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Reviewed 10 January 2016 via mobile

We stayed for 2 nights, the hotel is right behind the twins tower and convenient to walk around with the great walking fridge connecting some buildings. Apart from having good location and the room is pretty nice, the hotel staffs are just lack of hospitality, they didn't show their interest in serving and seeing guests. For example the lady served us the ginger tea when we checked in just went through us without any smile or little intention at the corridor right afterwards. So don't stay here if you expected something like friendly staff, nice service and hospitality etc.,

Date of stay: January 2016
Trip type: Travelled with friends
2  Thank 801emyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, the management at Impiana KLCC Hotel Kuala Lumpur, responded to this reviewResponded 18 January 2016

Thank you for your review on TripAdvisor.

We always look forward to our guests feedback on a daily basis, both positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service.

I apologise for the less then satisfaction services and the attitude of our staff was improper; we will ensure that they will be retrained.

We have discussed our shortcomings with the relevant department heads responsible and have taken appropriate measures to avoid recurrence.

Please come and visit us again and allow us an opportunity to prove our dedication to our guests.

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Reviewed 10 January 2016 via mobile

Was booked here because our conference at KLCC had a nice package with them. Service is very nice, and I found the rooms to be quite modern. Location is fantastic as it is a hairline away from Suria and the other upscale properties within the KLCC vicinity.

Front desk was gracious when I requested that I just pay the hotel deposit the following day as I did not have enough ringgit on me yet.

Buffet breakfast is pretty good, nice spread to keep you going and at less than $100 most business travelers will find great value with this hotel.

Date of stay: July 2015
Trip type: Travelled on business
1  Thank LuisArcangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, the management at Impiana KLCC Hotel Kuala Lumpur, responded to this reviewResponded 11 January 2016

Thank you for your kind words and vote of confidence in our service.

Glad to know that you enjoyed stay with us thoroughly and it is a joy to know that we have met up with your expectations.

We are constantly improving our services, all honest feedback are taken seriously.

We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us so that we can serve you again.

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Reviewed 9 January 2016

I had stayed here a couple of years ago and been quite impressed, so booked it again. Not quite so good this time. First of all, last time we had a room overlooking twin towers with separate sitting room, lots of space. This time, similar price, smaller room with no sitting room, overlooking an office block next door. We liked the Executive lounge last time, but this time it was very crowded to the extent that it was difficult to get a seat and the snacks were only very slowly replaced. The breakfast in the 15th floor restaurant was just standard Malaysian hotel breakfast, nothing special at all, which is a shame in a hotel of this supposed calibre. We were there on December 31st and hoped to have some event organised but there was only a private party on, not much else. Really, rather disappointing as it is not a cheap hotel and I think next time we will try one of the other hotels in the area.

Room tip: Ask for front facing room with view over the towers.
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank werdneka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, the management at Impiana KLCC Hotel Kuala Lumpur, responded to this reviewResponded 18 January 2016

Thank you for your review on TripAdvisor.

We always look forward to our guests feedback on a daily basis, both positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service.

I apologise for your unfortunate experience with our services and have taken appropriate measures to avoid recurrence.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

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Reviewed 9 January 2016

We recently stayed in Impiana from 2 to 5 January. This was our 2nd hotel for our stay in KL because we wanted to explore the other side of KL. This hotel had a welcoming check-in. We were greeted, congratulated (because it was our honeymoon), given a delicious welcome drink and given complimentary room upgrade facing the Petronas towers. A great start to our stay.
Our first night there was a really loud and frustrating noise. We couldn’t sleep from it so called to get it checked out. Turned out to be the exhaust fan from the elevator (our room was right near the elevators). The matter was dealt with professionally and we were moved to another room on a lower floor.
The infinity edge pool is amazing to swim in. I would suggest more greenery around the pool as it looked a little bare. The gym had amazing views. Probably one of the best gyms I’ve ever been to.
Buffet breakfast at Tonka Bean was just as good as the 5 star hotel we had just come from. Great selection and friendly staff.
The hotel is so conveniently located. It is connected to the bukit-bintang and KLCC pedestrian bridge. We used this bridge regularly especially when it was raining. There are security guards every 100metres so it’s very safe and clean to walk through.
Cedars on level 15 has a gorgeous view and great service. Highly recommended.
Special thanks to Ahmad who greeted us every day at the lobby and has a wonderful sense of humour.
When we returned to our room on a couple of the days we found complimentary fruit and the most delicious slice of cake. Check the photos. Not sure if that was just a honeymoon thing or every guest got it. But it made our stay that extra bit special (unlike the other 5-star hotel I recently reviewed).
Rooms are nice and big. The floors are wooden floor boards and look so much cleaner and fresher. The rooms have all regular comforts. The bathroom has a bath only, no separate shower. Rooms were cleaned well daily and supplies restocked.
Wifi was free and so fast.
Highly recommended. Its hotel rating is 4 stars but I think it is just as good as a 5 star hotel. Would stay here again as rooms were affordable and just as good or better than 5 star hotels.

Room tip: choose a room not near elevator shaft of there will be lots of noise
Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank AdventuresofRayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, the management at Impiana KLCC Hotel Kuala Lumpur, responded to this reviewResponded 11 January 2016

Thank you for your review on TripAdvisor.

We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards.

We would like to apologize on the small hiccups pertaining to the noise disturbance and it's good to know that our guest received the best response and service from our team.

We will continue to maintain and hopefully further improve on the services you have enjoyed with us.

We hope that you will find time to visit us again soon.

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Reviewed 9 January 2016 via mobile

Stayed overnight, New Years Eve. Fantastic location, easy walk to KLCC park, Petronas Towers, Suria Mall. Great views. Lovely spacious room, luxury bathroom and for around £90 per night incl breakfast (it was New Years Eve) thought this was a bargain! Only negative.....only four lifts to cater for 25? floors meant there was a fair amount of time waiting!

Date of stay: December 2015
Trip type: Travelled with friends
Thank Lin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, the management at Impiana KLCC Hotel Kuala Lumpur, responded to this reviewResponded 11 January 2016

Thank you for your review on TripAdvisor.

We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards.

Your feedback is a delightful instrument in tuning up our services and will look over on improving our lift facilities to our club tower.

We hope that you will find time to visit us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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