I made reservation for long term stay for my short term consulting role in Austin. I requested for good condition room on second or third floor? However, when I checked in last evening, I was given a room on the first floor in a very bad condition room. I found dead bugs and dead snails on the room carpet, the bathroom floor was dirty, microwave were very old and rusty inside where you can't use it. Dishwasher was old and rusty as well. The fridge vegetable drawer was broken. And adding to this, they didn't have full equipped dishes that they promised and I was thrown at whatever dishes they had and didn't get back for additional things that I requested. The front desk lady was also rude and ask me to find something better if I am not satisfied. Poor customer service. Please find the photos for your reference and all these photos are taken on the day of my arrival.
Extended Stay America promise many good things such as on recently upgraded, renovated, clean place to live. Where are your commitment to your promotion/marketing/ advertisement?More
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