We had a reservation at Candlewood Suites in Austin. When we arrived in town, we discovered that a major event (Austin Marathon) was happening in the city. At the hotel they told us the room we had reserved was not available. Worse, the front desk lied to us saying that they didn't have the type of room we reserved (two double beds) in the hotel. Nor would they even offer us a rollaway bed or extra bedding to sleep on the floor. Due to the large number of people looking for a hotel room in the city, either they overbooked or realized that they could rent the room for a higher price than we had confirmed it for. We ended up driving 30 miles to the next town and staying in a small, clean family run hotel where the staff was very friendly. But it wasn't fun getting kicked out of a hotel where we had a reservation at 9 o'clock at night with 3 kids and every hotel in town full.
- Official Description (provided by the hotel):
- We are an all Suite Hotel with Studio and One Bedroom Suites located just minutes from Downtown Austin and the Austin Airport. We provide complimentary high speed internet in all guest rooms and free parkingas well. We are pet friendly and have a 24 hr fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Candlewood Suites - Austin South Hotel Austin
- Candlewood Austin
- Austin Candlewood Suites
- Candlewood Suites - Austin South Texas