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“It's the Service that makes it horrible”

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Courtyard Arlington Crystal City / Reagan National Airport
Ranked #30 of 52 Hotels in Arlington
Certificate of Excellence
Reviewed 16 November 2011

I work close to this hotel and stay in the area frequently. The Courtyard has consistently horrible service and it is the worst hotel in this area. The front desk is always understaffed and the staff is generally unfriendly, indicating a management problem. The beds are of poor quality and the towels are thin and cheap. There is a Renaissance and a Residence Inn around the corner that are great, I always prefer to stay there.

  • Stayed: November 2011
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Thank LIV2FLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 17 November 2011

Dear LIV2FLY-

Thank you for your feedback on Courtyard Crystal City. It appears that you did not receive the level of service you expected during your recent stay with us. Please feel free to contact me directly at the hotel so that I may follow up directly with you on your concerns. My contact number is 703 842-2100.
Best regards,
Philip Smith
General Manager

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394 - 398 of 483 reviews

Reviewed 7 November 2011

I stayed here with points to get in a day of sightseeing before conference. The staff were super nice. The hotel is clean and updated. Hotel shuttle will pick you from DCA. If you want to venture out the shuttle will also take you right up to the metro station.

  • Stayed: October 2011
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Thank lchambliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 17 November 2011

Dear Ichambliss-

Thank you for providing feedback on your recent stay with us. We appreciate your feedback on your enjoyable experience at the hotel. If I can be of addtional assistance, please do not hesitate to contact me directly at 703 842 2100.

Best regards
Philip Smith
General Manager

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Reviewed 5 November 2011

We stayed here on our trip to DC for the marathon and had an great stay. It is not in the center of DC, but the shuttle to the metro worked out great, and you can always take a cab as well. If you take a cab, just make sure you have the address, luckily I did, because the cab driver got a little confused because there are 3 Marriotts in Crystal City. The shuttle even brought us right to the shuttle stop for the marathon instead of just to the subway. For the price (we paid $80/night on a Saturday) it can't be beat for quality while staying in DC. Walkable to all of the Crystal City shops and restaurants if you don't mind a 10-20 minute walk. Nice, clean room, and my husband particularly liked the large flat screen TV. Excellent front desk staff on both check-in and check-out, very friendly and accommodating. There is a cafe on-site, which we did not try, so I cannot review the food. Lobby computer worked great for checking-in for our flight. If you are looking for an affordable, comfortable hotel, and are willing to spend a little extra time getting to the sites, I would definitely recommend this hotel.

  • Stayed: October 2011, travelled as a couple
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Thank ccswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 17 November 2011

Dear CCSWIM-

The Marine Corps Marathon is a great annual event in the area. We look forward to seeing the runners and their supporters each fall. Please be sure to consider staying with us again next year!

Best regards,
Philip Smith
General Manager

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Reviewed 31 October 2011

I loved this hotel. Very clean, great location, comfortable rooms. Plus, the rate is better than other similar hotels in the area. I got a $60/night rate on Priceline. I stayed here 2 night and then transferred to another Marriott down the street which was $200/night rate which was a special rate. The 2nd hotel was nicer and closer to the metro station, but I would have much rather stayed at this Courtyard.

  • Stayed: October 2011, travelled solo
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Thank Les B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 17 November 2011

Dear Ibohlen-

We are pleased to hear that you enjoyed your stay and got a great rate on Priceline.com. We are pleased to participate with Priceline to offer a great discount when the hotel is a bit slow. Check back for your next visit to the DC area!

Best regards,
Philip Smith
General Manager

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Reviewed 26 October 2011

The Crystal City Courtyard is a favourite because of its location, price and quality. I've been here about a dozen times, most times I'm in Wahington for business and pleasure. The Metro station is a block away underneath the pricier Marriott. There is a shuttle every few minutes. In fact, I use my Courtyard pass to all of the Marriott services.
Lots of shopping nearby.

  • Stayed: May 2011, travelled on business
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Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this reviewResponded 17 November 2011

Dear Derek S-

Thank you for giving us your feedback on your recent stay at Courtyard Crystal City. We hope to see you again soon!

Best regards,
Philip Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Arlington Crystal City / Reagan National Airport

Address: 2899 Jefferson Davis Hwy, Arlington, VA 22202-4039
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Arlington
#30 Business Hotel in Arlington
Price Range: €74 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Arlington Crystal City / Reagan National Airport 3*
Number of rooms: 268
Official Description (provided by the hotel):
Located in vibrant Arlington, VA the Courtyard Reagan National Airport Hotel offers ideal accommodations for vacations and business trips alike. This hotel in Crystal City is only half a mile away from DCA Airport and with complimentary shuttle service to the Crystal City Metro Rail Station, the tourist attractions in and around Washington, DC are at guests' fingertips. The hotel is also just minutes to area businesses and government agencies, including the Pentagon, PBS, Boeing, Lockheed Martin, Northrop Grumman and IBM. Amenities at this Crystal City, VA hotel include a redesigned lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides enhanced food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy comfortable accommodations with flat screen TVs and luxurious Marriott bedding. Break away from business as usual at the Courtyard Arlington Crystal City Reagan Airport (DCA) Hotel. ... more   less 
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Also Known As:
Courtyard Arlington Crystal City/Reagan National Airport Hotel Arlington
Arlington Courtyard
Arlington Marriott

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