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Reviews (1,354)
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Reviewed 4 March 2018

Hotel H2O provides excellent accommodation. The hotel rooms were very clean and comfortable. The hotel provides complimentary access to the gym and outdoor jet pool. We availed the hotbed treatment which is good for 30 minutes, it was a perfect way to relax and de-stress. Also, I was also delighted of the fact that I got to visit different attractions at the Manila Ocean Park during my stay at hotel and purchased souvenirs for my family. Lastly, it provides plenty of parking available.

  • Stayed: February 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Mathew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, Front Office Manager at Hotel H2O, responded to this reviewResponded 7 March 2018

Greetings from the bay!

Thank you for taking time to write a review. We are delighted that you enjoyed your stay with us. Your positive feedback will be shared with the rest of the team. Rest assured that this will serve as an inspiration for us to strive harder in providing excellent guest service.

Once again, thank you and we look forward to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

My family enjoyed the buffet breakfast offered by the hotel's Makan Makan Restaurant which has a plentiful of varieties to choose from as it covers Asian Cuisine. The buffet would be enjoyed by those people who prefer asian food, or desiring to try asian food. The restaurant has a coffeeshop food outlet which offers delicious desserts and coffee. The coffeeshop is called Garden Cafe which is located at the ground floor. The products availabe looks appetizing and not overly priced.

  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mark Jay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, Front Office Manager at Hotel H2O, responded to this reviewResponded 8 March 2018

Greetings from the bay,

Thank you for taking time to post a review. We are glad that you enjoyed our wide array of buffet breakfast in Makan Makan Asian Food Village, our F and B outlet is known for its Asian Cuisine that most of our guest really loves. Plus the Garden Café that will truly satisfy your sweet tooth and caffeine need to get you through the day.

Once again, thank you and we would love to have the pleasure of serving you again.

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Reviewed 4 March 2018 via mobile


Hotel H2O was a very good choice. It is a very unique. I recommend this to all. The type of rooms are amazing specially the amenity box is free. I really enjoyed the marine type theme of the hotel. It is very relaxing, specially the Bayview room. I love it! Services in Hotel H2O was one of a kind. All the staffs are attentive and kind. If my family want to check-in. I will recommend Hotel H2O. It is perfect for a great staycation.

Stayed: March 2018, travelled with family
Thank jadejewel_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, Front Office Manager at Hotel H2O, responded to this reviewResponded 7 March 2018

Greetings from the bay!

Thank you for this review of your recent stay and for recommending Hotel H2O through TripAdvisor. We are delighted to know that you enjoyed your and that we were able to exceed your expectations with our excellent customer service; Certainly we always ensure that 'Filipino Hospitality' is also a culture that we let our guests experience.

Once again, thank you and we would love to have the pleasure of serving you again.

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Reviewed 4 March 2018 via mobile

RENCH

Hotel H2O is a hotel that will exceed your expectation. You can enjoy the beauty of the marine world in their signature, the aqua room! Aqua room is truly one of a kind. Their life-sized aquarium will make you feel relaxed. The whole feel of the hotel is like you're on a cruise. An ideal hotel for staycation! The staff was great, FD staff who checked me in was very helpful and accomodating. I will definitely return. Excellent friendly staff, great location, and the fact that it's a water theme park was a bonus. White Moon Bar's location is overlooking the Manila Bay. It was bomb af. Had a great stay. Your stay will surely be a memorable one.

Stayed: March 2018, travelled solo
1  Thank AnjelicaHenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, Front Office Manager at Hotel H2O, responded to this reviewResponded 7 March 2018

Greetings from the bay!

Thank you for taking time to share your experience during your stay with us. It is such a delight to know that you had a memorable experience. We are very humbled by your kind words, this will boost the confidence of our team to continue on striving for perfection to be able to cater to guests needs. It would be our utmost pleasure to be of service to you again in the near future.

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Reviewed 4 March 2018 via mobile

I booked a room here for 2 nights last Feb 6-8. Booked a transfer with them for P800 pesos since we only need a small car for transfer but was billed P1,000 Pesos when we arrived.
The room was okay, the bathroom towel looks like rag, literally. The airconditioning sucks. One moment it is very hot and suddenly very cold, The housekeeping staffs are nice though, breakfast is just okay. Nothing special, not too much varieties.

TAKE NOTE! RECEPTION DEPARTMENT, they are the WORST!!!
A day before checkout I bought 12 tickets for the Ocean Park through them and billed almost P5000 Thousand Plus, all paid (Cash) and guess what upon checkout they asked us to pay it again, another thing is the Airport Transport. IMAGINE being robbed infront of your own eyes!!! The gay guy and one of the girl (shame that I was not able to take their names) are nightmare who never provided any receipt. They have a very poor workflow transfer. So after ages, they finally let us go, but because they are just the worst, when we were already out of the hotel and waiting for a cab one of them came rushing to us asking we should pay Php1000 pesos because they need to still investigate what happened and they are just going to give it back once everything is cleared. If only I could give negative rating to them. I know €20 is not much, but for you to pay it twice and be told that you haven’t settled things correctly is just unacceptable.
Almost a 3 weeks after, they don’t answer my emails anymore. If you do not want to ruin your holiday never stay here!

Stayed: February 2018
2  Thank Katrina Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, Front Office Manager at Hotel H2O, responded to this reviewResponded 7 March 2018

Greetings from the bay!

Thank you for taking the time to post a review in TripAdvisor and for bringing this very serious concern to our attention. We have already investigated both incidents and I can assure you that there was no attempt by the staff to steal anything or to deceive you. We have dealt with the matter accordingly and we sincerely apologize for the inconvenience this caused.

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