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“Total garbage”

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Americas Best Value Inn
Ranked #166 of 205 Hotels in Austin
Reviewed 24 September 2017 via mobile

We came here as Harvey refugees. This place won't give refunds for online third party reservations. I had to argue with corporate to get it done and then I still lost a day. They charge daily for pets, extra people, early check in, you name it. The front desk lied to corporate and said we had been here more than an hour, when it had only been 30 minutes. She lied again and said that she asked about kids but all she asked about was adults and pets. She lied a third time and said she needed approval from management to give a refund and management was not available. The breakfast is free but you can't take any food out of the dining room. I guess when you don't have much money you have to deal with garbage.

Stayed: September 2017, travelled with family
2  Thank Virgo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 181 reviews

Reviewed 14 September 2017 via mobile

If you've ever wanted to visit a Third World country, save your money and just stay at this hotel. Almost everything about it seem dysfunctional. Most of the lights didn't work and the TV didn't work. There are silly rules about things they don't want you to do posted everywhere. Oh did I say the coffee maker didn't work on the door to my hotel room wouldn't completely close although thankfully I could lock it. Some of the staff are nice - others were jaded and authoritarian.

Stayed: September 2017, travelled on business
1  Thank Tom M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017

We needed a place quickly (for 3 days) as we were running from hurricane Harvey. We also needed a cat friendly place (there's a daily charge). We also needed to check in early, also a charge, but we were able to check in at 12 rather than 3. Employees were helpful, but lacked friendliness. Everything worked fine in the room and it was clean and looked better than the outside of the building. They did not refund us our tax due to booking through Expedia. Beds were lumpy and saggy in places, not comfortable. Quiet. Next to IHOP and lots of shopping, eating, etc. within a few miles. Because it was an emergency, it worked.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank djz032070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017

The operators of this hotel do a great job of giving value for the money. It is centrally located (with an IHOP next door), clean rooms and great air conditioning (which is important in Austin in the summer). I used to stay at another hotel during my many visits to Austin, but since I "found" this hotel, I stay here.

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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Allen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

eat breakfast in their area is free but charges $10 to take any food to your room if you don't want to stay in the lobby to consume it. Run down looking rooms...rooms was "OK" clean...found live roach in mini microwave...people right outside, parking lot, on stairs very noisy..pool in awful shape....didn't feel any security.....people just hanging out (loitering) on property, stairs and hanging over the railing of the hotel standing around watching you all hours of the night and day.....made me feel uncomfortable

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn

Address: 909 E Koenig Ln, Austin, TX 78751-1504
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #166 of 205 Hotels in Austin
Price Range: €45 - €380 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn 2*
Number of rooms: 88
Official Description (provided by the hotel):
Americas Best Value Inn Austin, located in the state capitol of Texas and the live music capitol of the world. Visit the historic Governor's Mansion, which has been the official home of every Texas governor since 1856. Our hotel has two floors & 88 comfortable guest rooms. Each room is well appointed with free wifi, free local calls, microwaves & refrigerators, hair dryers, coffee makers and 25" TV with cable channels including HBO. Our property amenities include: Free Wifi, outdoor pool, exercise room & guest laundry. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Americas Best Value Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Americas Best Value Hotel Austin
Americas Best Value Inn Austin, Texas

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