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Hyatt Regency Crystal City at Reagan National Airport
Ranked #20 of 51 Hotels in Arlington
GreenLeadersSilver level
PARIS
Level Contributor
7 reviews
3 hotel reviews
“Great service”
Reviewed 26 March 2012

I was in town for a professional/educational conference. The hotel is centrally located for easy access to the metro, shopping, and dining. The valet - Wayne - was extremely helpful in recommending places to visit, eat, and shop. He made sure our group was well prepared and taken care of! The hotel truly has a superstar in Wayne!

The rooms were nice. For the price, there should have been a mini-fridge, microwave, or at least continental breakfast included. However, our great valet pointed us to the grill across the street for reasonably priced meals. There is a shuttle that transports to and from the metro station every 15 minutes. As a first time guest to the area, the best piece of info about the metro that we received was AVOID the green line - it does not go into friendly places.

The excellent service is what made this hotel get such a high rating. I would have rated it as "excellent" had there been some kind of amenities that took some of the 'ouch' out of the price.

Room Tip: Ask for Wayne
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  • Stayed March 2012, travelled on business
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    • Cleanliness
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Helpful?
Thank LISA T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (248)
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Cairo, Egypt
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 March 2012

Friendly and helpful staff. Upgraded to business plan with lot of advantages daily including breakfast, internet, bottle of water, pressing one shirt just for $19 per day. Free shuttle Airport and Metro station. You can find lot of restaurants around the hotel.

Room Tip: Rooms in upper level are quieter
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  • Stayed March 2012, travelled on business
    • Value
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    • Rooms
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Helpful?
Thank Mo2men
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Point, New York
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 March 2012

Clean, modern, excellent size and comfortable room, good staff service, shuttle service to Reagan International Airport was a big bonus. Location for me was good, but hard to find if taking the Metro and walking. Nice outdoor pool on a hot day in DC.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ironmikie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington IL
Level Contributor
147 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 March 2012

I had a 6:00 AM flight from Reagan Airport and needed to find a decent hotel with easy access. I was impressed that the Hyatt Crystal City has shuttle service starting at 4:40 AM giving us a good amount of time to get checked in and through security. The rooms are nice-sized and quite comfortable, every inch a Hyatt. I have stayed here before and I am sure that I will return.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nrstycz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 March 2012

I stayed Feb. 28-March 2, 2012. I would not stay here again, the room was not cleaned and the air quality is poor. I would like to start by saying I travel a lot and I have been living out of a hotel the last two weeks. This was the worse hotel I have stayed in since college. The room was not cleaned and the air ventilation was so poor I was sick due to the dust blowing into the room. The air vent was packed with dust and appears that it had not been cleaned in years. I contacted the front desk concerning my bathroom not being cleaned prior to my stay. I found a q-tip under the sink and hair (long blond) in the shower and throughout the bathroom. I am African American so it could not be my hair. The informed me that they would have the room cleaned for me. For this type of hotel, I would not have expected these issues.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thicks1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattCrystalCity, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review, 24 March 2012
Thank you for your recent stay and providing valuable feedback from your visit. We strive to provide an overall clean atmosphere to all of our guests, and it seems that we failed to meet your expectations here. I would appreciate the opportunity to follow up further. Please feel free to contact me directly at the hotel.
Sarah Dierks, Executive Housekeeper
sarah.dierks@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Crystal City at Reagan National Airport

Property: Hyatt Regency Crystal City at Reagan National Airport
Address: 2799 Jefferson Davis Hwy, Arlington, VA 22202-4002
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Arlington
#9 Family Hotel in Arlington
#16 Business Hotel in Arlington
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Hyatt Regency Crystal City at Reagan National Airport 3.5*
Number of rooms: 686
Official Description (provided by the hotel):
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington

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