I made a reservation a week ago for me and two of my colleagues. We are planning a conference here and Lamberts was recommended by our destination management company. I received a phone call confirming my reservation at 7pm this afternoon and was really excited to have dinner there. We arrived 5 minutes early, checked in to the hostess and were walked to our table. Unfortunately they had the reservation down for 2 and we were three. I informed the hostess who by the way was not nice at all. She tried to tell me it was my mistake. Clearly I did NOT make a mistake! Then tells me well you received a confirmation call, which I do not deny but the person that called me was just confirming my reservation at 7 never how many in my party. She said they'd see what they could do. Probably be 15-30 minutes. We said okay we'd wait. About 15 minutes later the manager came to us saying I hear you had a problem with your reservation, never introduced himself, never apologized for the mix up and again blamed me! I still can't believe this. He mentioned the confirmation call again, to which I admitted to receiving but the woman never confirmed the size of my party only the time. He said he'd check and see what he could do and I told him since it appeared to be such a problem to please let us know as we had somewhere else we needed to be at 9 and we'd find somewhere else to eat. During this wait the hostess very rudely asked us to step out of the way of other diners. The waiting area is very small and nowhere for us to stand so we asked her should we wait out in the cold? I think she got the point. We did the best we could to stay out of the way and waited. I was sure they would seat us as no one was waiting but us and some of the tables were emptying. To my surprise the manager came back and said sorry, we can not seat you. I will never recommend this restaurant to anyone and have informed the destination management company so they know how they treated us and alert others. I can't imagine treating a customer the way they treated us. I guess they feel they can turn business away? You can keep your restaurant I've been to many restaurants much more high end and you will not got far with such horrible people running it. We went to Freedmen's instead and received a wonderful meal with great service and half the price.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.