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“Unordinarily Good”
Review of Hotel Ella

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Hotel Ella
Ranked #49 of 203 Hotels in Austin
Certificate of Excellence
Reviewed 12 November 2017 via mobile

Historically majestic with an Uber hip vibe. This is not an ordinary hotel. It’s a classic. Rooms small and campy. Location great for a non chain. Cheaper than the Driscoll and more unique. Good bar serving snapper ceviche and an IPA on tap — both exquisite. As Arnold said, “I’ll be back.”

Stayed: November 2017
Thank Chuck N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelEllaManagement, Manager at Hotel Ella, responded to this reviewResponded 13 November 2017

Dear Chuck N,

We appreciate your fantastic 5-Star review!
That is wonderful to know that you appreciated the historical beauty of our historic, boutique hotel near the University of Texas, and State Capitol.
Happy to know that you enjoyed delicious food and drinks in our cozy Parlor Bar.
We look forward to having you back as our guest again soon!

Sincerely,
Brent Wolf
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 382 reviews

Reviewed 10 November 2017 via mobile

Nice looking place in a great location. Front desk staff was friendly and helpful. Ok that’s the positives. Here’s the rest; the sink and shower spigots were partially plugged. Nobody answered the phone for room service or for a bellman to help my wife with the luggage. It’s wildly overpriced. This place has real potential but somebody needs hotel management lessons.

Stayed: November 2017, travelled on business
Thank Wep25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelEllaManagement, Manager at Hotel Ella, responded to this reviewResponded 13 November 2017

Dear Wep25,

We are sorry to hear that you were disappointed with your stay.
We appreciate your constructive feedback. We are following up on that in an effort to continuously improve the service we provide.
That is not our typical guest experience, so I am sorry that it was yours.
We are happy to hear that you enjoyed the location, and that your found our front desk staff to be friendly and helpful.

Sincerely,
Brent Wolf
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Beautiful looking hotel and the rooms, on first looking, are lovely.
But, very expensive for what you actually get. Look at the details...no breakfast (an extra!!), no water in room on second day, shampoo not replenished, one robe in a double room, cheapest and thinnest and smallest towels, out of date snacks. Lovely small pool, but seating area outside our room was so overgrown that we couldn't really sit out.
Really not worth the money, very average...will not return.

Room Tip: stay somewhere else...you do not get what you pay for.
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Elster658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelEllaManagement, Manager at Hotel Ella, responded to this reviewResponded 8 November 2017

Dear Elster658,

We are sorry to hear that you were disappointed in your stay with us.
Most of our guests enjoy their stay and we have many repeat guests.
We have shared your constructive feedback to our team as we are continuously striving to provide an excellent stay for all of our guests.
If you would like to contact me directly, you may do so at brent.wolf@hotelella.com

Thank you,
Brent Wolf
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017 via mobile

I love the bar - very cool loungy atmosphere
The front desk help is super sweet!

Now for the stuff that counts - my room - well not so much. Whoever renovated the property didn’t follow through. The bed is nice updated- great bathroom- even with the absence of a tub. The carpet is gross- and the ‘try’ on the mid-century furnishings are a huge miss! There is no comfortable place to be in this spacious room. And for trying to go cool chic boutique- it’s just a huge miss. Maybe they took worn out 70’s furniture and tried to make it look mid-century ... it’s a miss! And your art or at least the framing is tragic.

What gets me is that you tried and didn’t follow through. Go to your investors and get more money to finish what you started.

Not everyone likes to hangout in public spaces. Room space Counts!

I chose this because it was supposed to be a boutique hotel.

Great photography in the lobby lounge and bar area. Should have carried it through.




Stayed: October 2017, travelled on business
1  Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelEllaManagement, Manager at Hotel Ella, responded to this reviewResponded 8 November 2017

Dear Liz S,

We are happy to know you enjoyed our Parlor Bar. It really is a beautiful space to enjoy a drink.
We are happy to know you enjoyed your comfortable bed and great bathroom. We're sorry for any disappointment you had in the rest of the room. The majority of our guests love our guest rooms.
Thank you for the compliments about the art in the lobby and bar area.
That is wonderful to know you found the front desk to be super sweet!

Thank you,
Brent Wolf
Hotel Manager

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Reviewed 14 October 2017

Beautiful property, sumptuous rooms, great location BUT ...... My bill for 1 night was $406 and that EXcluded the pleasure of a shower or a bath.
Things break. I appreciate that. Even in quality establishments things go wrong. But the difference between a mediocre property and a great one is how they handle the problem. My shower mixer-set broke before I could have a shower after a night of dancing at a Hotel Ella hosted wedding. I reported this to the front desk and when very little had happened after 30min I went to bed. It was past midnight at this stage. Eventually, too sweaty to sleep, I checked out at 4am. The same front desk gentleman didn't care a jot that my stay was so unpleasant that I was leaving in the middle of the night. Equally, when I called the following day to register my complaint they offered to reduce my bill by $100. Til today that has not happened. They debited my account for monies owed within 24 hours, but a week later they still have not credited my account as promised. Apathy rules!
In brief - the Hotel is lovely but the staff either don't care about the customer experience or they are ill-prepared to handle thing when something goes wrong. So buyer beware! You could have a great time if everything goes smoothly. But you could equally be in for a miserable stay if anything goes awry.

  • Stayed: October 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank df16062017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, Front Office Manager at Hotel Ella, responded to this reviewResponded 21 October 2017

Good Afternoon,

Thank you very much for staying with us earlier this month and taking the time to provide us with useful feedback from your stay. I sincerely apologize for the challenges you experienced with us, and assure you these are not the standards of Hotel Ella. I have sent you a separate email to receive more detail, and did see that the credit was provided just two days after your stay. Please feel free to reach out to me if you have still not seen it appear on your statement at david.scheffke@hotelella.com.

I look forward to hearing from you!

Thank you,

David

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Additional Information about Hotel Ella

Address: 1900 Rio Grande St, Austin, TX 78705-5511 (Formerly Mansion at Judges' Hill)
Phone Number:
Region: United States > Texas > Austin > West Campus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Austin
#5 Business Hotel in Austin
#19 Luxury Hotel in Austin
Price Range: €191 - €385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ella 4*
Number of rooms: 47
Official Description (provided by the hotel):
Located near the heart of downtown Austin and within walking distance of the University of Texas, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austin's original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers a picture-perfect setting for vacations, staycations, weddings, meetings and more. With 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking our front lawn, Hotel Ella features beautifully designed outdoor and indoor spaces-including a recently renovated ballroom-that will add timelessness and simple elegance to any event. In true Texan style, guests will be treated to a superior level of personalized service and exceptional dining during their stay. ... more   less 
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Also Known As:
Mansion At Judges` Hill Hotel Austin
Mansion At Judges Hill Austin
Hotel Ella Austin, Texas

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