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Reviews (832)
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All reviewsbukit bintangsungei wanglot shopping mallmonorail stationflat screen tvhighly recommend this hotelhotel locatedexcellent locationmini fridgelow yat plazawalking distanceberjaya times squarekl towerstrategic locationpublic transporttwin towerspavilion
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67 - 72 of 832 reviews
Reviewed 27 September 2017 via mobile

Perfect hotel with great location in the heart of Kuala Lumpur. All staffs very nice, they gave a good services. I stayed for 2 nights in this hotel and I don’t have any problems during i stayed here.

Stayed: September 2017, travelled on business
Thank choky J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 29 September 2017

Dear Choky J,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the services.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

I stayed here as a solo female traveller.

The location is excellent, just opposites the malls.

The room was a bit of a dump. The windows were covered in mould, surfaces covered in dust and under the furniture there were many belongings left by previous guests.

The furniture was falling apart. The bed was comfortable until the bugs started to feast.

The walls are extremely thin. I could hear every word from the family next door and was woken by their alarm.

The hotel organised a tour which was great. I had a private guide who was very safe and knowledgeable.

I received poor service at check in. The receptionist were far more interested in a private conversation to acknowledge me and ignored many of my questions such as 'which floor is the restaurant on?', 'what is the wifi password?'

The following day, the manager appeared in the lobby and was extremely friendly and welcoming. He greeted me each time I entered and held the door each time I left.

It was a fairly busy hotel and felt relatively safe.

Stayed: August 2017, travelled solo
1  Thank WouldLikeaBeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 14 September 2017

Dear WouldLikeaBeer,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We regret the shortcomings you experienced during your recent stay with us.
We have taken your comments seriously and rest assured , we have conducted an investigation into the matter and have already taken measures to ensure that your experience will not be repeated.

We understand if you feel discouraged to visit us again however we can only sincerely hope that you will re - evaluate us again in order for us to prove our dedication to our guest.


Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

The hotel is located just 10mins from Berjaya Times Square and Pavilion, 5mins from Farenheit 88 and 3mins from Lot10. A Giant supermarket is located in Sungei Wang mall just across the road.
The monorail station is located 2mins away.
The trip to KLCC is a RM4 grab ride away.
Indian and Indonesian food can be found at the eateries outside the hotel. Other food can be found at the malls.
Family room is newly renovated and fairly well fitted out. One thing though, the hotel should consider subscribing to kids tv channels since they cater to families also. Also, if noise affects your sleep, the lifts can be heard moving from the rooms.
Overall, an enjoyable stay at Hotel Royal Kuala Lumpur.

Stayed: September 2017, travelled with family
Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 10 September 2017

Dear Scott K,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the services.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

The hotel is located centrally in Bukit Bintang, across Lot 10 mall. Location wise, this is a good choice. However comparing among the other hotels in the area, the room and bed here in Hotel Royal are smaller (queen compared to king size of Istana or Pullman). The bathroom has no tub, only a shower area. And wifi is slow. For a traveler like us who rely on wifi to check areas of interest, it was difficult not to have wifi access in the room. The breakfast spread was also less than what the other hotels offer. Overall, the location is good but you can still pick other hotels in the area with better amenities.

Stayed: September 2017, travelled with family
Thank AbheyPapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 9 October 2017

Dear AbheyPapa,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the location, services and room facilities..

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017

we stopped over in KL for 2 nights to do a bit of shopping. This hotel was in great location with easy walk to malls, and plenty of places to eat, we arrived late at night and went for a walk and heaps of places and shops were open.
Friendly and helpful staff. We asked for a room with a view of the towers, and we were not disappointed, it was great, comfortable room, and plenty of space.
Conceirge organised our Taxi to the airport for early departure which was great.
We would stay here again. We found the Wifi good, we were able to check emails etc with ease. No complaints.

Room Tip: Ask to be up high with towers view
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Macgif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRoyalKL, General Manager at Hotel Royal Kuala Lumpur, responded to this reviewResponded 5 September 2017

Dear Tangi M,

Greetings from Hotel Royal Kuala Lumpur!

Thank you for choosing Hotel Royal Kuala Lumpur as your preferred accommodation during your recent trip to the city.

We write to let you know that we are greatly appreciate your positive comments on the services.

In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.

Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again.

Warm Regards,

Sazrul Fadzil
General Manager
Hotel Royal Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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