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Reviewed 23 March 2016 via mobile

We stayed for 3 nights and couldn't fault this hotel. Rooms were good size, comfy beds and great views. Breakfast was everything you need and plenty of options...very tasty! The pool area is nice and comfortable. The prices for food and drinks are a little high but normal for a 5 star hotel. Service was excellent, always greeted with a "hello sir" and smile. Security was excellent also. We took a walk around but wasn't really much to see but thats Manila really, everything is spread out through the city. Would highly recommend this hotel.

Stayed: March 2016, travelled as a couple
2  Thank CoreyG83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 3 April 2016

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We are pleased to read the various things you like in the Hotel.

We do put a premium on good service and are glad that to know that our guests appreciate it when our staff go the extra mile. You can be sure that we will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service.

We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.


Sincerely,

Zarina Nicolas
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2016 via mobile

Our first night in Manila from a long 12 hour flight. My kids and I were weary and tired. The room was spacious enough for the three of us: Me, my 13 yo daughter and my 10 yo son.
When we woke up in the morning, I opened the curtains and the view was magnificent. The Manila Bay.
The interior decor in the room, as well as the ceiling in the lobby and the restaurant ambiance was very classy and simply beautiful.
The service was faultless. I had to send my 10 yo son downstairs to look for something, so I called the concierge to tell them to look out for my son, and they were already on to it.

Stayed: July 2015, travelled with family
Thank Grace P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 3 April 2016

Dear Valued Guest,

Thank you for sharing your experience in Manila particularly at the Diamond Hotel. We are glad that you appreciate the interior decor of our room, the lobby ceiling, the ambiance of our restaurant and the faultless service extended by our beloved staff.

Many would agree with you that our room gives our guests a magnificent view of the bay and the Manila Bay sunset.

We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.


Zarina Nicolas
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2016

Having participated in a big nu ber of participant i a convention DH is the perfect place and the foods and services are excellent. During the convention the staffs are very attentive with free flowing coffee.

  • Stayed: October 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank tolentinomaldex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2016

Last week we stayed here for 5 nights, fantastic hotel, great service and good location. The staff were very helpful and would go our of their way to assist you. Very family friendly and would definitely stay here again.

Room Tip: Request a non-smoking room if you are not a smoker
  • Stayed: March 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank travellershell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 21 March 2016

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We are glad that you appreciate our great service, helpful staff and our nice location. Your kind words never fails to inspire the whole team in providing the best service to our valued guests.

We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.


Zarina Nicolas
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2016

A most friendly and helpful staff, all so cheerful, they go out of their way
to help you with any problems, good advice, and caring, I couldn't find anything to
complain aboiut.
Their breakfast buffet is fantastic, and the staff in the restaurant are so wonderful.

Room Tip: most rooms have a view but ones towards the front have a nice harbour view
  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank stuart c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 19 March 2016

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We are pleased to read the various things you like in the Hotel.

We do put a premium on good service and are glad that to know that our guests appreciate it when our staff go the extra mile. You can be sure that we will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service.

We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.


Sincerely,

Zarina Nicolas
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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