I booked in this hotel before I fly to Manila for a business trip, unfortunately I've got a delayed flight and when I reaches the hotel the receptionist informed me that her colleague give my reservation to someone else and she transfer me to another room with higher price. The TV is not working! The water in the shower is not strong that I had to use a pale and a dipper to take a bathe! There is a wifi but has a poor connection. I use my own wifi. Concierge is so poor, they don't know what to do to customers that complains. The food in the diner is superb. I am recommending their delicious steak.I will never go back to this hotel!