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Reviews (294)
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All reviewsfull kitchenfree laundrysocial hourfront deskgreat suiteone bedroom suitecomfortable hotelsmall kitchenpull out sofaroad triptwo queen bedswafflesother hotelsindoor poolfresh fruitbreakfast was deliciousfirst floor
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Reviewed 3 July 2017

Stayed here twice. Beautiful suite. Walking distance to shops and restaurants. Great dinner at hotel, and good breakfast. Clean. The pool was disgusting due to some hose malfunction. These suites are like having a new two bedroom, two bath apartment.

  • Stayed: June 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank RobinSherwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat M, Director of Sales at Staybridge Suites Amarillo-Western Crossing, responded to this reviewResponded 4 July 2017

Hey Robin,
Thanks for taking the time to tell us about your stay with us. We love hearing from our guests. So sorry about the pool situations. during our summer moths it is sometimes hard to keep our pool up to snuff with so many people in and out of the hotel. I do hope that we see you and your family on your next trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

All good and quite close to everything. Friendly staff. Upstairs flooring/carpeting new and walls repainted. Pleasant outdoor area however could do with a couple more shady areas, and without the smokers!

Stayed: June 2017, travelled as a couple
Thank LodgeS17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2017

Dear Guest,
Thanks so much for taking the time to tell us about your stay. We love hearing from our guests! Thank you so much for your feed back. We use our reviews to help our team grow and make sure our guests have the best experience when they stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017

Really liked this hotel. Had nice large rooms, very good hotel staff, and an awesome courtyard. Buuuut, their breakfast. They could not have tried less on their breakfast! I know the eggs are powder eggs but they could have done much better in preparing them. The fruit had to have been just hours from being tossed in the waste basket. One night a dinner the lettuce they served for the salad was about a day past its prime and was wilting and dare I say rotting.
Nice hotel but the food they for the guest left a lot to be desire.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank defazeo f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2017

Thank you for taking the time to tell us about your experience at Staybridge Suites AMARILLO-WESTERN CROSSING.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 8063679660 or kat@stayihgamarillo.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2017 via mobile

Room was nice size and set up well. Bed was very comfortable. Good location near several restaurants. Front desk was welcoming. We had a few problems though. It appeared they had recently worked on the room. Work dust left in bathroom not cleaned up. Water not turned on in kitchen sink. A/C barely cooled room off. WiFi was terrible. It kept kicking us off. Breakfast was just okay. Texas shaped waffle was cute but everybody wanted one, so there was a line. The breakfast breads were good too. 2 of our milks were sour. The fruit was not good nor the hard boiled eggs. This could have been a better stay.

Stayed: May 2017, travelled with family
Thank Blakley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 May 2017

Dear Guest,
I am so sorry to hear that your stay was not to your expectations. I will personally look into the issues you experienced at our hotel and address them directly. Please feel free to contact the hotel directly if you have any other concerns or comments.

Kat Vanderpool
Director of Sales
Staybridge Suites Amarillo Texas
8063679660
Kat@stayihgamarillo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2017 via mobile

The hotel was clean, breakfast was delicious, and the staff were courteous. My husband and I loved the hotel and will certainly stay again if we find ourselves back in Amarillo. They even have storage lockers for guests. Thank you for a comfy and hassle free stay. It made a reunion with friends for a wedding even better.

Stayed: May 2017, travelled as a couple
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat M, Director of Sales at Staybridge Suites Amarillo-Western Crossing, responded to this reviewResponded 23 May 2017

Hey Sarah L,
First I would like to thank you for taking the time out to tell us about your stay, the feed back we get from guests helps us know where our strengths and weaknesses are.
I am so happy to hear that your stay was more than you had imagined and I do hope to see you guys again on your next trip thru Amarillo.

Kat Vanderpool
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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