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“Deserves the high ranking among top hotels in Manila”

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Diamond Hotel Philippines
Ranked #7 of 110 Hotels in Manila
Manila Philippines
Level 6 Contributor
724 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
“Deserves the high ranking among top hotels in Manila”
Reviewed 5 March 2012

stayed 2nights 3 days in this hotel , lobby was actually nice , many guests noted at this time, since there was an ongoing convention nearby, and several activities are held in this property.. rooms : spacious , comfortable enough , not quite sound proof , television not the lcd type , i actually compromised for a non smoking in the lower floors , but it seems the upgraded tv's are in the higher floors ..bathroom are good, functional , shower stall not separate ...internet wired is free in the rooms x 3 hrs daily ...internet is also free in the lobby.. security aspect is quite good, and card keys provide elevator access , .. visually inspect the health center and the swimming pool area , and yes they seem updated .. staff service seem inconsistent , some are very courteous but some seem disinterested , well maybe they are tired .... breakfast buffet was quite good , definitely the food selection, service and facilities expected for a 5 star hotel ... what i liked in this hotel that separates it from the other top hotels in the area such as pan pacific, hyatt ( best restaurants is the advantage ) , manila hotel are the following ... 1) free items in the mini bar such as the drinks and cookies 2) free internet , which the other top hotels don't offer , from what i know and experienced 3) best rooms with the sunset view ...

Room Tip: request for the room with the palisading sunset view , you won't be disappointed
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank doctorfoxtrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
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Pasay, Philippines
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 February 2012

I stayed at the Diamond Hotel recently for two days and three nights, mainly to attend a lecture series at a nearby school, but also used the time to take a break from my usual routine.

My comments on specific aspects of the hotel that I directly observed/experienced:


CHECK-IN: Check-in took about ten minutes or so, which was the time it took for them to process my credit card (for the deposit) and for me to sign some papers. My reservation was made directly through the hotel website. There were only three of us at the counter at that time and all were being attended to by a hotel staff.

ROOM: I was given a premiere corner room on a non-smoking floor, and had both a city and bay-side view. From my perch, I was able to appreciate the famous Manila Bay sunset, and had a view of the hotel pool. The room given to me had generous windows, which is what I really prefer in any room I stay in, allowing natural light to stream in from outside. Unfortunately, since the previous days had been very hot, I had to draw the heavy curtains around noon it tended to get hot in the room even with the airconditioning unit at full.

Room was sufficiently large: I could imagine a child doing cartwheels inside the room with ease. Bed and pillow was comfortable enough.

Hot water in the bath was consistent.

Three complaints regarding the room though:

1) I suffer from allergic rhinitis, and my condition tells me that the room (carpet, bed, sheets, and sofa) needs some airing or at least a more thorough cleaning since I had a runny nose while staying in the hotel. Also, even though the room was labeled non-smoking, I still had the impression of detecting faint scents of smoke wafting in the air.

2) Even though my room was located way up the hotel and all windows were shut, noise of vehicles from the street is still audible inside the room.

3) I don't know if it is just me, but definitely, the shower, lavatory and toilet cannot be operated at the same time perhaps due to low water pressure. After flushing the toilet, I noticed that it took some time for water to come out of the lavatory faucet.

BREAKFAST: I paid for room and buffet breakfast upon reservation. Fairly large selection of food at breakfast (Filipino, Continental, Chinese, Japanese) although it appeared to be the same set served daily. I am stating this from my observations on two consecutive days of sampling the buffet breakfast.

SECURITY: Metal detector + body frisking + baggage inspection + K9 at lobby + Key card access for elevator

STAFF: Average. Some were courteous, but others were conspicuously more courteous towards foreign guests.

CHECK-OUT: Check-out was a breeze. Around five minutes at the most from the time I approached the front desk until I signed the bill.

CONCLUSION: I might go back, but would also like to try the Hyatt located nearby.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ML_Visayas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathmandu, Nepal
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2012

The hotel is more of a business hotel... the service was wonderful but not personalized. Breakfast was superb, excellent buffet. The room was just a so so since we took the cheapest.... TV set was the old one with a taped remote...I didn't expect that in a 4 star hotel...but its not a big deal. I bet they replaced it by now...haha! The view from the room was fantastic...just over looking the Roxas Bl., Manila bay.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank HSMgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guam
Level 5 Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 17 February 2012

This well-maintained property in the heart of Manila has newly renovated, modern rooms and a fantastic buffet. It is also conveniently located near Roxas Blvd, Robinson's Mall, the Mall of Asia and the US Embassy. Easy to get taxis, with staff who are very service-oriented and helpful. The only drawback is it is still not 100% tobacco-free, so you can still get second hand smoke exposure on certain floors. Otherwise, good value for money. Wireless Internet in the lobby, and wired internet access in the rooms.

Room Tip: Go for the smoke-free floors and save your lungs.
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  • Stayed January 2012, travelled on business
    • Value
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    • Service
Helpful?
1 Thank occdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klaukkala, Finland
Level 5 Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 February 2012

Location: Nice & lively part of town - close shopping and eating
Room: stylish and large size with brilliant views to manila bay
Breakfast: lot of choice - high quality
Pool: Beautiful and lot of space
Staff: Very professional and helpful
Gym: Average size - 2 x sauna and jacuzzi
Great place to stay !

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamond Hotel Philippines

Property: Diamond Hotel Philippines
Address: Roxas Boulevard cor. Dr. J. Quintos St., Manila, Luzon 1000, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 110 Hotels in Manila
Price Range (Based on Average Rates): €
Hotel Class:5 star — Diamond Hotel Philippines 5*
Number of rooms: 500
Official Description (provided by the hotel):
Set against the magnificent golden sunset of the Manila Bay is the five-star hotel Diamond Hotel Philippines. A luxury hotel in Manila with a sunset view, Diamond Hotel is only minutes away from the international and domestic airports, and from the Makati business district. Diamond Hotel is near SMX Convention Center, Cultural Center of the Philippines (CCP) and the Philippine International Convention Center (PICC). It is also near SM Mall of Asia, Robinsons Manila and other shopping destinations. Also within the vicinity are Manila's famous historical landmarks, cultural sites, and Malate's spectacular nightlife. Diamond Hotel has a variety of restaurants and bars specializing in different cuisines and diners are sure to have a remarkable dining experience. Function rooms are also available for memorable weddings and successful corporate events. Swimming pool and outdoor whirlpool, tennis court, Diamond Spa, LifeSpan Reflexology and Diamond Club gym facilities are perfect for recreational and fitness activities. Service from the efficient and courteous staff of Diamond Hotel Philippines. ... more   less 
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