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“The Very Best Embassy Suites” 5 of 5 bubbles
Review of Embassy Suites by Hilton Austin Arboretum

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Embassy Suites by Hilton Austin Arboretum
Ranked #33 of 197 Hotels in Austin
Tulsa, Oklahoma
1 review
“The Very Best Embassy Suites”
5 of 5 bubbles Reviewed 29 March 2012

I stay in Hotels about 275 days a year. All Embassy Suites have the Managers Reception and the Cooked to Order Breakfast, but it's people that make the differance. That's what sets Embassy Suites Austin-Arboretum apart from the rest . . . the great staff. From the front desk; the houskeeping; the maintance; the restaurant and bar; the managers; and the two Swans, Butch and Sundance . . . every staff member is always very courtious and accommodating. I would highly recommend this Hotel to anyone visiting Austin for business or pleasure.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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822 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

This hotel has HUGE rooms, serves an awesome breakfast, and puts out snacks and drinks in the evening. The swans in the lobby...cool, but not quite sure how I feel about live animals in a hotel lobby ;)
This hotel is close to major highways and also has a decent workout facility. If you are into comfortable beds you will be happy here! I would definitely not hesitate to stay here again.

Room Tip: Join Hilton Honors...they will give you free bottles of water in your room ;)
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  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jsmitherscsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, 29 March 2012
Thank you for taking the time to share your experiences at Embassy Suites Austin-Arboretum. We are glad you found the hotel was comfortable and convienient. Please don't worry about the Swans. They get excellent care (spoiled in fact) and our our true ambassadors.

Look forward to seeing you again.

Thakns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloocan
Level Contributor
169 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 bubbles Reviewed 6 March 2012

I stayed on this hotel last week during my business trip to Austin, TX. I chose the hotel because of its location (near the gateway shopping place) and for the complimentary hotel shuttle provided. Note that as like most hotels in Austin, they do not provide airport transfer. So I arranged my airport transfer through SuperShuttle which is very convenient and reliable. I was booked in a double room with King Bed. The sofa room is big but I never really used a bit as I usually stayed in the bedroom.
The King bed is actually composed on two bed stand joined together topped with a king bed mattress. Airconditioning is a little bit noisy if set to auto, the motor start up is irritating to the ear. I suggest you set it high or low and just close the bedroom door to filter the noise coming from the blower fan.
The hotel breakfast is very basic with breads, fruits, cereals, with hot and cold beverages. The selling point is that you can order your omelet with the stuffing you prefer. They do also provide a manager’s happy hour where free drinks are provided from 5:30 PM to 7 PM. I never tried this out.
They only provided complimentary bottled water on the first night, so the rest of your stay you need to purchase your own water. In-house laundry service is very expensive so I suggest packing extra clothes. It is actually cheaper buying new clothes rather than having them washed.
Overall, the hotel is suitable for short business trips but not ideal for long term stays.
I almost forgot , they have a small swimming pool in the ground floor. The center of the hotel is designed with a small garden and small pond with geese swimming around.

Room Tip: Try to book the highest floor 6th level.
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  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank virstud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
178 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

The hotel is not located in downtown but it's very convenient if you have your own transportation. Also very close to the Univ of Texas campus
Nice and big rooms, maybe too big as I saw many guests using just one room what crowed the breakfast area IMHO. Rooms are well noise-isolated thankfully as the highway is very close and the lobby may get loud sometimes (it's an open lobby where all the suites are faced to)
Not very clean though as I found in the bathroom some garbage from prior guests. I realized that many people also used this hotel as a getaway destination what looked to me weird. Even with a small, dirty and smelly pool for your kids or free alcohol&snacks for the adults in the evenings there are other spots where you can take your family for a long weekend :) I couldn't use the fitness center because some kids were playing with the machines. Their father was there and though it's not allowed for minors to use this facility and also it's responsability of their father to take care of it, this may give to the reader an idea about what to expect in this hotel. Children running all over the hallways (I understand, this hotel is boring for them), yelling each other in the patio, etc
The complimentary breakfast is good and varied though it may run out soon of coffee. Something that really worries me: why this hotel has not stairs? They only have the emergency stairs whose alarm will noise if you use them.
I won't recommend this hotel.

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marchador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, 23 February 2012
Thank you for sharing your experiences during your recent stay at Embassy Suites Austin-Arboretum. We apologize for the challenges that presented themselves during your stay and hope you will give us another chance in the future. We strive for consistent positive customer service and sometimes, regrettably, miss the mark. So many other guests have had positive experiences we regret this stay was not one for you and your family.

We hope to see you and your family again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

We stayed here over the weekend in February 2012. Room was nice and clean and the location was very convenient to all that we had on our agenda. We shopped at The Arboretum, had dinner at The Oasis, then on Sunday morning, we had their wonderful cook-to-order breakfast. We then checked out and went to see a musical downtown. This was a nice location, nice and clean hotel and we would both recommend and stay here again.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank LLCoolB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
connorysh, Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review, 22 February 2012
Thank you for taking the time to share your experience during your recent stay with us. We pride ourselves in great Customer Service and are very encouraged when it is recognized.

thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Austin Arboretum

Property: Embassy Suites by Hilton Austin Arboretum
Address: 9505 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 
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Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites
Embassy Suites By Hilton Austin Arboretum Texas

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