Some staff are helpful but some can be quite rude actually. At the front desk, you'd think the staff would be able to speak English, no, most of the ones I have spoken to would not have a clue even for basic conversation and can come a cross as reluctant to help. I am currently awake in this supposed 5 star hotel at 12.26AM on a Saturday night in my bed because the noise from the above floor, 7th floor is ridiculously LOUD. There are function rooms above our floor. Which silly. Why put a function room above guest rooms??? There had been a party or some sort of celebration tonight. The music was loud, which was fine as I was not trying to sleep anyway. But the staff are now packing chairs and tables. They are dragging them on the floor and it is very loud. I rang reception and complained. There was no apology. He told me it would finish in 10 minutes. It has now been more than 45 minutes later, they are still packing! It is that loud, I can hear what item they are putting away. I wouldn't spend this much money on this supposed 5 star hotel ever again. It is disrespectful to the guests. A ripoff. I just want to sleep! What kind of a 5 star hotel is this?????
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- Also Known As:
- Barcelo Ankara Altinel Hotel Ankara