

  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank vinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dmatoso, Gerente geral at Comfort Suites Vitoria, responded to this reviewResponded 9 September 2016

Hello, Marlene, okay?
It is very rewarding for our entire team to receive this return. We hope you enjoyed the most of your stay and put ourselves available to meet it whenever you return to Victoria.
Thank you for your preference, we are starting a new stage of retrofit in public areas and in the apartments.

Sincerely
Daniel Matoso
General Manager


Sincerely


Daniel Matoso
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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