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Reviewed 16 May 2016 via mobile

Great food , nice rooms , slow internet
Long time wait for check in on high season . The amenities are good and work fine but Some of them don't work on Sundays. The location is fine but it's a ways of downtown

  • Stayed: January 2016
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Fabriciony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2016

Let me start off by saying that my husband and I were only here for a few hours... we were staying at Vila Gale Cumbuco ( different review on here for that hotel) and we flew to Rio but had to stay here one night before we returned to states. The stay here was free thank god but let me start off with the good:

the front staff at the desk as well as all of the employees were very very friendly and mind you it was in the wee hours of the morning we dealt with them. The hotel itself looked to be okay...

Now, the room itself was not so great. We had a view of nothing, the bathroom was falling apart, the shower was gross and the water in the room was not free. It was okay for what we needed it for. (to sleep a few hours before the airport) but there is no way I would choose to stay here. Now, that being said perhaps this room was given to us because the management knew we were only staying a few hours, so perhaps we got the worst room of the place. Who knows... but the beach was across the street and like I said the workers were all very friendly.

  • Stayed: November 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Darby30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2016

When I first visited Fortaleza and stayed at Vila Galé 10 years ago it was magnificent.
Today it is a total disaster.
The service is no existing, if you have any problems or issues the receptionist just write it down and nothing happens. We were out of electricity in our room but could not get a new one before the manager arrived. After a couple of hours we got a double room and not a family room as we had. 4 persons were supposed to sleep in a double bed and no refund was offered.
The pool was so dirty our son got sick so we did not dare to use that anymore.
The beach was full of dirt and dogs were running around the tables peeing and pooping.
The breakfast had a lot to offer but it was not fresh so a lot of things you didn´t dare to eat

Room Tip: Choose another hotel
  • Stayed: January 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Pernillabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2016 via mobile

We had already hosted a few times in Vila Gale network, we have always been well received and the services have always been very good, but to our negative surprise the service were terrible and poorly trained staff, numerous times the employees simply turn their backs and left us talking to alone! it's a shame because the installations are good and in front of the beach.
I will not come back more to Vila Gale Fortaleza

Stayed: January 2016, travelled with family
Thank juliendias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2015

If you're stressed from the city life and are looking for a place to relax, taste good Brazilian food and chill out, this is the hotel.
Located on a quiet beach of Fortaleza, this place will please you with comfort, architecture and good service.
Watch out: some people end up not liking it, because it's a family hotel on a quiet place, designed to chill out. That's not your destiny if you're looking for excitement.

Room Tip: quiet hotel, family hotel
  • Stayed: September 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank belalimaoliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente geral at Vila Gale Fortaleza, responded to this reviewResponded 12 September 2015

Dear Customer,
We thank you very much for having taken the time to write such a sincere and detailed commentary about your stay at the Vila Gale Fortaleza.
It is indeed rewarding to receive compliments like yours as not many customers care to express their satisfaction about the services they received.
We would be happy if you give us another opportunity to be at your disposal in the near future.
Again our appreciation for your genuine comments and please do not hesitate to contact my Office if you decide to come back to our resort.
Yours sincerely
Simao Teixeira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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