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Holiday Inn Alexandria - Carlyle, an IHG Hotel
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7 - 12 of 475 reviews
Reviewed 23 November 2020
Close to the Beltway and Metro station

Stayed here a weeks for two months because it's conveniently located off the Beltway and down the street from the Eisenhower Metro. Check in process is contactless. Parking is free, which is one of the challenges with the other hotels close by. Found the rooms a little tired and not in the shape. The overall care a little lacking, evidenced by the trash sitting outside my room. The breakfast is a bagged grab and go with a muffin or danish (which I didn't like). Gym is still open, but need to bring your towel down. Bar is closed and so are the lounge areas.

Date of stay: October 2020
    • Rooms
    • Service
Ask KC_in_NY about Holiday Inn Alexandria - Carlyle, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHG Service, Owner at Holiday Inn Alexandria - Carlyle, an IHG Hotel, responded to this reviewResponded 7 December 2020

Hello KC_in_NY,

Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks.

I am happy that you appreciate our hotel’s location, seamless check-in and free parking. These aspects you can always count us on. I understand your disappointment with the room’s condition and current interior decor. I am also genuinely sorry to hear about both the hallway’s cleanliness and breakfast options. Positive interactions are one of our pillars in ensuring an elevated experience for our guests. That said, I will immediately share your feedback to our hotel’s upper management for review and improvements in our amenities and services.

We hope to welcome you back and show you an experience that we can be proud of.

Best,

Kenneth F.
Case Manager
IHGService

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Reviewed 11 October 2020 via mobile
So disappointed

We have stayed here multiple times as it it within walking distance of my son’s apartment and it has always met our needs. Never again. Granted Covid changes things but this stay was very unsatisfactory. Multiple people without masks inside—including staff. The refrigerator didn’t work. The towel rack fell off the wall. My daughter had to change rooms as the electricity was irrational. Then her coffee maker didn’t work. Children playing in the parking lot at 10 pm.

Date of stay: October 2020
Trip type: Travelled with family
Ask purpelph about Holiday Inn Alexandria - Carlyle, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Holiday Inn Carlye, General Manager at Holiday Inn Alexandria - Carlyle, an IHG Hotel, responded to this reviewResponded 12 October 2020

Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - CARLYLE.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Also I had a meeting with the entire team and shared your comments regards to your hotel stay. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Holiday Inn Alexandria @ Carlyle.

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Reviewed 20 September 2020
Great Place and even Greater Location

Stayed there for almost a week with my wife. Check In was easy and all un order. Very clean and quiet room - all clean throughout the premises. Felt very safe and confortable. Staff was great - restaurant service very good, menu somewhat limited, but lots of great restaurant near the area. Even though we had a car, we preferred to “Uber” or take the train (that is conveniently located “next door”).
Definitely will go again- after the pandemic, of course.

Date of stay: February 2020
Trip type: Travelled as a couple
Ask geomencar about Holiday Inn Alexandria - Carlyle, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cindy Addison, Owner at Holiday Inn Alexandria - Carlyle, an IHG Hotel, responded to this reviewResponded 18 May 2021

Hi geomencar, Thank you so much for your review. We appreciate the great comments about the hotel, location and especially our Team Members. We hope to see you again soon. Best Regards and Safe Travels, Cindy Addison, VP of Sales and Marketing

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Reviewed 2 September 2020 via mobile
Smoke and paper thin walls.

This hotel is not worth the money. Even though it is “smoke free” you can smell the lingering smell of smoke on every floor. The smell is covered up with fragrance you would buy at the dollar store or in a gas station bathroom. The walls are paper thin which I often heard people talking, watching t.v. and making love on the other side. Because of COVID I cannot rate the food or staff appropriately.

Positive note. The limited staff that I did encounter were friendly and it is in a great location for the metro and restaurants.

Date of stay: September 2020
Trip type: Travelled on business
Ask h2o00 about Holiday Inn Alexandria - Carlyle, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alexandria Carlyle, Owner at Holiday Inn Alexandria - Carlyle, an IHG Hotel, responded to this reviewResponded 9 September 2020

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ALEXANDRIA - CARLYLE.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments.

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Reviewed 10 August 2020 via mobile
Just okay

Look and restaurant closed bc of Covid. You had to stand 10 feet away from the front desk, understandable. There was a marijuana smell in the hallway for an extended period of time(not the hotel’s fault, but still). The air conditioner was sub par and not very cool. We called for service and the guy showed up in less than 5 minutes, took the plate off the thermostat and said it would be better. It wasn’t. Room was never cooler than 72° and it was a very, hot humid day. Sink didn’t drain and the tub was not clean. Front desk person in the afternoon was very nice, the one at night, not so much. She seemed to take issue with the fact we wanted 8 towels for 5 people? We needed a night shower and morning one bc of the heat. Like she had to crochet them in the back first? Oh well. This wasn’t the worst hotel I ever stayed in but it wasn’t the best either.

Date of stay: August 2020
Trip type: Travelled with family
Ask B2791TZanniem about Holiday Inn Alexandria - Carlyle, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alexandria Carlyle, Owner at Holiday Inn Alexandria - Carlyle, an IHG Hotel, responded to this reviewResponded 19 August 2020

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ALEXANDRIA - CARLYLE.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments.

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